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“Fun and funky” 5 of 5 stars
Review of Crystal Hotel

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Crystal Hotel
303 SW 12th Ave., Portland, OR (Downtown)   |  
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Hotel amenities
Ranked #47 of 132 hotels in Portland
Langley, Washington
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Fun and funky”
5 of 5 stars Reviewed July 8, 2013

We stayed here on a Thursday night, arriving quite late (midnight). As we stumbled into the lobby after a long drive, hefting a half-asleep 2-year-old in my arms, we were greeted at the front desk with, "Hey! It's the (LastName)s! Welcome!", which is, without a doubt, the most friendly greeting I've ever had at a hotel. The hotel itself is fun--lots of funky paintings and a cool vibe. Certainly not pretentious, though: just cool and fun.
The room was small but clean, and there were two bathrooms across the hall. Other than some street noise (a siren, for example), the hotel was rather quiet....perhaps because it was a weeknight? The bathrooms were clean, and everything was well-maintained.
Because of our late arrival, we didn't end up using the pool, but went down to check it out, and it's great! Next time, we'll be sure to use it.

Room Tip: Each of the 3 floors has 4 corner rooms that have king beds and private baths; we got a small room w...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dametris, Manager at Crystal Hotel, responded to this review, July 30, 2013
Thank you for your feedback! We strive for excellence!
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103 people have reviewed this hotel

Traveler rating
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    52
    10
    3
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See reviews for
8
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4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Swedish first
  • Any
English first
Seattle, WA
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 2, 2013

Trips to Portland usually include several hours at Powell's and dining at one or more Pearl district restaurants. The Crystal Hotel is one of the most convenient to this area and an incredible value for a downtown Portland base. The shared bathrooms are frequently serviced and its rare to see the waste baskets even half full or anything in the room less than immaculate. On site live entertainment in Al's Den is a fun way to wrap up an evening with typically very good entertainers in an intimate setting. Like all McMennimans properties there are murals and fun art everywhere.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
knufflebunny
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 12, 2013

I was wisked away to the Crystal for a romantic Portland weekend trip. This was my first visit to Portland and was extremely excited to experience the city. My visit began with check-in at this McMennamin's hotel. Instant love! I can't imagine another hotel right up my alley. Charming, full of character, with top-notch service. Check-in was a breeze and the front desk staff was lovely. She graciosuly advised us of a special promotion that was running- a photo scavenger hunt good for a free night. Yes, please. We participated in the scavenger hunt which allowed us to tour all the floors and take advantage of the great photos and art work located on each floor. I got side-tracked and had to take pictures of all the great sayings hand painted on each hotel room door like "Who do you love".
Our room was the "lazy eye", which I instantly fell in love with! The mural headboard was something I wished I could replicate in my own home. The music lyrics scrawled along the mouldings spoke to me.
The hotel was centrally located allowing us to easily walk anywhere in the downtown area. Located directly across from a Whole Foods allowed us to stock up on snacks and wine for the evenings.
The Zeus Cafe was gorgeous and had the best creme brulee for a late evening dessert. The wait staff was courteous and overall happy to be there.
The salt water soaking pool was a real treat for lovers. My love an I enjoyed each other's company in the romantically lit pool while relaxing in the heated waters.
I would definitely stay here again, and because we won a free night during the scavenger hunt we will be returning and soon!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 2, 2013

We spent a Friday and Saturday night in the Silversun Pickups 'Lazy Eye' room on the second floor. Everything was brilliant. The shared bathroom was no problem - never had to wait. The mattress was a little soft for me but then I like a rock-hard futon.
There were plenty of towels and toiletries. There were coat hangers on a rail for our clothes. A sink for cleaning teeth &c. The towels were changed.
The hot pool was lovely - not very busy either.
There was no smoking of any type anywhere.
It was great there were no TVs as I don't want to watch it, neither do I want to listen to the neighbour's tv.
We did get a bit of 'noise' from the M.Ward 'Paul's Song' room directly above us but it was 1 am after all. It did go on for a while as the poor guy had obviously drunk too much and just couldn't quite finish the job... Luckily, we had a clock radio to listen to.
I sleep with earplugs so didn't notice any trucks in the morning, Mr S doesn't use earplugs and he didn't notice anything either.

We had a beer tasting of 6 beers and it was just $8. The India Pale Ale was deliciously hoppy. The truffle fries, a salad, and clams were all wonderful.
Breakfast was mushrooms and creamy polenta - aaaahhhhh...

The staff at the front desk and in the restaurant/bar were all exceptional. I would recommend the Crystal Hotel and we will certainly stay here again when in Portland.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Veneta, Oregon, United States
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 24, 2013

We stayed here for Trey Anastasio show @ the crystal ballroom. Got the "Turn on your lovelight " room and as expected it was cute and quirky like all McMenamins . The location was literally across the street from the crystal ballroom which was very convenient . The check in was a quick process parking however was down the street and was about $16 per night. They did have a spot you park to unload out front which was nice. The 4th floor was quiet - the place was full, but it was quiet we slept well. Although it was a shared bathroom experience, they were clean and there were 4 per floor so we never had to wait. the king rooms have their own bathrooms but for one quick night we got a queen with shared bathroom and that was fine for us. Late night after the show, the restaurant was closed but the cellar bar was open, a bit of a wait, but we got a jar of beer and truffle fries which were tasty for about $15. We had a good time, good stay and the staff was pleasant and helpful. This was not a resort but was a clean comfortable stay after the show and was close ,

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 19, 2013

At $85 a night and the promise of the eccentricities that come with a McMeanmins property, I knew it was a educated crapshoot. The hotel is centrally located in a great area of Portland, and if you love live music, the Crystal Ballroom is just next door. That's the problem. You can hear the music way into the wee hours. In fact, you can hear EVERYTHING, from people in the halls to trucks backing up at 3 PM in the morning to the last set of a Grateful Dead tribute band. I guess the invitation to take the earplugs at the front desk should have been my first hint.

I had called ahead to ask a few questions about parking etc, and was a little surprised at the lack of "enthusiasm" I received from the person on the phone. However, upon my arrival and throughout the stay, the front desk folks perked up. Upon finding out I was in the werewolf room, I didn't know what to expect. I entered with mixed feelings as the decor was fashionable, comfortable and cool....I'd call it "safe funky." The lack of light, floor space, TV and closet was a bummer. Not to mention the bathroom, although I knew that going in. I figured I could handle the shared bath but that became a little tiresome.

In the end, I may just not be the right demographic for this hotel. I like what they've done with it, and honestly, if I was visiting Portland from another country, I'd be enchanted. I kind of just left the experience really tired from lack of sleep.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 8, 2013

Like many McMenamins properties, the place is great for travelers. Prices are reasonable, and if you don't plan on staying in the room all day but want a nice place to crash, swim, have a wine or a beer and investigate the city you are in luck.

No TV's or bathroom in the room (at least not ours) and I think that is standard but who needs to watch TV at the hotel anyway. And the bath's in the hall are fine. More Euro style. Its more about being out and doing things and getting away from TV for a while.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crystal Hotel

Address: 303 SW 12th Ave., Portland, OR
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #47 of 132 hotels in Portland
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Located just across the street from the legendary Crystal Ballroom, the Crystal Hotel has 51 comfortable guestrooms, each inspired by a song or performance from the Crystal Ballroom's past 100 years. Colorfully painted panels and headboards anchor the rooms, while deeply-hued walls, black velvet drapery and animal print upholstery lend a rock ‘n’ roll vibe. Large windows afford views of the city from all angles. Room rates include admission to the soaking pool and the opportunity to purchase tickets to the Crystal Ballroom show. With the inclusion of the Zeus Café and free live music at Al’s Den, this downtown hotel combines dining, relaxation and rock and roll history in the heart of the city. ... more   less 

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