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“Nice hotel for a convention” 4 of 5 stars
Review of Red Lion Hotel on the River - Jantzen Beach

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Red Lion Hotel on the River - Jantzen Beach
3.0 of 5 Hotel   |   909 N. Hayden Island Drive, Portland, OR 97217 (Formerly Doubletree)   |  
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Ranked #48 of 133 Hotels in Portland
GreenLeadersGold level
Top Contributor
89 reviews 89 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
42 helpful votes 42 helpful votes
“Nice hotel for a convention”
4 of 5 stars Reviewed July 23, 2014

just spent 8 nights at this hotel for a convention. I had requested a certain suite with attached room and they were very accommodating. The hotel is spread over a large area so you do need to be able to walk a lot. There are some handy shops and restaurants across the road.

Ate several meals in their dining room and the staff there were very pleasant and the food was good.

Green Features: Since I am someone who is very interested in ecology, I appreciated that they had separate waste baskets in each room so we could have any paper, plastic or bottles recycled.
  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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602 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (177)
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English first
Seattle
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 22, 2014

A beautiful peaceful location on the river, north of downtown Portland, convenient to I-5. Ample parking and access to a paved river walk. Lobby espresso stand plus full service bar/restaurant. Traditional well-maintained facility with large guest rooms. My first choice for staying in the Portland area with family, friends, and pets for vacation and recreational travel.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Red Lion Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, VA
Top Contributor
120 reviews 120 reviews
34 hotel reviews
Reviews in 61 cities Reviews in 61 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed July 18, 2014 via mobile

A large, old, elegant hotel that is masterfully maintained. Rooms are large and nicely appointed with large baths and comfortable beds. If you want a view, don't get a room on the first (lower) floor unless you are poolside. The restaurant is excellent. Three great dinner salad choices, we got the trout and the steak. The fried calamari has a unique, crispy and tasty flavor with a spicy dipping sauce. The house wines from Oregon are good except for the Pinot Noir. Breakfasts are ample and service fast and friendly. Throughout, our encounters with save were pleasant and professional.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Manager at Red Lion Hotel on the River - Jantzen Beach, responded to this review, July 21, 2014
Thank you for your kind comments regarding our Hotel and restaurant, I am happy that you enjoyed your stay.

Rod Russell
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland
1 review
2 of 5 stars Reviewed July 18, 2014

Be wary of scary pool towels, lackadaisical housekeeping, and pricy food with very limited room service options. The view is stubbing if you can get river side but be ware- elevators are small and limited- not super friendly for mobility impaired folks. Very limited clothing storage also for extended trips unless you get a suite.

  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Red Lion Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Manager at Red Lion Hotel on the River - Jantzen Beach, responded to this review, July 21, 2014
Jeanine
Thank you for your comments regarding the pool towels and the concerns with housekeeping, I will follow up with our Housekeeping and Laundry manager to see if there are areas we need to address, Our elevators are 4' wide by 6' long and I am sorry that you found them to be limited in size we also have 3 drawer dressers along with full size closets in each room and for a long stay with more then 2 to 3 people in the room I can see how the dresser drawer space would be a little limited. Thank you again for the feedback and we hope to see you again in the near future.

Rod Russell
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 18, 2014

It's not their fault, I got the wrong river- I thought it might be closer to down town, and funkier - I did get a good deal, so I'm not complaining there. I was surprised how bad Portland traffic is (I guess it's all those bridges), but since this hotel is at the last exit in Portland- better plan your trips either away from rush hour, or your activities/meals during the traffic. The beds were comfortable, and the rooms had a lot of space.

Room Tip: Try to get a room off the first floor- the parking lot is right next to them
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Green Features: Except for the recycle bin, really didn't notice anything.
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

Red Lion on the River has staff who excel in customer service. You will do well to spend your home away from home here and the best plus eve,r is the view of the river and mountains. Temperature is pleasant for your walks to unwind.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Red Lion Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Washington
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 17, 2014

We stayed one night here to treat our family to a nice pool in the midst of some extremely hot weather. We joined their club and received a discount which made the Fireplace Suite very affordable. The room was excellent, and the pool even better!

Room service hours are a bit perplexing - only for a few hours in the evening and from 7-9am in the morning. However, we did call for coffee at 10:00 am, and they cheerfully delivered a delicious pot of coffee.

I would not however recommend the restaurant. We dined for dinner and then lunch the next day. On both occasions, the kitchen prepared did not prepare the food as it was ordered. In fact, when ordering from the pool, the container was visibly marked "cheeseburger, ketchup only", and yet the kitchen still decided to put a tablespoon of mayonaise on the bun. One hamburger prepared for dinner the previous evening was nearly raw despite our request for medium well.

On the first occasion, the server brought out the chef who apologized profusely and comped the burger. So we decided to give it a try the next day, and of course the results were no better. This time we complained to the server(s) that the kitchen seems to have a problem getting things right, and they just smiled and said "yeah, I know".....

Room Tip: Fireplace Suites are a great upgrade!
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Manager at Red Lion Hotel on the River - Jantzen Beach, responded to this review, July 21, 2014
Robert
I am happy that you enjoyed your stay with us and the staff was able to take care of your coffee request in the off hours when room service was closed, I was disappointed to read your experience concerning the inaccurate food orders. We traditionally receive great comment concerning our food and service and I will follow up with our culinary staff to make sure we are getting it right the first time.

Rod Russell
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Lion Hotel on the River - Jantzen Beach

Address: 909 N. Hayden Island Drive, Portland, OR 97217 (Formerly Doubletree)
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Portland
#31 Business Hotel in Portland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Red Lion Hotel on the River - Jantzen Beach 3*
Number of rooms: 320
Official Description (provided by the hotel):
Welcome to Portland, Oregon. Located on the Columbia River, directly across the border from Washington State, Red Lion Hotel on the River is a prime location for the vacation, leisure, business and conference traveler. Tennis courts, pool, hot tub, fitness center and 320 guest rooms with pillow top mattresses, triple sheeting and down duvets as well as refrigerators, microwaves, coffee makers, irons/ironing boards create the home away from home you want while you are on the road. Red Lion Hotel on the River - Jantzen Beach is conveniently located on the scenic Columbia River, just minutes from downtown Portland and 15 minutes from the Portland International Airport. We do provide complimentary transportation with-in a 4 mile radius. Our easily accessible and central location is close to all Portland attractions, major businesses and the spectacular Columbia River Gorge. The Jantzen Beach shopping complex is less than a half-mile away.Our 320 guest rooms, including 24 suites, feature private balconies, some with river, pool and tennis court views. All rooms offer free wi-fi, 32" LCD televisions featuring 60 channels including HBO, major movie, news, sports and special interest programming. In every room you will find refrigerators, microwaves, coffee makers, in-room safes and bed side desk phones. Jantzen Beach Bar & Grill offers a wide variety of all the northwest has to offer serving breakfast, lunch and dinner. Let your hair down on Friday and Saturday nights in JB's Night Club & Lounge where you can dance the night away to a variety of current music and take in the spectacular view of the Columbia River. Featuring Northwest beers and wines.If you enjoy the outdoors, boating, fishing, jet skiing, sailing and snow skiing are just a few of the activities you'll find nearby. Golf enthusiasts can choose from five championship golf courses within a short distance from the hotel. If shopping is your pleasure, enjoy tax-free shopping at Jantzen Beach shopping complex. If you need to be near the University of Portland, Portland State University or Concordia University, we're your hotel of choice, hosting teams, parents, graduation parties and meetings.Our iCare, iCan trained staff ensures your stay is comfortable and exceeds your expectations. For over 3 decades we have been making memories for our guests...we look forward to the opportunity to help make some for you. ... more   less 
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Also Known As:
Red Lion Hotel Portland
Red Lion Portland
Portland Red Lion
Red Lion Jantzen Beach

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