WORST motel I have ever stayed at!!!!! Please do not stay here! The staff is beyond RUDE and extremely UNPROFESSIONAL. They do not understand the concept of customer service.
We were visiting Portland for the holidays and a good friend picked us up from the airport and brought us to the motel. The hotel desk clerk basically freaked out and said no visitors were allowed after 10pm (it was only a little after 10). Btw, this policy is NOT in writing and was NOT mentioned at check in...It was just sprung on us at the last minute. I explained the situation and said our friend would only be staying a little while. He reluctantly agreed. After our friend had left (he only stayed 30-40 mins), the clerk called the room asking suspiciously if "our guest had left the premises." I said yes and he said he didn't see him leave and that he was coming up to our room.
Next thing I know, he is knocking on the door and basically BARGED into our room at 11:00 at night, "searching the premises" for our guest who he thought I was hiding in the room somewhere. After I repeated that our friend had left, he stormed out of the room saying, "Well if you don't like it, you can leave tomorrow! We will give you your money back!" I felt unsafe from his unwarranted entry and confused about his mistrust. It appears that the motel has had some "problems" with visitors in the past (IDK but am assuming maybe prostitutes or hookers bringing clients?). But regardless of their past history, we were good, paying customers, weren't doing anything illegal, and still were treated like criminals.
We tried staying another night or two, but we just kept feeling really uncomfortable there, and so ended up leaving there early and getting a refund for the rest of the days. They didn't even really seemed to care about losing our business. We went to EconoLodge down the street instead and had a much better experience.
- Also Known As:
- Downtown Value Hotel Portland
- Downtown Value Hotel
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