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“Nice hotel close to Portland Airport (PDX)” 5 of 5 stars
Review of Hyatt Place Portland Airport / Cascade Station

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Hyatt Place Portland Airport / Cascade Station
3.0 of 5 Hotel   |   9750 NE Cascades Parkway, Portland, OR 97220   |  
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Ranked #16 of 132 hotels in Portland
GreenLeadersSilver level
Cincinnati, Ohio
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
“Nice hotel close to Portland Airport (PDX)”
5 of 5 stars Reviewed July 31, 2013

The Hyatt Place hotel was nice and clean. It had a large living room area with desk, bar, microwave, coffee maker. Shower and toilet separate from bathroom sink. We did a short overnight stay for a flight out the next day. Some noise through the door of the adjoining room but they quieted down when requested. Very close to airport but airplane noise wasn't an issue. Room air conditioner made some noise but we just set it to run the fan instead of being automatic. Nice hot shower. Breakfast looked good but we didn't want to sit down and they didn't have any "to go" containers which really surprised us! Lotion and toothbrush were available as complimentary items but hair spray was available for purchase. Front desk was helpful telling us where to get gas before returning rental car. I'd stay again!

Room Tip: Try to avoid one with an adjoining door!
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy D, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, August 12, 2013
Dear Queen_412:
Thank you for rating Hyatt Place Portland on TripAdvisor!
I am happy to see that your short stay was enjoyable with minimal noise disturbance. I do apologize that you were unable to take breakfast items to go - I have addressed this with my team and they will be able to assist you on your next visit.

Thank you, again, for your time and we hope to see you again soon!

Best Regards,

Tim Donnell
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
timothy.donnell@hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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English first
San Diego, California
Top Contributor
61 reviews 61 reviews
30 hotel reviews
Reviews in 38 cities Reviews in 38 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed July 27, 2013

This is our first time staying at a Hyatt Place. We would have rated this as "excellent" except for the noise we could hear in our room from the airport runway. Our room was on the top floor which might have contributed to the airport noise. We liked the concept of the Hyatt Place. The room was immaculate and the room layout was extremely functional ... desk, refrigerator, L-shaped couch, king bed and coffee/tee maker. Breakfast was included with the price of room and featured hot egg sandwiches as well as the typical continental spread. Free parking,minutes to the airport and airport transportation provided by the hotel. Expect some airport noise between the hours of 6AM and 11PM ... try a room lower than the top floor to mitigate the airport noise. There is large shopping mall within walking distance that includes a number of restaurant choices. We would recommend this hotel to those of you needing to be close to the Portland Airport.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy D, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, August 9, 2013
Hello and thank you so much for rating Hyatt Place Portland on TripAdvisor!
I want to apologize for your discomfort; we rarely receive guest comments about airplane noise because we have quadruple-paned windows so I am sorry to hear about your experience.

I am thrilled to see that your stay was enjoyable otherwise! We do hope you will give us another opportunity to serve you and will make every effort to place you on a lower floor. Our rooms are all identical from floor-to-floor.

Best Regards,

Tim Donnell
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
timothy.donnell@hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Contributor
13 reviews 13 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 25, 2013

I love the Hyatt Place concept, so I had high hopes for this property going in, and I wasn't disappointed. If you've stayed at a Hyatt Place before, you can expect the typical room layout--large entertaining area with couch (that can double as crash space), desk with plenty of ports to plug all your gadgets into, refrigerator, and a HUGE swivel-mount TV that rivals in size with your standard home TV--with accessible ports to plug in your computer or game console. The rooms are clean, modern, and to be honest, may spoil you on other hotel concepts.

The best feature about the rooms is that they're designed with the traveler in mind. There isn't a whole lot of excess decorative furniture that makes you feel cramped once you've unloaded all your luggage, and there are plugs on the nightstand--a concept lost on many hotels--so your phone/tablet can stay within arm's reach and charge while you sleep.

The bed was comfortable, as were the pillows, which is something that's hard to find in many hotels. The room has your standard bathroom amenities--including a TSA-friendly, complimentary tube of toothpaste, something that's become a signature of the Hyatt brand. And may favorite part, the towels are nice and plush as if they're brand new and haven't yet been subjected to years of over-bleaching.

We arrived late--well after the dining area and room service had closed. While the Hyatt Place does offer a selection of muffins, sandwiches, and other baked goods for sale at reception around the clock, sometimes you just need a fresh, hot, meal. No problem here! The bar/kitchen stays open late (midnight, perhaps), and we were able to order a hot meal to take to our room.

In the mornings they offer a complimentary breakfast that puts other "free breakfast" offers to shame. Served buffet-style, selections include various hot breakfast sandwiches (that make an excellent snack on the go), fresh fruit, cereal, pastries, juices and coffee. Many hotels easily charge $15 a person for a breakfast as generous as what the Hyatt Place offers.

And while the Hyatt Place is almost perfect, I do have to point out one minor annoyance. They only have ice machines on floors two and four, so if you have a room on say...floor three, you have to take the elevator up or down once to fetch your ice. Would this prevent me from staying here? Absolutely not, but it is worth mentioning if you're in a hurry and need to throw something on ice before you go!

Overall the Hyatt Place is a great choice!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timothy D, Assistant General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, August 9, 2013
Dear geekcatnip,

WOW! What an outstanding and detailed review! Thank you so much for sharing your experience at the Hyatt Place Portland on TripAdvisor! I am happy to see that you found our services comparable to the other Hyatt Place hotels that you have visited.

We look forward to your next stay!

Best Regards,

Tim Donnell
Assistant General Manager
Hyatt Place Portland Airport/Cascade Station
timothy.donnell@hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherlands
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 25, 2013

We enjoyed our short stay. Very nice hotel close to the light rail system. Rooms are large en luxurious. We had a good deal on the price. Shuttle service to the airport. Staff is very friendly and helpful. We would definitely stay here again.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan H, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, August 8, 2013
Hello and thank you for visiting our beautiful city! Great picture too, it really shows the Hyatt "edge" very well! I'm glad that the price matched your budget, you were able to take advantage of our complimentary airport shuttle service, and was able to interact with our courteous staff. We'll see you next time and thank you so much for reviewing us on TripAdvisor!
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south usa
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 23, 2013

We arrived late to find a room with a broken after our luggage was inside the room. It took almost an hour to get back into the room. The manager declined to show us any consideration on the room for our inconvenience since we had prepaid through Orbitz. Need to avoid this place.

Stayed July 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan H, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, August 8, 2013
Thank you for reviewing us on TripAdvisor! I apologize that your stay was anything less than perfect and I am sorry that we had experienced some difficulties in repairing your guestroom door lock. To elaborate on what the front desk associate was trying to convey to you about booking through Orbitz, please allow me to explain. In a case like this when the guest has been inconvenienced, like you have, we would absolutely offer some sort of restitution, and since this was prepaid through Orbitz, it is actually Orbitz's credit card that we have on file for the room and not yours so we would actually be giving funds back to Orbitz and not the guest. This is one of the reasons why we like to encourage the guest to book directly through Hyatt.com as Hyatt offers a best rate guarantee. We also encourage all guests to enroll in Hyatt's loyalty program, Hyatt Gold Passport, as it allows guest to accumulate points which can be used for future stays as well as other benefits. Again, I truly apologize for the inconveniences that you had experienced and hope that you give us another opportunity to serve you. Thank you
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Portland, Oregon
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed July 23, 2013

I had never stayed at a Hyatt Place and wasn't sure what to expect so I was pleasantly surprised with the spacious rooms, free parking, airport shuttle, ample free breakfast, late night cafe, fitness center, and 24 hour indoor pool (the spa & pool even has apparatus to lift & lower those with disabilities). The location is also great since it's within walking distance to a Target and several restaurants in area. Buffalo Wild Wings and Ihop are also just next door.

We stayed in a king room with a fold out bed. There was a nice half wall that separates the two areas so our kids could have their own space. The couch that the fold out bed was a nice L-size not tiny two person couch which was also very comfortable to relax on before continuing our journey.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan H, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, August 8, 2013
Hello and thank you for reviewing us on TripAdvisor! I am so happy to hear that your first Hyatt Place experience was with us and you were able to enjoy some of our amenities! I agree that it is great having so many shops and restaurants nearby. Within the next couple of months, Cascade Station will be adding a Wendy's, Chipotle Mexican Grill, and ParkStone Wood Kitchen and Taps; all of which I am very excited about. Thank you again and we'll see you next time!
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Seattle, Washington
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 21, 2013

Spacious, clean and well kept rooms in a modern hotel. I was very pleased with what was provided. Good value and in a much better location than most of the other airport hotels located around PDX. Plenty of restaurants within walking distance, unlike the other hotels in the area. The free parking is always a plus and the lightrail station is a block away and can get you most anywhere in Portland. My only minor complaint (very minor) is that the front desk is run like a cashier at a local coffee shop. When I checked in, the lady at the front desk stopped our check in process to take a phone call from another employee who was trying to get their shift covered. Overall the hotel itself was everything I wanted. The staff was very nice, just a bit too casual and disorganized, but then again, it is Portland so maybe they're just living up to the hype!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan H, General Manager at Hyatt Place Portland Airport / Cascade Station, responded to this review, July 22, 2013
Thank you for reviewing us on TripAdisor! I am so happy that you enjoyed your stay and that you liked all of the great shops and restaurants in Cascade Station as much as I do. I am sorry to hear though that your check-in was interrupted by that phone call. Each of these minor mistakes gives us the opportunity to learn and to continually train our staff. Again, thank you so much and we look forward to seeing you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Portland Airport / Cascade Station

Address: 9750 NE Cascades Parkway, Portland, OR 97220
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Green Hotel in Portland
#12 Business Hotel in Portland
#14 Romantic Hotel in Portland
#16 Family Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hyatt Place Portland Airport / Cascade Station 3*
Official Description (provided by the hotel):
Located within one mile of the Portland International Airport, and in the Cascade Station shopping area, the Hyatt Place Portland Airport/Cascade Station provides the ideal accommodations for anyone visiting Portland, whether it be for business or leisure. This cutting edge hotel is minutes from downtown Portland and several thrilling attractions including PGE Park, Oregon Convention Center and The Rose Garden (home of the Trail Blazers). For the business traveler, you will also find our location conveniently located within a few miles of several local Corporations such as Toyota, Rentrak and Boeing. ... more   less 
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Also Known As:
Hyatt Place Portland Airport / Cascade Station Hotel Portland

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