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“Could be anywhere” 4 of 5 stars
Review of Red Lion Hotel on the River - Jantzen Beach

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Red Lion Hotel on the River - Jantzen Beach
3.0 of 5 Hotel   |   909 N. Hayden Island Drive, Portland, OR 97217 (Formerly Doubletree)   |  
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Ranked #44 of 132 Hotels in Portland
GreenLeadersGold level
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Could be anywhere”
4 of 5 stars Reviewed July 18, 2014

It's not their fault, I got the wrong river- I thought it might be closer to down town, and funkier - I did get a good deal, so I'm not complaining there. I was surprised how bad Portland traffic is (I guess it's all those bridges), but since this hotel is at the last exit in Portland- better plan your trips either away from rush hour, or your activities/meals during the traffic. The beds were comfortable, and the rooms had a lot of space.

Room Tip: Try to get a room off the first floor- the parking lot is right next to them
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Green Features: Except for the recycle bin, really didn't notice anything.
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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555 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
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English first
Dallas, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

Red Lion on the River has staff who excel in customer service. You will do well to spend your home away from home here and the best plus eve,r is the view of the river and mountains. Temperature is pleasant for your walks to unwind.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Red Lion Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Washington
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 17, 2014

We stayed one night here to treat our family to a nice pool in the midst of some extremely hot weather. We joined their club and received a discount which made the Fireplace Suite very affordable. The room was excellent, and the pool even better!

Room service hours are a bit perplexing - only for a few hours in the evening and from 7-9am in the morning. However, we did call for coffee at 10:00 am, and they cheerfully delivered a delicious pot of coffee.

I would not however recommend the restaurant. We dined for dinner and then lunch the next day. On both occasions, the kitchen prepared did not prepare the food as it was ordered. In fact, when ordering from the pool, the container was visibly marked "cheeseburger, ketchup only", and yet the kitchen still decided to put a tablespoon of mayonaise on the bun. One hamburger prepared for dinner the previous evening was nearly raw despite our request for medium well.

On the first occasion, the server brought out the chef who apologized profusely and comped the burger. So we decided to give it a try the next day, and of course the results were no better. This time we complained to the server(s) that the kitchen seems to have a problem getting things right, and they just smiled and said "yeah, I know".....

Room Tip: Fireplace Suites are a great upgrade!
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Manager at Red Lion Hotel on the River - Jantzen Beach, responded to this review, July 21, 2014
Robert
I am happy that you enjoyed your stay with us and the staff was able to take care of your coffee request in the off hours when room service was closed, I was disappointed to read your experience concerning the inaccurate food orders. We traditionally receive great comment concerning our food and service and I will follow up with our culinary staff to make sure we are getting it right the first time.

Rod Russell
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida, United States
Top Contributor
52 reviews 52 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed July 16, 2014

I go to conventions twice a year since 1994. This is the friendliest hotel we have ever been. It's like staying with your cousins - anything they can do for you they want to do. Only issue, the air conditioner in the public rooms did not keep the place as cool as I like (we were there in July) or room temperature was perfect and adjustable. Make sure to bring ear plugs as the planes run day and night and you can see the airport from the hotel. Terrific food. Had dinner here once, lunch 3 days and breakfast once. Super clean room and thank you to our cleaning woman Conseula.

Room Tip: not a bad room in the place - views range from the river to Mount Saint Helens to Mount Hood
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Green Features: Green hotel is perfect except the sink water is paltry.
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Manager at Red Lion Hotel on the River - Jantzen Beach, responded to this review, July 21, 2014
We appreciate you sharing your comments with others and I have passed along your comments concerning the employee can do attitude and great customer service and I have also thanked them for a job well done.

Rod Russell
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakland, California
1 review
4 of 5 stars Reviewed July 15, 2014

Great value for the price, large, clean rooms. Lovely pool. I think all the rooms have balconies. The restaurant has good food and the prices are reasonable.
Very friendly and responsive staff. We felt very welcomed for our conference.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Red Lion Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland
1 review
5 of 5 stars Reviewed July 14, 2014

I really love this place. I was thinking the stay just one week and stayed for 3 weeks. You have a lot of things around (restaurants, brewery, supermarket...) and is easy to take a bus to Portland Downtown.

The only thing I disliked was the internet. The speed is really good but the connection goes down very frequently.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Red Lion Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Manager at Red Lion Hotel on the River - Jantzen Beach, responded to this review, July 21, 2014
Eduardo
We enjoyed having you with us for the 3 weeks of your stay. I am happy you had a chance to enjoy the Jantzen Beach & Portland area attraction during your stay. We have just recently completely upgraded our wireless internet infrastructure and tripled our bandwidth speed, I will follow up with a history audit of the Wi-Fi system and see if I can detect what the disconnect problems you were having, I appreciate you mentioning this so we can follow up.

Rod Russell
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth
1 review
5 of 5 stars Reviewed July 13, 2014

Clean, quiet rooms with great beds, good breakfast, friendly and knowledgeable staff, and beautiful views on the Columbia River. Terrific website directions from the airport to the hotel (saved us an hour in Friday rush-hour traffic by going across the river and back). Best things? Internet access was easiest we've encountered in any hotel--Everything worked the way it was supposed to--AND the air-conditioner did not have a minimum temperature 'controller' so we were able to sleep cool through the night in an unexpected heat wave that hit Portland the day before. Will recommend to friends. Thanks, Red Lion

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Red Lion Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Lion Hotel on the River - Jantzen Beach

Address: 909 N. Hayden Island Drive, Portland, OR 97217 (Formerly Doubletree)
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Green Hotel in Portland
#33 Business Hotel in Portland
#44 Spa Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Red Lion Hotel on the River - Jantzen Beach 3*
Number of rooms: 320
Official Description (provided by the hotel):
Welcome to Portland, Oregon. Located on the Columbia River, directly across the border from Washington State, Red Lion Hotel on the River is a prime location for the vacation, leisure, business and conference traveler. Tennis courts, pool, hot tub, fitness center and 320 guest rooms with pillow top mattresses, triple sheeting and down duvets as well as refrigerators, microwaves, coffee makers, irons/ironing boards create the home away from home you want while you are on the road. Red Lion Hotel on the River - Jantzen Beach is conveniently located on the scenic Columbia River, just minutes from downtown Portland and 15 minutes from the Portland International Airport. We do provide complimentary transportation with-in a 4 mile radius. Our easily accessible and central location is close to all Portland attractions, major businesses and the spectacular Columbia River Gorge. The Jantzen Beach shopping complex is less than a half-mile away.Our 320 guest rooms, including 24 suites, feature private balconies, some with river, pool and tennis court views. All rooms offer free wi-fi, 32" LCD televisions featuring 60 channels including HBO, major movie, news, sports and special interest programming. In every room you will find refrigerators, microwaves, coffee makers, in-room safes and bed side desk phones. Jantzen Beach Bar & Grill offers a wide variety of all the northwest has to offer serving breakfast, lunch and dinner. Let your hair down on Friday and Saturday nights in JB's Night Club & Lounge where you can dance the night away to a variety of current music and take in the spectacular view of the Columbia River. Featuring Northwest beers and wines.If you enjoy the outdoors, boating, fishing, jet skiing, sailing and snow skiing are just a few of the activities you'll find nearby. Golf enthusiasts can choose from five championship golf courses within a short distance from the hotel. If shopping is your pleasure, enjoy tax-free shopping at Jantzen Beach shopping complex. If you need to be near the University of Portland, Portland State University or Concordia University, we're your hotel of choice, hosting teams, parents, graduation parties and meetings.Our iCare, iCan trained staff ensures your stay is comfortable and exceeds your expectations. For over 3 decades we have been making memories for our guests...we look forward to the opportunity to help make some for you. ... more   less 
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Also Known As:
Red Lion Hotel Portland
Red Lion Portland
Portland Red Lion
Red Lion Jantzen Beach

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