Wow, I was very impressed with this hotel! I stayed five nights last week here and enjoyed it. I arrived mid-morning after a long set of cross country flights. Before driving off to see some of the Columbia Gorge waterfalls, I stopped off at the hotel to drop my suitcases off. A guy named Andrew was more than happy to store them for me so I didn't have to lug them around more than I had to. Later that evening, I was checked in by Justin. I had read in the reviews about this person so I was curious to see if he lived up to those good reviews. He did! Being very friendly and accommodating he made sure I was set. I had problems getting the elevator to work ( I had the 4th floor and needed the keycard to access it). I mentioned this to him and he grabbed one of my suitcases for me and came to the elevator to help me. Turns out it was my mistake, I thought you had to leave the key in there not take it back out. Hey, when I'm tired even simple tasks become hard! I only had that one occasion to interact with him but I was very impressed with him, many kudos! The other check in staff was very nice as well, though I don't remember the other names.
The room itself, on the 4th floor was very big! Much more than I expected! Everything seemed in order and the room was fine. Nice view over the pond too. It was cleaned daily and I never had problems with the Wi-Fi. I did hear a lot of trains going by and airplanes taking off/landing. Since I'm a very hard sleeper, this isn't an issue for me. Ear plugs are provided in case you happen to sleep lightly. I loved the Sleep Number Beds!
The restaurant, Lakeside Bar and Grille, was very nice. A little pricy, but for a hotel restaurant not the most expensive I've seen. The breakfast buffet was included in my rate and was filling. A slight notch above Hampton Inn's I'd say. The appetizer and drink coupons were very nice! Helped make it more affordable. The Buttermilk Chicken Fingers are great! I'd about fly back out there just for that! The service was friendly and reasonably swift for the crowd they had. Deborah was my waitress many times for breakfast and even began recognizing me after a few days! She's great at what she does and really nice. Always kept my much needed coffee cup full! Wade was friendly and efficient as my waiter in the evenings as well.
Location wise could be a good thing or a bad thing depending on your circumstances. The location very close to PDX can't be beat! While I had a rental car and didn't need to use it, the hotel has an airport shuttle van. The secluded location is relaxing. Hard to believe you are so close to an airport! The downside is if you don't have a car, getting into the city can be time consuming. If you have a rental car like I did the location is great! The trip into Downtown Portland didn't take long at all. There is access to nearby I-205 and I-84. So getting to the Gorge or points outside of Portland is easy. Also, there aren't any convenience stores nearby so that can be a little hard. Again, if you have a car its not as much an issue. Also, the hotel location can be hard to find as its a little off the beaten path. Still close to the airport, but a little hidden. I'm really good at maps/directions so I had no problems finding it. I could see someone who isn't good with directions or familiar with Portland have trouble though. There are some signage nearby, but its rather small and easy to miss. My biggest suggestion for the hotel in general is to invest in more, larger, and easier to see signage on the roads leading in.
Overall, a very nice place to spend five nights of my first ever visit to the Pacific Northwest! If my travels ever take me back to Portland, I'll "Land Here" first!
Try for a room facing the pond.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wow! Thank you for such an extensive review of your recent 5-night stay with us! I'm so pleased you enjoyed your stay. Thank you for the kind comments about our staff - particularly Andrew, Justin, Deborah and Wade. I appreciate the opportunity to acknowledge them all for a job well done!
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We look forward to seeing you again the next time your travels bring you to our area.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.