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“Service, location and clean” 4 of 5 stars
Review of Hotel Lucia

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Hotel Lucia
4.0 of 5 Hotel   |   400 SW Broadway, Portland, OR 97205 (Downtown)   |  
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Special Price
15% Off Room & Free Wifi
Ranked #26 of 132 hotels in Portland
Roseville, California
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Service, location and clean”
4 of 5 stars Reviewed July 24, 2013

The hotel is in a great downtown location. Our room was not on the street side, so from that standpoint should have been quiet. However, there were strange noises (water pipes?) from the walls, and our air conditioner fan ran constantly. There was a lot of noise, which I was able to sleep through the second night with the help of their complementary ear plugs. Our room was very small and reminded us of some of the smaller rooms one might encounter in a larger city, like Manhattan or London. I can't say enough about the employees. From the front desk, to the valets, to the housekeeping staff...all were beyond helpful, courteous and friendly. There seemed to be a genuine concern in their customers satisfaction. Yes, I would go back, but not without my earplugs!!!

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGM529, General Manager at Hotel Lucia, responded to this review, August 1, 2013
I was happy to hear from you and to know that our staff did such an outstanding job of managing your stay. My apologies for the noise, something we will look into. Clean rooms, outstanding service in a great location? High praise which I will be sure to pass along. Again, thank you very much for taking the time to share your opinions.

Respectfully,

Christopher Bebo
General Manager - Hotel Lucia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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  • English first
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English first
seattle wa
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed July 23, 2013

Just stayed two night's this past weekend with two other couples for a total of three rooms. From the moment the doorman opened the door until the doorman/valet brought us our cars, it was a great stay. Hotel front desk was fantastic, very friendly and responsive to any of our needs. The entire staff always had a smile on their faces. All three rooms were opened out into the middle of the hotel, no view but also no street noise. Rooms were somewhat small but the beds were extremely comfortable and we slept like babies!!! Rooms were very clean, no issues. Overall great rooms and location. They have a restaurant off the lobby called Imperial, had many craft cocktails and all were delicous and priced well. Had breakfast the first morning and our waiter was fantastic, a true complement to the restaurant. The food was outstanding. Overall, A Fantastic stay, will look forward to staying again next time were in Portland. We have found our new haunt in Portland!!!!! We had room 802 and would book again!!!

Room Tip: inside rooms are quieter, no street noise
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGM529, General Manager at Hotel Lucia, responded to this review, August 1, 2013
Wow!! Thank you. I will definitely share your comments about our staff with the rest of the team. Hearing this type of feedback is motivation to continue to improve upon and deliver only the highest levels of Guest Service. We really appreciate both your business as well as your kind words. Please consider us again on a future trip to Portland.

Respectfully,

Christopher Bebo
General Manager - Hotel Lucia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 12, 2013 via mobile

We stayed a night at the Hotel Lucia and thoroughly enjoyed our experience. The front desk staff were pleasant and provided a map and showed us some good local breweries. Also provided us with a room upgrade to a king without request which was a nice surprise. While the room is on the smaller side, it is cosy and very clean. The bed is very comfortable with your choice of pillow firmness available. The location of the hotel is good and is within walking distance of most things. We would stay here again.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 8, 2013

We stayed for four nights at the Lucia. The hotel is 2 just blocks from Pioneer Courthouse Square with lots of dining options within a couple of blocks. All the MAX lines and several busses are within 1 or 2 blocks walking distance.
All service staff was really friendly and helpful. The rooms themselves are rather small but comfy and clean (as are the beds).
The one negative thing about our stay there was a persistent clicking/popping noise from behind the walls (caused by popping air bubbles, I presume). The front desk told us that this was caused by the radiation/heating system used in the hotel and that the sound would be in all the rooms. Especially at night, this can be quite disturbing ... although there will be complimentary ear plugs in the room. But sleeping with ear plugs is not to everyone's taste. Due to this "feature" alone, I don't know if I would recommend this hotel in the future ... which is a shame because all the rest was quite enjoyable.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGM529, General Manager at Hotel Lucia, responded to this review, August 1, 2013
Thank you very much for taking the time to share your thoughts about your recent visit to the Hotel Lucia. I will certainly share your kind words about our staff with the rest of the team.

Regarding the noise you heard. First of all, my apologies. I personally pay very close attention to guest feedback and I can say with confidence that the noises you described aren't typical by any means. I am sorry if you were led to believe that this is a common occurance.

We have many types of rooms and I am confident that we can find the perfect match for you. Please consider us again should you visit Portland. It would be my personal pleasure to show you that we have quiet, comfortable rooms in addition to the mentioned outstanding service.

Respectfully,

Christopher Bebo
General Manager - Hotel Lucia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 1, 2013

We stayed 3 nights, first time in Portland and booked on hotwire. The hotel has been renovated to a contemporary design but still has a comfortable feel of an era gone by. There are several sitting areas in the lobby and reception, great art work throughout the hotel. All the staff were friendly and helpful. We had a cheese platter and wine from the Imperial Restaurant at the hotel which was great on the first night we arrived. We had dinner the next night and we shared the romaine salad which was excellent. For the main course we ordered the pork chop which is all you got was a huge pork chop, very well presented. That's only a negative if you were expecting a potato and a vegetable alongside. The service was great. The only negative (nitpick negative) would be the flushing of the toilets. The noise was like a flushing sound you get in an airplane. We didn't flush the toilet at night. The desk top which is glass covered was never wiped down during our 3 day stay. Would we stay at Hotel Lucia again?, yes we would. Also, the hotel parking was 37.00 per night. We parked across the street at the public parking lot for 15.00 per day.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayr, United Kingdom
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 24, 2013

Stayed for 3 nights while visiting Portland and surrounding area. Good clean modern hotel. Very helpful reception staff. Room was on 8th floor and we experienced no disturbance due to noise. I have read other travellers reports on this. King room Was on the small side,but very comfortable bed and pillows. Towelling robes were also of good quality.
It is conveniently situated for downtown. Be wary of parking advice from valet staff.
We ate in restaurant on 2 nights and were very satisfied .
One point from an avid tea drinker, the in room coffee machine does not do tea! Perhaps we should have the option of a kettle!

Room Tip: We had 801 and experienced no noise
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGM529, General Manager at Hotel Lucia, responded to this review, August 1, 2013
Thank you for your honest feedback. We appreciate the fact that you took the time to let us know how we are doing. Rest assured, we use this feedback with an eye toward constant improvement so it, as well as your business are very much appreciated.

Regards,

Christopher Bebo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
51 reviews 51 reviews
13 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 24, 2013 via mobile

Our stay at the Lucia was on the recommendations of other trip advisor reviews and I have to say that they where spot on. The staff was helpful and courteous and always greeted us with a smile and pleasantries. The hotel is centrally located and all the sights of Portland are within walking distance.

The corridors are decorated with old photographs of past presidents and movie stars and the lobby has kind of an Art Deco feel to it. The bed and pillows are so comfortable, they make you feel like you are sleeping on a cloud.

The wife was excellent as you would expect in a higher end hotel.

Stayed September 2012, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGM529, General Manager at Hotel Lucia, responded to this review, August 1, 2013
Great to hear you enjoyed your stay with us at the Hotel Lucia. Thanks for taking the time to comment on your stay. I am particularly pleased with your comment about our great wifi. We devote alot of time and attention to making sure our technology is convenient and fast and that it supports the needs of our guests.

We look forward to having you back with us the next time you visit Portland.

Regards,

Christopher Bebo
General Manager - Hotel Lucia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Lucia

Also Known As:
Lucia Hotel Portland
Address: 400 SW Broadway, Portland, OR 97205
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in Portland
#11 Romantic Hotel in Portland
#19 Business Hotel in Portland
#49 Family Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Lucia 4*
Reservation Options:
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