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“Old and Tired Hotel” 3 of 5 stars
Review of Red Lion Hotel on the River - Jantzen Beach

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Red Lion Hotel on the River - Jantzen Beach
3.0 of 5 Hotel   |   909 N. Hayden Island Drive, Portland, OR 97217 (Formerly Doubletree)   |  
Hotel amenities
Ranked #48 of 133 Hotels in Portland
Certificate of Excellence 2014
GreenLeadersGold level
Kennewick, Washington
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
“Old and Tired Hotel”
3 of 5 stars Reviewed June 12, 2013

It has been awhile since we have stayed here, and I was surprised by how run down it is. It is on the river in a great location, surrounded by wonderful mature trees, and it is a shame that the interior was deteriorated so much. I was torn between giving it a 2 or a 3. It wasn't horrible, so I gave it a 3. The bed was very comfortable and clean. However, not much else was very clean. I don't usually complain about the condition of the carpet or tiles, but the carpet was very worn and fraying, not only in our room, but also in the hallways. The tiles were cracked in a lot of places. It is close to the airport, and the room we stayed in had a sliding glass door, which leaked air, and was very noisy in the morning when the airplanes started taking off. I think the thing that grossed me out the most, was when I made a pot of coffee in the room, and picked up the 2 mugs to pour coffee, and both of the mugs had coffee drips running down both the outside, and remnants of coffee inside the cup. Obviously nobody had washed the mugs, but had just put them upside down on the paper coaster like they were clean. Yuck! We ate at the hotel, and I had NY Steak which was good, but the potatoes were burned, and my husband had 3 cheese ravioli which was not cooked enough and very tough and chewy and cold. Pretty gross. Needless to say, we won't be staying here again.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rod R, Manager at Red Lion Hotel on the River - Jantzen Beach, responded to this review, June 14, 2013
On behalf of our entire team at Red Lion Hotel on the River please accept our apology for the issues you experienced with the coff cups and coffee maker. We do have some issues with chipping tile that was installed last summer and we are currently addressing the issue, We have also recently just replaced most of the sliding glass doors in our rooms and the remaining rooms should be complete by the end of this summer and we continue to improve on capital projects for the property. Thank you for connecting with us personally so we could see to rectifying this situation.

While we understand hesitancy to return, we hope you will read the myriad other reviews we have received and have confidence that your future stay will be as exceptional and comfortable as yours should have been initially.

Happy Travels,
Rod Russell, Director of Operations
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659 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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English first
Seattle, Washington
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
Reviews in 35 cities Reviews in 35 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed June 10, 2013

My family and I stayed at the Red Lion at Jantzen Beach while participating in a weekend basketball tournament. From our organization alone we had close to 40 high school players, with a small number of adults to supervise. Having stayed at many Red Lions 20+ years ago I was skeptical - way back when the properties were mostly dated, and service was not top of mind.

How things have changed.

The Red Lion Jantzen Beach is a nice property. Public areas were comfortable and welcoming. There was ample seating in the lobby (important when you have a bunch of tired teens who are waiting for rides or friends) with TVs that were not too loud. There was a small gift shop where you could pick up a snack or beverage, and a coffee bar that served a decent cup.

The restaurant was good. I ate dinner there one night and, while the menu was small, the food was good. Plus they had a nice local beer selection.

The sleeping rooms were also comfortable. We had 4 players to a room, and none of them complained about it being cramped. Rooms were clean and had the necessities, plus a small refrigerator and a microwave.

I should also note that on this particular weekend the hotel hosted a number of basketball teams, at least one tour group, and a corporate event. But it never felt crowded and for all of that it was really quiet.

But what really impressed me (with one exception below) was the service. When our players started checking in each was given their room key and breakfast coupons - no need to go through a lengthy check in process. As one might expect, with any large group there is bound to be some mistakes and our's was no different - we had a couple players without rooms and one set of parents without rooms. The hotel's response? Let's get you set up. No "sorry we're sold out" or "well, we didn't have their info so what did you expect." The front desk staff was understanding and helpful and just fixed the problem.

The only service breakdown was our second morning with respect to breakfast. One morning one there was a simple buffet and the players' coupons covered it. On morning two there was no buffet, so the players assumed they could just order what they wanted off the menu and the coupon would cover it. Nope. While not noted anywhere on the coupon it carried a $10 limit and a free beverage. When the first players in the morning asked about breakfast they were told about the coupon's limits, which the players interpreted as "you won't get much to eat." These are teenage boy athletes who assumed the were going to go hungry. Nobody in the restaurant took the time to explain that a full breakfast is $10 - the restaurant manager failed to even tell me that until I asked her to get the hotel manager so we could work something out. And when I asked her to accelerate service since there was little time (by this point) to eat her response was "well, did they sleep too long or something because we start serving at 7 am." (I politely told her that teenage boys who played 2-3 basketball games a day needed a little extra sleep). In the end nobody went hungry, but this experience was in sharp contrast to what I saw from the front desk staff or the maintenance staff.

And speaking of the maintenance staff, my wife and I were in the elevator with a member of that group named Leif. We were talking about whether we had a second phone charger. He jumped in, said the hotel had them...and when we got to our room a couple minutes later he called us to see if we wanted him to bring one up. Oh, and he also took a minute to tell us about the hotel's private beach.

In sum I was prepared for this to be a standard tournament type hotel and hotel experience. The property was much better, and the service was top notch.

Stayed June 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Top Contributor
98 reviews 98 reviews
27 hotel reviews
Reviews in 50 cities Reviews in 50 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed June 10, 2013

I got a great rate here on Hotel Tonight.Stayed for 3 nights and was satisfied with hotel.Only negative was the size of the place.A map and a car are required to get to your room from the lobby.The weather was very good while I was here and the outdoor pool was very welcome in the evening after a hard day sightseeing.

Room Tip: If you intend to use the pool , ask for a room in that wing.
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Vancouver, BC
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 10, 2013

Stayed at the Red Lion Jantzen Beach for 2 nights in June 2013.

The good:
The staff is great. I was greeted warmly checking in/out of the hotel. And the process was fast and painless.

The location is good. It's right off I-5 which made it easy to find. There's a large mall very close by, although it's under construction so there's not a lot of stores available just yet. There's a Target though, which carries pretty much everything you need while travelling.
The hotel is right by the river so an evening stroll was just lovely for my family.

Free parking, free wifi. No breakfast included though.

The bad:
The hallways and my room had this old building smell to it. It bothers some people but not others. Me, I am sensitive to smells and it was a major turn off for me. My wife thinks I'm too picky though.

The housekeeping needs some improvement. In my room (457) the lighting fixer above the sink has stains on it. It looks like somebody shook a bottle of coke really hard and opened it right underneath the fixer.
The ice bucket leaks.
I stepped on this small piece of plastic in the bathroom. It looked like a plastic piece of jewelry that fell off a doll. I have 2 boys and they don't play with dolls, so I'm pretty sure it was left behind from the guest before us.

All in all, it was an average stay. There's nothing terrible about this hotel, nor is there anything great that makes me want to come back. The room was supposedly on sale for $100/night, down from its usual $140/night. I thought $100 was ok. But I wouldn't pay $140 to stay here.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kamloops, Canada
Top Contributor
401 reviews 401 reviews
79 hotel reviews
Reviews in 108 cities Reviews in 108 cities
187 helpful votes 187 helpful votes
5 of 5 stars Reviewed June 8, 2013

right on the river. huge complex. huge lobby, tons of rooms. very nice, beds, big rooms too.
but, its over a flight path, so if you are really noise sensitive, you might want to think twice about it.
not a lot of eating places within walking distance, but a few. taxi can take ya anywhere.

great staff. spotless. nice new carpets. free Wi-Fi.

Room Tip: overlooking the water......ground floor....not too close to the elevator or ice machine .
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dayton, Ohio
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 8, 2013

Thoroughly enjoyed my 2 night stay prior to a river cruise departing from Portland. Large comfortable room overlooking well landscaped pool area and Columbia River. Unusually large shower in bathroom. Every staff member goes out of his or her way to greet each guest. Excellent service by housekeeping, maintenance and food and beverage service. Very reasonably priced. Wonderful Dungeness crabcakes, eggs scrambled with real lobster meat and bernaise sauce, good selection of Oregon and Washington state wines.

Room Tip: Ask for room overlooking river .
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Green Features: ...waste disposal baskets clearly labled throughout premises
  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delavan, Wisconsin
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 6, 2013

My husband and I stayed here and thought everything was fantastic. From the maid service to the front desk to the shuttle driver, everyone was courteous and accomodating. We had a double queen room and it was spacious, clean, and very comfortable. The bathroom was amazing with beautiful tile and plenty of room. A mini fridge and coffee service were wonderful additions. We'd gladly stay here again anytime.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rod R, Manager at Red Lion Hotel on the River - Jantzen Beach, responded to this review, June 8, 2013
I truly appreciate your kind comments recognizing our hotel and staff for their exceptional guest service. We have a great team and they strive to exceed each guest’s expectations. I am pleased that you enjoyed your stay. I have already passed on my thanks to them for a job well done.

We appreciate your feedback and your business.
Regards,
Rod Russell
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Lion Hotel on the River - Jantzen Beach

Address: 909 N. Hayden Island Drive, Portland, OR 97217 (Formerly Doubletree)
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Green Hotel in Portland
#29 Business Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Red Lion Hotel on the River - Jantzen Beach 3*
Number of rooms: 320
Official Description (provided by the hotel):
Welcome to Portland, Oregon. Located on the Columbia River, directly across the border from Washington State, Red Lion Hotel on the River is a prime location for the vacation, leisure, business and conference traveler. Tennis courts, pool, hot tub, fitness center and 320 guest rooms with pillow top mattresses, triple sheeting and down duvets as well as refrigerators, microwaves, coffee makers, irons/ironing boards create the home away from home you want while you are on the road. Red Lion Hotel on the River - Jantzen Beach is conveniently located on the scenic Columbia River, just minutes from downtown Portland and 15 minutes from the Portland International Airport. We do provide complimentary transportation with-in a 4 mile radius. Our easily accessible and central location is close to all Portland attractions, major businesses and the spectacular Columbia River Gorge. The Jantzen Beach shopping complex is less than a half-mile away.Our 320 guest rooms, including 24 suites, feature private balconies, some with river, pool and tennis court views. All rooms offer free wi-fi, 32" LCD televisions featuring 60 channels including HBO, major movie, news, sports and special interest programming. In every room you will find refrigerators, microwaves, coffee makers, in-room safes and bed side desk phones. Jantzen Beach Bar & Grill offers a wide variety of all the northwest has to offer serving breakfast, lunch and dinner. Let your hair down on Friday and Saturday nights in JB's Night Club & Lounge where you can dance the night away to a variety of current music and take in the spectacular view of the Columbia River. Featuring Northwest beers and wines.If you enjoy the outdoors, boating, fishing, jet skiing, sailing and snow skiing are just a few of the activities you'll find nearby. Golf enthusiasts can choose from five championship golf courses within a short distance from the hotel. If shopping is your pleasure, enjoy tax-free shopping at Jantzen Beach shopping complex. If you need to be near the University of Portland, Portland State University or Concordia University, we're your hotel of choice, hosting teams, parents, graduation parties and meetings.Our iCare, iCan trained staff ensures your stay is comfortable and exceeds your expectations. For over 3 decades we have been making memories for our guests...we look forward to the opportunity to help make some for you. ... more   less 
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Also Known As:
Red Lion Hotel Portland
Red Lion Portland
Portland Red Lion
Red Lion Jantzen Beach

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