Candlewood Suites was my accommodations for a week in mid August 2013. My "business" was to drop-off my son at college; he was with me for the first half of the stay before settling into his dorm room and various orientations and retreat. I knew it was going to be a lot of work since we live in Hawaii and most of my son's "stuff" (refrigerator, beddings, school supplies, warm clothes, dorm-room staples, toiletries, etc.) would have to be purchased locally. Candlewood Suites proved a good choice for this as the property caters to extended-stay travelers. While a week can hardly be called "long-term", I was alone for half the trip so it seemed very long!
I found Candlewood Suites a great place for a long hotel stay because rooms are equipped with kitchens with full-sized refrigerator, dishwasher, stove top, coffee maker (free coffee!), microwave (free popcorn!), and all the utensils, plate ware, glassware, cook ware and cleaning supplies a family would need. It was super clean and the appliances and wares in the room I rented were rather new.
There is a table right off the kitchen that can be used for both dining and a desk, a good-sized flat-screen T.V. with cable service (limited HBO, and free DVD library at front desk!), and either queen or king sized beds. Since I was going to be in the room by myself half the time, I rented the queen room, which my son complained about. But the bed was very comfortable (and I have a history of back spasms) and was just right for the two of us, even if I am well over 200 lbs.
Downstairs near the lobby, there is a clean and modern, modest-sized workout room adjacent the laundry room (free laundry!! just provide your own detergent, softener, etc.)
The lobby is a little on the small size, but bright and inviting with comfortable seating and a large flat-screen TV, and like everywhere else on property, immaculate. Just off the lobby is a "pantry" where snacks, drinks, condiments, and microwaveable food can be purchased, and, a business center with desk-top computers and printers.
The best things about this property is the free parking, the short ride to the airport and Cascade Tri-Met Station and shopping center (Best Buy, Target, Ikea, Ross', Staples, Red Robin, IHOP, Panda Express, and many others); and, the customer service. Every employee was genuinely engaging when we spoke: informative, friendly, funny, and hey, even a little quirky, but this is Portland, right!
Rooms are cleaned only once a week; which may be a good or not so good thing, depending on the needs of the traveler. For me, it was not a problem as towels and sheets could be picked up at the front desk. I only wish they kept a broom and dust pan in the room so guests can sweep up after using the kitchen.
Alas, the place is not perfect; and unfortunately not close to it. For example, when I first walked off the somewhat slow elevator onto the third floor, I thought I was in a downtown Las Vegas casino---it reeked of smoke. My nose burned of smoke the first couple of nights in the room and even though it was billed as a non-smoking room, it seemed to not have always been one. But as the days passed, I did not notice the smell in the room so much; but it was still very strong in the halls. What I thought was tobacco smoke might have been residue from a fire on the floor somewhere recently; at least that is what my nose was telling me as the days passed.
Also, I was given a wheelchair access room without being advised. It was not a big thing as I am used to taking showers when I'm home in the tropics, but some people, as I have read here on Tripadvisor, would have an issue with that. It would have been appropriate to be advised of such.
The room was not as big as I thought it would be from other postings; but it was not a one-bedroom suite and for $89/night for the week, I could not complain. Also, the photo on the website makes the property look much bigger than it is. Other than what I have described, the only other area on property I could make out would be a gazebo in the back with tables and bbq.
What was large was the bathroom (to accommodate a wheelchair or scooter, of course), but there was hardly anywhere to put toiletries. The sink was a pedestal type, which is understandable, but had only a small glass shelf above the toilet to place personal items. I'm a low-maintenance guy, but I still need room for toothbrush, toothpaste, shaving cream, razor, sunblock, vitamins, dental floss, comb--you know, the basics; but I could only place a few of these items on the shelf and sink.
The a/c and fan in the room worked well and can be controlled easily, but the fan is sooooo loud. Luckily, I got used to it in a couple of nights like with the burn smell.
I also had a room door that was faulty; I'm sure it is not a common occurrence in the hotel, and I was not going to mention it, but for any travelers' safety and safekeeping of personal items I decided to mention it as a tip to always check your door before you leave the room. Here is what happened:
As we returned from errands and shopping during our second day, my son and I forgot our key cards in the room, so I went downstairs to get another one; but when I returned to the room, my son was already in it. He said he just pushed the door and it opened! Of course I thought we did not close it properly when we had left earlier.
Well, on the second to the last day of my stay, I discovered the same thing. So each time I left the room after that I checked the door when I closed it and indeed it did not automatically lock. I had to jiggle the handle a few times for it to lock; and even so, it was not a "flush" lock.
To be fair to Candlewood Suites, I did not advise them of the faulty door until I checked out because I had to rush off to my son's college orientations the last few days. As with all my encounters, I am positive the property's personnel would have jumped into action. Brittany, my first and last contact with Candlewood, was apologetic and concerned and wrote down the information to pass it on to the appropriate staff.
The hotel also offers an area shuttle which is very reliable, but you need to set up appointments in advance as it does not make regular trips. Also, there is very little near the hotel. There is Budget rent-a-car down the road, another hotel across the street, and a 24-hour diner across the intersection with great pies--downtown/uptown this is not. You definitely need a car or rely on the shuttle.
Also, the property itself has very few places to lounge; no pool or terrace , bar or restaurant. So this might not be a place to stay for a non-business vacation, unless you like to do a lot of driving. Downtown is about 20-30 minutes away, but traffic here during weekday rush-hour can be UNBELIEVABLE! I took the Tri-Met rail whenever I wanted to go to town after 2:00 p.m. because the freeways were clogged with vehicles.
But as I had said, for "business" it is an ideal place. And while not perfect, I still rate this property very good mostly because of the service and cleanliness and good bed (which just might be the most important thing in a hotel room). I would stay here again, for sure.
- Official Description (provided by the hotel):
- Guests Love Portland, OR Airport Hotel's Location. Situated in Portland, Oregon near the airport, this hotel's welcoming amenities and cozy surroundings provide the convenience of a hotel and the comfort of an apartment. With downtown Portland just a short drive away and Cascade Station shopping center within walking distance, you'll never run out of things to do here at the Candlewood Suites® Hotel Portland - Airport.Corporate travelers looking for Portland, Oregon airport hotels appreciate our free 2.5 mile area shuttle in addition to the perks like free high-speed Internet access. Guests can count on an easy commute to Boeing, Oregon National Guard and the Honda and Toyota Training Centers. There's a boardroom suitable for on-site meetings of up to eight people.Patrons of this hotel in Portland, Oregon are only minutes from Portland's city center, which boasts incredible architecture, shopping and fine dining. Other "must see" area attractions include the Portland Saturday Market and the Oregon Zoo. Guests can literally view the entire city from the OHSU's Portland Aerial Tram.Top-notch amenities like free self-service laundry facilities and a 24-hour Fitness Center ensure convenience for guests. You can grill out in the gazebo or relax with a DVD from our free lending library. We offer Park, Stay and Go Packages, too, which include up to 14 days of free parking at the hotel. While in Portland, Oregon, you can "Consider Us Home." ... more less
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- Also Known As:
- Candlewood Suites - Portland Airport Hotel Portland