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“Bad Service” 2 of 5 stars
Review of Hotel Lucia

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Hotel Lucia
4.0 of 5 Hotel   |   400 SW Broadway, Portland, OR 97205 (Downtown)   |  
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Ranked #14 of 133 Hotels in Portland
Portland, Oregon
1 review
“Bad Service”
2 of 5 stars Reviewed yesterday NEW

Service is being served to one's expectations or beyond. The Lucia falls short of that. The rooms are small and this is not shown in the photos, as they are misleading. The back end of the hotel has a horrible view unless you're into staring at a red high wall. The staff try to be friendly but are a bit snobby and not very well trained in basic communication as I discovered when trying to be refunded for the incidental charges they levy upon one when checking in. Make sure your transactions are cancelled when checking out.

Room Tip: DownTown Portland
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  • Stayed May 2015, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
    208
    102
    31
    16
    1
See reviews for
42
133
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120
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

Excellent location, nice room with two baths, but housekeeping was poor and the wifi did not work over half the time even though we were only on third floor. Housekeeping was inconsistent, sometimes restocking the minibar, sometimes not, and showing up as late as 4 pm. We were there a week and our hallway was never vacuumed and always had little flecks of paper or something white. Nice, friendly staff and good restaurant. Hollywood celebrity photos as main art form I personally found cheesey, halfway expecting to see a photo of John Wayne or Marilyn Monroe or even Elvis.

Stayed May 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ho Chi Minh City, Vietnam
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I recently stayed at the Hotel Lucia in PDX. First of all, location is great. Second of all, service is fantastic (staff is super friendly). Rooms are nice, modern and spacious.
Deli serving breakfast (which is part of the Hotel) is fantastic too.
Overall, I would return and recommend the hotel to anyone travelling to Portland.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at Hotel Lucia, responded to this review, 3 days ago
What a lovely review! We pride ourselves off of our reputable customer service that works to make sure our guests are 100% satisfied. The Portland Penny Diner is one of our go-to spots for breakfast as well, you can't beat their breakfast sandwiches!

Nick
AFOM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarasota, Florida
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My husband and I spent one night here during a west coast road trip we just completed. This hotel is very nice and located in the heart of things. Lots of shops, restaurants, and places to go see. The hotel is very modern and the staff was very friendly and professional. They had construction going on so their lobby was dusty and a bit messy. The downside of our stay was how small the king size room we had after the price we paid, especially when you have to add $40 a night for parking.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at Hotel Lucia, responded to this review, 2 days ago
We sincerely apologize for the issues you encountered during your stay. I assure you this is a rarity and we would love to host you again to deliver the service we are known for. Thank you for your kind words in regards to our staff and location. We hope we can welcome you back soon!

Nick
AFOM
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Seattle, Washington
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Hotel Lucia on the 18th of april , 2015 and were quite disappointed, especially considering the price. With tax and no hotel extras, the price was 330.00.
We asked first thing in the morning for a possible early check in, but were given excuse after excuse, until we were finally able to check in at 4pm. We were greeted by construction and dust in the main lobby, and it went downhill from there....
The room was extremely small but at least on the plus side the bed was comfortable and the room was fairly quiet. The bathroom had no fan in it, fogging up the mirror so it was unusable, but the real kicker was the shower head height. It was barely 5 ft high, and even my wife could not rinse her hair backwards... almost unusable- when we told the desk clerk he smiled and said "oh were sorry about that."
Just truly disappointing at the price point , for which I would expect something better than a motel 6 experience.....

  • Stayed April 2015, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location, very friendly staff throughout the hotel and comfortable bed.

The room comes with an amusing mini bar selection including a cute bottle of Portland rain? A great restaurant downstairs open for breakfast, lunch and dinner and the location was perfect for walking out to our destinations or hailing a cab. Would definitely stay again.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at Hotel Lucia, responded to this review, 3 days ago
We are ecstatic you enjoyed our mini bar selection. We do enjoy having cabs available right on the corner! We can't wait for the opportunity to welcome you back!

Nick
AFOM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland
1 review
4 of 5 stars Reviewed 4 weeks ago

This "boutique hotel" is really nice: comfortable and in the city center. A nice place to stay few minutes to all amenities, restaurant, shops. The standard room is maybe small. The staff is always very gentle and helpful.


  • Stayed April 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at Hotel Lucia, responded to this review, 4 weeks ago
We love being at the epicenter of all of the fun activities Portland has to offer. Thank you for staying with us and your lovely words about our accommodating staff. We truly hope we have the opportunity to host you again.

Nick
AFOM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hotel Lucia

Address: 400 SW Broadway, Portland, OR 97205
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#9 Luxury Hotel in Portland
#11 Business Hotel in Portland
#13 Romantic Hotel in Portland
#17 Family Hotel in Portland
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Lucia 4*
Number of rooms: 128
Reservation Options:
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Also Known As:
Lucia Hotel Portland

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