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Candlewood Suites - Portland Airport: Traveler Reviews

2.0 of 5
11250 NE Holman, Portland, OR 97220
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Candlewood Suites - Portland Airport
Ranked #10 of 127 hotels in Portland
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99 reviews from our community

Traveler rating
    73
    19
    6
    1
    0
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Families
23
 
Couples
28
 
Solo
18
 
Business
31
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Redmond, Oregon
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
“Need their own shuttle if they advertise as park and fly”
3 of 5 stars Reviewed August 20, 2012

We stayed at the Candlewood Suites on a reverse park and fly package for our trip to Jamaica. The parking spots are a little tight buy they worked since our car is a VW Jetta. The place is clean and we had no issue with the room and the beds were very comfortable with nice amenities just like an apartment. The issue was that someone had turned off our ice maker in the frig and we had no ice so we went looking for ice and were told by the front desk they have no ice and that we could drive to get some. They did not offer to get ice from another room or anything it was like they didnt really care if we got ice or not and it was not their problem.
The other issue that really was a problem was that they did not have their own shuttle and they use the shuttle from the hotel next door, La Quinta. When we arrived the first night to drop off the car to start our vacation we talked to the front desk and they assured us that the shuttle was never more than 30 minutes away so they could take us to the airport anytime we wanted. So we went to dinner and then returned and informed the front desk that we were ready for the shuttle. They called the "shared" shuttle and said it was on the way. Well needless to say 1.5 hours later we finally got that shuttle. We kept checking with the desk and they kept assuring us it was on the way but we never got a straight answer why but we almost missed our flight because of the shuttle. The front desks solution to the problem was for us to call our own cab and pay for it ourselves!!! We do not do park and fly to pay for our own transportation to the airport. We do lots of traveling and use park and fly quite often but we WILL NOT return to Candlewood Suites.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask AIsunandfun about Candlewood Suites - Portland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, Manager at Candlewood Suites - Portland Airport, responded to this review
August 30, 2012
Dear Alsunandfun,
Thank you for choosing The Candlewood Suites Portland Airport Hotel to accomodate you and your vehicle during your last stay with us. I appologize for the issues with the shuttle service provided. Please contact myself or Nathan Storms(General Manager) at the hotel,503-255-4003, we would like to discuss the issue further and avoid any problems in the future. I will continue to work with my front desk staff to ensure all guest shuttle needs are fullfilled in a timely manner. The hotel will provide alternate transportation if a situation like this arises. We appreciate you mentioning the comfort of our beds and cleanliness of our suites. Our goal is to make your home away from home as comfortable and quiet as possible. We look forward to hosting you in the future.
Thank You,
Randy Baggett
Operations Manager
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San Ramon, Costa Rica
1 review
“What's not to like?”
5 of 5 stars Reviewed August 15, 2012

I am pleased with what this establishment has to offer. I am working here in Portland for a few weeks and was placed here by the agency involved with the contract. Lots of freebies, 24 hour free laundry (well maintained), 24 hour fitness center, free coffee, free shuttle, free internet and VERY friendly staff. The room is adequately sized (I am in a studio) and room is refreshed (immaculately) once a week. It is close to the airport, so expect jet noises and very brief outages of the satellite reception (5 to 10 seconds) It could have 2 elevators for it's size, but I am a patient fellow, so no worries. The rooms are quiet and the beds are quite comfy. I have been here 2 weeks and will remain for a few more weeks, but I feel that the staff goes out of their way to be accommodating and friendly. I would probably enjoy staying @ other Candlewoods, if they are similar to this one. I have stayed in other extended stay facilities elsewhere and they tend to not be as nice and nickel and dime for anything and everything. This is a refreshing change. It is not the Ritz, but I don't expect it to be. It is a fairly new facility and nicely appointed. It gave me a pleasant experience, for the first time being in Portland.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask max4urmoney about Candlewood Suites - Portland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randy B, Manager at Candlewood Suites - Portland Airport, responded to this review
August 30, 2012
Dear max4urmoney,
Thank you for your thorough review of our Candlewood Suites Extended Stay Portland Airport hotel. We appreciate you sharing your...
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Whitehorse, Canada
Top Contributor
88 reviews 88 reviews
26 hotel reviews
Reviews in 42 cities Reviews in 42 cities
42 helpful votes 42 helpful votes
“One could stay here indefinitely!”
5 of 5 stars Reviewed August 5, 2012

We picked Candlewood Suites based on the ratings, which were higher than Embassy Suites, and what appeared to be a competitive price, and we were well rewarded for our efforts. We were impressed by the size of the room, and the fact there was a real full-sized refrigerator in the suite. It was more like an apartment-sized kitchen, rather than the bare minimums you usually get. The staff was courteous and helpful, and the location in close proximity to PDX and Cascade Station is a real plus. Shari's restaurant is a 2-block walk away, or you've got the rest of Portland if you like. We would definitely try and stay here again next time we come through.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask golfsierra47 about Candlewood Suites - Portland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCWGM, General Manager at Candlewood Suites - Portland Airport, responded to this review
August 21, 2012
Dear golfsierra47,

We appreciate your emphatic review of our Extended Stay Hotel near Portland International Airport. We are geared toward the...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benicia, Ca
Top Contributor
99 reviews 99 reviews
73 hotel reviews
Reviews in 67 cities Reviews in 67 cities
112 helpful votes 112 helpful votes
“Candlewood Suites - a good discovery for us”
4 of 5 stars Reviewed July 26, 2012

When in Portland, I usually stay at the Ramada on Stark St because it is near my brother's house but they didn't 't have room availability. I had never heard of Candlewood Suites but, based on the positive reviews and the fact that we like the extra room in suite hotels, we decided to give it a try. The hotel is fairly new - we were told it is about 2 1/2 years old. I guess this is considered a budget suites hotel. Housekeeping services are only provided once a week. We stayed there for 3 nights so this wasn't a problem for us. Guest do have the option to get clean towels (bedding, too, I guess) at the front desk. The front desk staff were efficient and very friendly. There are 2 computers in the lobby for guests to use.

Our suite with 2 queen beds was not real large but the kitchen was well equipped with a full size fridge, microwave, stove top, dishwasher, toaster, dishes, pans, etc. The air conditioner was fairly quiet and worked well. The bed was comfortable. The window opened a few inches. Wi-Fi was fine. The flat screen TV was small and the picture wasn't very good.

Bathroom: It was nice to have a cabinet with a drawer and space to store things under the sink. The showerhead was basic but good. The countertop was quite high, which was a plus for us but could be a problem for small children. The shampoo was a combination shampoo/conditioner which I don't usually like but this product worked ok on my hair. The bathroom fan was VERY loud but there were lights that were not connected to the fan so we didn't have listen to the fan every time we used the bathroom.

The beds have a "sign" on the pillows that says that you are given 3 standard pillows but that you can exchange them for a firmer pillow or a feather pillow. When I tried to get a firmer pillow, I was told that none were available. The desk clerk was very apologetic but, if they don't have a good supply of the optional pillows, I don't think they should offer the options.

There aren't many restaurants nearby. The last time we stayed near the airport, we had dinner at Shari's, which I did not like at all. If you don't want to cook in your suite because you just have a short stay or just don't feel like cooking, one option is to walk (or drive) to the nearby Courtyard by Marriott hotel. Their restaurant is really intended for people staying at that hotel but anyone can eat there. The food is a little pricey but fairly high quality with some healthy options. They have breakfast and dinner. Breakfast offerings (which you can get "to go") include oatmeal with berries & nuts and a healthy breakfast sandwich with egg whites, turkey Canadian bacon, cheese & spinach on an English muffin.

Following our first stay (which was reviewed above), we returned to the Candlewood Suites the following weekend and stayed 3 nights in a king suite. Considering that it was called a suite, it was quite small but it was ok. My biggest complaint about the king suite was that there were only 2 sets of dishes - 2 large plates, 2 small plates, 2 coffee mugs, etc. If 2 people stayed there for an extended stay & ate in frequently, they would be washing dishes a lot. I didn't realize when we stayed in the queen suite that there were more dishes because there could be 4 people staying in the suite.

Overall, we were happy with our 2 weekends at the Candlewood Suites and would definitely consider staying there again.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 3 more reviews by TZK for Portland
Ask TZK about Candlewood Suites - Portland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PDXCWGM, General Manager at Candlewood Suites - Portland Airport, responded to this review
August 21, 2012
Dear TZK,

We appreciate you giving us a try as your travel brings you to Portland to visit family. Also, thank you for mentioning the friendliness...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
“High rating not deserved”
3 of 5 stars Reviewed July 23, 2012

I'm staying here right now. The room is ok. Airplane noise, room not refreshed daily, night desk clerk has argued with me and others I've noticed. Waited over 30 minutes the other night for the shuttle at the airport, the night deskclerk kept telling me it was coming in 5 to 10 min....3 times. A highly rated hotel here, that is this way, makes me question the validity of tripadvisor.

Room Tip: Get a room on the opposite side of the landing strip.
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  • Stayed July 2012, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
See 2 more reviews by John_in_Portland for Portland
Ask John_in_Portland about Candlewood Suites - Portland Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites - Portland Airport, responded to this review
August 9, 2012
Dear John_in_Portland,

Thank you for your recent stay with us and reviewing our property. I am pleased that you gave us a high score on Cleanliness. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comment about the complimentary airport shuttle has been documented and will certainly be looked into.

Thank you again for posting your comments. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHG Care
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Additional Information about Candlewood Suites - Portland Airport

Also Known As:
Candlewood Suites - Portland Airport Hotel
Candlewood Suites - Portland Airport Hotel Portland
Address: 11250 NE Holman, Portland, OR 97220
Phone Number:
Region: United States > Oregon > Portland
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Wheelchair access
Hotel Style:
#17 Business Hotels in Portland
#32 Family Hotels in Portland
Price Range: $$
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Guests Love Portland, OR Airport Hotel's Location. Situated in Portland, Oregon near the airport, this hotel's welcoming amenities and cozy surroundings provide the convenience of a hotel and the comfort of an apartment. With downtown Portland just a short drive away and Cascade Station shopping center within walking distance, you'll never run out of things to do here at the Candlewood Suites® Hotel Portland - Airport.Corporate travelers looking for Portland, Oregon airport hotels appreciate our free 2.5 mile area shuttle in addition to the perks like free high-speed Internet access. Guests can count on an easy commute to Boeing, Oregon National Guard and the Honda and Toyota Training Centers. There's a boardroom suitable for on-site meetings of up to eight people.Patrons of this hotel in Portland, Oregon are only minutes from Portland's city center, which boasts incredible architecture, shopping and fine dining. Other "must see" area attractions include the Portland Saturday Market and the Oregon Zoo. Guests can literally view the entire city from the OHSU's Portland Aerial Tram.Top-notch amenities like free self-service laundry facilities and a 24-hour Fitness Center ensure convenience for guests. You can grill out in the gazebo or relax with a DVD from our free lending library. We offer Park, Stay and Go Packages, too, which include up to 14 days of free parking at the hotel. While in Portland, Oregon, you can "Consider Us Home." ... more   less 
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