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“Pretty good overall” 4 of 5 stars
Review of Courtyard by Marriott Portland City Center

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Courtyard by Marriott Portland City Center
3.0 of 5 Hotel   |   550 SW Oak Street, Portland, OR 97204 (Downtown)   |  
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Ranked #24 of 133 Hotels in Portland
GreenLeadersPlatinum level
Salem, Oregon
1 review
“Pretty good overall”
4 of 5 stars Reviewed 1 week ago

We've stayed at the two full-service Marriotts in Portland in the past, and wanted to try the newer Courtyard City Center. The staff was excellent, everyone friendly and courteous. Lobby on the small side, but cozy and pleasant. Hotel was clean and well-maintained throughout. Room was a bit cramped for our family of 3 and smaller than normal for a Courtyard, but I'm sure this was due to the hotel's central downtown location.

Unlike most Courtyards, there's no swimming pool and no outside seating area, but there is a restaurant, the Original, and it's pretty good. Kind of an unusual format - think 1950s diner meets 2014 urban chic. The menu is somewhat limited, with an emphasis on breakfast items (pancakes, omelets, etc.) and burgers, though they also have a few decent salad and sandwich items. We had several meals there and all were very good. Service in the restaurant was very good as it was throughout the hotel.

Room clean and modern, furnishings nice, great view of the city from our high floor, bed comfortable. Neither DW nor I were much of a fan of the pillows; these could have been better. Bathroom medium-sized and clean, shower excellent. Storage a bit limited; although we had a double-queen room, the room size would have been more suitable for a couple or solitary traveler than a family.

Location is excellent - right in the center of things. You can walk to most downtown destinations: the mall, Pioneer Courthouse, many restaurants, Powell's, etc. There's also a Tri-Met MAX (rail mass transit) stop right outside the hotel, so you can get just about anywhere without driving.

Room Tip: High floor on the south side gets you a great view of the city.
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at Courtyard by Marriott Portland City Center, responded to this review, 3 days ago
Dear Andy J,

Thank you for your very detailed and complete review of our hotel and The Original. I am so pleased that you enjoyed the level of service our associated provided and that you found our location to be so perfect for visiting all of the great attractions of downtown. Hope you make another trip up I-5 and visit with us again soon.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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695 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
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English first
Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The facility was very clean, the room was a little small. Once again, Courtyard does not have any movies for tired guests to watch in-room. The shower was great. We didn't eat in the dining room. Dogs are welcome.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at Courtyard by Marriott Portland City Center, responded to this review, 2 weeks ago
Dear Peggy M.

Thank you for sharing your feedback from your recent stay at our hotel.

Although we do not offer pay-per-view movies we have a very nice television channel selection and complimentary Wi-Fi.

Thank you again for your review. We hope to see you on a future visit to Portland.
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Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed at this hotel a total of 5 times and it has become our go-to in Portland! It provides a comfortable experience in a convenient location at a good value.

The location is convenient downtown and you can walk to many things; the Saturday Farmer’s Market, the Pearl District, and even across the bridge if you like walking further.

The rooms are clean, stylish, and the building is Leeds certified. We like the décor too as it incorporates Portland’s identity so that the hotel doesn’t feel like most generic branded hotels. While there is no pool, I really like the gym.

I do think the hotel could improve on brand loyalty at the check-in. Despite our frequent stays, they never acknowledge it; a simple “Welcome back!” would be appreciated. Once, we were also given a room that had the most terrible view; the window was between two buildings and offered a sliver of light. Thankfully, we reached out to Amanda and she was able to provide us with a room with a better view and acknowledge our frequent stays at the hotel.

I recommend this hotel if you want a comfortable, clean and convenient place to stay during your trip to Portland.

Room Tip: Ask for a room on a higher floor and with a view of not between 2 buildings.
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Green Features: leeds certified which is great but low water pressure in the shower and the bathroom sink
  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at Courtyard by Marriott Portland City Center, responded to this review, 2 weeks ago
Dear MKL_81,

Thank you very much for sharing your wonderful feedback and for your continued support of our hotel. The nicest compliment a hotel can receive is when a guest shows the level of loyalty you have shown us.

We look forward to welcoming you back for visit 6.

Thank you again,
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Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Amazing hotel! The nicest courtyard hotel I've stayed at. Rooms are very large and clean with new furnishings. Great restaurant next door. Great staff. Business center and fitness center are modern, up to date. Big fridge in hotel room. Free Wifi. Beautiful view of the city from higher floor rooms. Comfortable bed. Food carts nearby. Everything very walkable from hotel. I had a wonderful stay. Thank you!!!

Stayed October 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at Courtyard by Marriott Portland City Center, responded to this review, 2 weeks ago
Dear socialguy8,

Thank you for the very nice compliment..."nicest Courtyard", you have stayed in is wonderful to read. I am glad you enjoyed so many of our hotel amenities and our wonderful location.

Thank you again. We hope to welcome you back soon.
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Terre Haute, Indiana
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Courtyard by Marriott Portland City Center was a very nice hotel with great service. While there wasn't a "wow factor" with this establishment, it had all the essentials and the room was attractive and comfortable.

Room Tip: Ask for an upper floor
See more room tips
  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at Courtyard by Marriott Portland City Center, responded to this review, 2 weeks ago
Dear Ken P,

We appreciate you taking to time to share your feedback from your visit to our hotel. I am so glad you enjoyed our wonderful location and great service.

We hope to see you on a future visit to Portland.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grants Pass, Oregon
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a beautiful location this Marriott is in. The rooms were clean, spacious, and had very comfortable beds. What really topped off a fabulous stay in the city was the staff at this hotel. Doors are opened for you when coming and going and you are always greeted by friendly people as well. Highly recommend this one!

  • Stayed November 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at Courtyard by Marriott Portland City Center, responded to this review, 2 weeks ago
Dear Krista S,

What wonderful comments! I know our friendly associate will enjoy reading how they "topped off" you visit to Portland.

We look forward to welcoming you back soon. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria, Canada
Top Contributor
189 reviews 189 reviews
28 hotel reviews
Reviews in 68 cities Reviews in 68 cities
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We picked this hotel because it seemed to be easy walking distance to everything. We were not disappointed. You can walk from the red line airport train to the hotel in less than 10 minutes. On the way back to the airport, train tickets can purchased at the station on Pioneer Courthouse Square. Also, less than 10 minutes walk to the Powell's Book Store and to the week-end outdoor market at Burnside Bridge and SW 1st Ave. A number of good Brew Pubs in the Pearl District near Powell's. (see my review of Bridgeport Brewery). The rooms we had (we stayed there twice on this trip to Oregon). were large and well appointed. Front desk staff is very friendly and helpful.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave M, General Manager at Courtyard by Marriott Portland City Center, responded to this review, 2 weeks ago
Dear fishnguy,

Thank you so much for sharing your comments about your visit to our hotel. I am glad to see how you enjoyed our center of the city location, so easily accessable to all the great downtown attractions and to light rail.

We hope to welcome you back to the "Rose City" again soon. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Portland City Center

Address: 550 SW Oak Street, Portland, OR 97204
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Portland
#16 Business Hotel in Portland
#18 Family Hotel in Portland
#23 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Portland City Center 3*
Number of rooms: 256
Official Description (provided by the hotel):
Whether you're traveling for business or pleasure, the Courtyard by Marriott® City Center hotel near downtown Portland, Oregon's Pearl District provides you with everything you'll need. From spacious guest rooms to our business center and on-site restaurant with classic American cuisine, this Pearl District, Portland hotel's amenities and services offer the perfect "Rose City" experience in the downtown Portland. ... more   less 
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Also Known As:
Courtyard By Marriott Portland City Hotel Portland
Courtyard Portland City Center

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