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“horrible room, okay stay” 2 of 5 stars
Review of Candlewood Suites - Portland Airport

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Candlewood Suites - Portland Airport
2.0 of 5 Hotel   |   11250 NE Holman, Portland, OR 97220   |  
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Ranked #26 of 133 Hotels in Portland
GreenLeadersGold level
Alpharetta, Georgia
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“horrible room, okay stay”
2 of 5 stars Reviewed February 16, 2014

Because of room condition but good price if you're just looking for an overnight stay and accommodations. its close to airport and its available at low prices. Staff was good. So, overall, it was a horrible room but an okay stay

Stayed June 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites - Portland Airport, responded to this review, March 5, 2014
Dear Sheila W,

Thank you for taking the time to express your thoughts and concerns. I appreciate the compliments on the staff and the level of service provided. However, I would like to apologize for any inconvenience the room conditions may have caused you. Rest assured that the issues you have raised have been documented and will be forwarded to the appropriate departments for necessary actions.

Thank you again for your comments as this is very helpful to us to ensure we are able to meet our guests expectations. We look forward to welcoming you back to our hotel in the near future.

Sincerely,

Janice A
Case Manager
IHGCare
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153 reviews from our community

Traveler rating
    101
    36
    12
    2
    2
See reviews for
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40
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • Any
English first
Maupin, Oregon
1 review
5 of 5 stars Reviewed January 3, 2014

Stopped in for a quick nights stay after a late pickup at the airport. It is very convenient and close to the airport, but not so close it is noisy. The staff was very helpful and attentive. They have a great pantry stocked with about anything you could need...all on the honor system. I thought it was a very comfortable place to stay.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCWGM, General Manager at Candlewood Suites - Portland Airport, responded to this review, January 17, 2014
Dear Rob M,

Thank you so much for taking the time to write a review about our hotel and for mentioning that our guest services team was very helpful and attentive. That brings joy to my ears. Also, thank you for mentioning our fully stocked 24 hour Candlewood Cupboard convenience store which is ran on the honor system. It is a welcomed amenity to save guests time and allow convenience for snack items, breakfast and dinner options. We hope to see you again very soon.

Kindest Regards,

Nathan Storms
General Manager
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Tacoma, Washington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 29, 2013

Needed a pet friendly hotel for one night during Thanksgiving -- good rate, great room, has all the amenities -- no problem with the dogs. Clean and nice, not run down, nor thread bare -- I would highly recommend it for a stay in Portland area (if you don't need to be right in downtown) -- highly impressed, will stay there again.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCWGM, General Manager at Candlewood Suites - Portland Airport, responded to this review, December 9, 2013
Dear Russ B,

Thank you for your compliment of what a "great stay" you had. We appreciate you mentioning how comfortable the room was and that you were able to bring your dogs. It is important you are able to travel with your furry friends. Our team takes great pride in keeping the quality of our hotel to the highest standard and we are excited when it is noticed by guests like you. We hope to see you again soon.

Kindest Regards,

Nathan Storms
General Manager
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Portland, Oregon
Top Contributor
114 reviews 114 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed October 25, 2013

After a very long return flight from Asia, it was nice to have a warm and personal reception from the two ladies at the front desk, and a large, comfortable and well-designed room in which I could recover. After safety, service and facilities are important when evaluating a property. The Candlewood Suites at PDX offered all three.

I particularly look for hotels that offer a "Park & Fly" option, where I can stay the night before I fly out, and they will keep my vehicle and shuttle me to and from the airport.

I also appreciate a password & user name protected WiFi, to keep low level low-lifes off the WiFi.

Room Tip: I was told that the top floor had less noise from PDX flights. I cannot verify this, as I haven'...
See more room tips
  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCWGM, General Manager at Candlewood Suites - Portland Airport, responded to this review, October 25, 2013
Dear DoclsOut,

Thank you so much for mentioning our team members and the warm and personal reception you received. We are glad you were able to relax and unwind after a long trip. The park, stay and go is a great option as it is usually between $20-$40 more than our best flexible rate and includes up to 14 days of free parking and complimentary shuttle service. We hope to see you again soon. Thank you for staying with us.

Kindest Regards,

Nathan Storms
General Manager
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New Zealand
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 25, 2013

Lovely clean quiet, spacious rooms. Helpful staff. Good curtains kept out the sunlight. Comfortable beds. Excellent gym facilities. Really enjoyed my stay here. Just wish it was longer. And of course, free shuttle to airport with a lovely chatty and interesting driver. Thanks.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCWGM, General Manager at Candlewood Suites - Portland Airport, responded to this review, October 25, 2013
Dear Mahjah 2013,

Thank you for taking the time to write an excellent review and for sharing what a "great stay" you had. We really appreciate you mentioning our complimentary state of the art 24 hour fitness center. Our team members truly enjoy serving guests such as you. We hope to see you again when your travel brings you to Portland.

Kindest Regards,

Nathan Storms
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oregon
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 23, 2013

Hotel is clean and the staff is friendly and helpful. My room had a full kitchen, so it can accommodate extended stay. Flat screen TV worked well. Bed was just okay (wasn't uncomfortable). Bathroom amenities were simply a bar of soap and a shampoo/conditioner combo. I like a separate conditioner and body lotion, so they were lacking in this category.

This hotel does not offer breakfast, although you can purchase food/supplies from their little market. I was only spending one night while in transit, so I would have preferred a warm breakfast. I'll probably stay at Staybridge next time, just for this reason, as the nightly rate was only $5.00 cheaper.

I had no issue with airport and/or highway noise.

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCWGM, General Manager at Candlewood Suites - Portland Airport, responded to this review, October 25, 2013
Dear Chancensam,

Thank you so much for mentioning what a "Good Airport Hotel" we have and for mentioning the cleanliness of our hotel and friendliness. We are sorry the bed was just okay. We do have serta perfect sleeper mattresses that guests normally rave about. Also, we have updated and refreshed our bedding on the 1st and 5th floors and will be refreshing the 2nd-4th floors in early 2014. We hope to see you again soon.

Kindest Regards,

Nathan Storms
General Manager
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Seattle, Washington
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 10, 2013

I am normally loyal to a different hotel brand but decided to stay at IHG property because of a promotion they were running. We stayed at the Candlewood for a night while visiting friends in Portland. It's about 15 minutes from the city center. If you have a car, it is much cheaper to stay by the airport than downtown.

I liked the room at Candlewood. We had a kitchen, bathroom, and nice bed. Everything seemed clean.

One thing I didn't care for was the cheapness of this hotel. Very few toiletries in the bathroom, no breakfast, etc. I asked the front desk for a toothbrush (I forgot mine) and they said I could buy one from the hotel store. I would never expect that from a chain hotel.

I probably would not stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCWGM, General Manager at Candlewood Suites - Portland Airport, responded to this review, October 15, 2013
Dear Stephanie_Janeen,

Thank you for taking time to write a review of our Candlewood Suites Extended Stay Hotel near the Portland Airport. We appreciate you mentioning the cleanliness of the room and the "nice bed". We are geared toward the extended stay traveler staying from 7+ nights all the way to a year long stay. We certainly do not intend to make it seem as the items we offer are lacking. However, we do try to eliminate waste as part of our green initiative and lower cost to offer a better value to our traveler's without sacrificing cleanliness and services. All items are value priced in our Candlewood Cupboard at just $6 or less where we do offer toothbrush's, toothpaste as well as many other items so guests do not have to find a store to purchase these last minute items. We hope to see you again soon when your travel brings you back to Portland.

Kindest Regards,

Nathan Storms
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites - Portland Airport

Address: 11250 NE Holman, Portland, OR 97220
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Portland
#32 Romantic Hotel in Portland
#33 Business Hotel in Portland
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites - Portland Airport 2*
Number of rooms: 98
Official Description (provided by the hotel):
Guests Love Portland, OR Airport Hotel's Location. Situated in Portland, Oregon near the airport, this hotel's welcoming amenities and cozy surroundings provide the convenience of a hotel and the comfort of an apartment. With downtown Portland just a short drive away and Cascade Station shopping center within walking distance, you'll never run out of things to do here at the Candlewood Suites® Hotel Portland - Airport.Corporate travelers looking for Portland, Oregon airport hotels appreciate our free 2.5 mile area shuttle in addition to the perks like free high-speed Internet access. Guests can count on an easy commute to Boeing, Oregon National Guard and the Honda and Toyota Training Centers. There's a boardroom suitable for on-site meetings of up to eight people.Patrons of this hotel in Portland, Oregon are only minutes from Portland's city center, which boasts incredible architecture, shopping and fine dining. Other "must see" area attractions include the Portland Saturday Market and the Oregon Zoo. Guests can literally view the entire city from the OHSU's Portland Aerial Tram.Top-notch amenities like free self-service laundry facilities and a 24-hour Fitness Center ensure convenience for guests. You can grill out in the gazebo or relax with a DVD from our free lending library. We offer Park, Stay and Go Packages, too, which include up to 14 days of free parking at the hotel. While in Portland, Oregon, you can "Consider Us Home." ... more   less 
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Also Known As:
Candlewood Suites - Portland Airport Hotel Portland

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