I made a reservation via phone with a woman who claimed to be the owner/owner's wife. I was in the process of moving back to Portland and needed a place to stay until August. Upon my arrival I was greeted by a woman who confirmed my reservation until August.. I was told the room would be $385 a week, which I was fine with. The room itself was dingy. I had to have the fridge replaced because it was covered in mold (as was the shower). The hotel staff was far from friendly--owner came out screaming at people on multiple occasions. After three weeks I went down to the office to pay for the following week and was told (by the same woman who checked me in) that they overbooked the hotel b/c there was a Festivle in town. I was told that the manager "Frankie" would have to release my room when he arrived. Needless to say, Frankie was unable to release my room and sthe notes which said I would be staying until August, magically disappeared. Frankie then had the nerve to tell me that the arriving guest "made their reservations in advanced and sold out the hotel.." this was "bringing in big business and over $13,000 for the motel". So, the truth comes out.. Basically they lied and said my room would be available just to get my money for the three weeks I was there and they were vacant. Oh and then he had the nerve to ask if I would like to come back in three days and stay at their sister motel in the meantime. .stay far away. This place is dirty and the staff are a bunch of crooks.
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- Also Known As:
- Banfield Value Hotel Portland
- Banfield Motel Portland
- Banfield Hotel Portland