Maybe I'm biased, who knows...but being a person who for years was in the management level of dealing with guests at a 4 diamond boutique hotel...I feel that I just might know a thing or two about the hospitality industry and the level of service you should provide guests. This hotel provided everything but. I arrived at this establishment only to have to wait five minutes for the valet to walk from the lobby to my vehicle...he didnt provide assistance in opening the door, with our luggage (or even offer an umbrella).
I had requested that the front desk make reservations for me at a restaraunt in the city that they 'highly recommended'. They called to confirm that this had taken place. When I arrived, we had to wait over 45 minutes to be seated since there was no record of a reservation under my name or the hotels. The town car service was nice, however the driver could have been more professional then having "gangster rap"(what was stated on radio station) in the car. We requested turndown service, only to arrive with that not done. In the morning we requested express checkout(have bill ready) had to wait at the front desk in the morning. Finally, the valet...19 dollars a day, when the valet simply parked my car next to the sidewalk in front of the hotel....which is where I pulled the car up to when I arrived from my evening in town. Very dissapointed...I did enjoy my room, the restaraunt they had on site served wonderful veal.
- Official Description (provided by the hotel):
- River’s Edge Hotel & Spa is an environmentally-friendly, 99-room luxury boutique hotel located at the edge of Portland’s South Waterfront District, an emerging mixed-use neighborhood integrating alternative transportation, parks and trails, green building practices, retail, restaurants and healthy living with art and design. Perched on the banks of the Willamette River just minutes from downtown Portland, River’s Edge offers travelers the sophistication and warm hospitality of the Pacific Northwest. Guests and visitors enjoy classic service, modern amenities and comforts expected from Portland boutique hotels, making River’s Edge Hotel & Spa a favorite among all Portland waterfront hotels. Among the hotel’s valued amenities are its luxurious two-level, 13,000-square-foot full-service spa, salon and fitness center as well as Aquariva restaurant and bar. ... more less
- Reservation Options:
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- Also Known As:
- Avalon Hotel And Spa
- Avalon Hotel Portland