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“Old world charm but dated” 4 of 5 stars
Review of Benson Hotel

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Benson Hotel
4.0 of 5 Hotel   |   309 Southwest Broadway, Portland, OR 97205 (Downtown)   |  
Hotel amenities
Ranked #24 of 133 hotels in Portland
Phoenix
Top Contributor
81 reviews 81 reviews
31 hotel reviews
Reviews in 43 cities Reviews in 43 cities
41 helpful votes 41 helpful votes
“Old world charm but dated”
4 of 5 stars Reviewed April 27, 2013

While I like the ambiance of an old world luxury, it seems the place is ...well.... old..
The rooms are cosy/quaint (small) and the water pipes make a bit of a racket, as do the garbage collectors down in the street. Most hotels have upgraded their windows to double pane glass, but this one retains the old world charm of hearing everything that goes on down in the street, and down the hall... and in the water pipes.
Don't get me wrong, this was really a good experience overall and I would definitely return for the special old world style and totally relaxing environment.
Whatever you do, you must try the halibut at the bar... get the NW sampler which has a smaller, more tender and very delicious piece of battered and fried Halibut... much better than the large chunk from the entree. I tried both, and then ordered 3 pieces of the appetizer by themselves, there was such a difference.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Benson Hotel, responded to this review, April 30, 2013
Thank you for taking the time to provide your review. We appreciate your candid comments as they help us continue to update our historic property to ensure guests are comfortable. We hope to see you again in the future!
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2013 via mobile

Only stayed for one night, but was very impressed and satisfied. Beautiful hotel, great location. Nice friendly helpful staff. It is in a great location and accommodated this Seattle girls girl's weekend. Our train left at 2 and extending check-out by one hour was not an issue. Thank you team Benson!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
5 of 5 stars Reviewed April 20, 2013 via mobile

Our visit to the Benson was our first visit. We had heard about its reputation and expected to arrive at a first class hotel but we had no idea that we were going to have probably the best hotel stay experience we ever had. We have stayed in lots of beautiful hotels before, even five star but we never experienced a more friendly and helpful staff. The history, the gorgeous Walnut walls and columns, the Italian Marble, the beautiful bar and excellent breakfast buffet for $15 and generous drinks served in the bar and the more than friendly staff really made our stay the best. We will make the Benson Hotel our first choice in Portland and give it the highest recommendation to our friends.

Dempster Boyd....Puyallup, WA

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Benson Hotel, responded to this review, April 30, 2013
Your review truly made our day. We are extremely pleased to read you enjoyed your stay at The Benson Hotel so much and cannot wait to share your review with our staff! We hope you will stay in touch with us on Facebook and Twitter, and look forward to seeing you again in the future for another legendary stay!
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Springfield, Oregon
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 18, 2013

The lobby and lounge are very nicely done, service is impeccable. The room was small but clean, the bed was very comfortable. One negative remark is the bathroom, very very small and not efficiently laid out. Towels and linnens were plush are nice however. If you come by car, think about parking in one of the SmartPark places (4th and Alder is the closest) for $5 a weekend day instead of the $32/ night at the Benson. Also, I would skip the brunch at the Benson, go to the Heathman or any of the many many other places around. Everything is in walking distance, no car needed to get around in downtown.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Benson Hotel, responded to this review, April 30, 2013
Thank you for your comments about our property. We appreciate your feedback on the guest room and parking and will share that information with our staff. We hope to see you again in the future. Thank you for choosing The Benson Hotel.
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Saginaw, MI
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 18, 2013

From our check in to check out there was not a detail missed by the staff. Beautiful hotel, great rooms, and convenient location. Suggestions from all of the staff on great restaurants and must-sees were spot on. I would highly recommend this hotel to make your stay in beautiful Portland even better.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, Manager at Benson Hotel, responded to this review, April 30, 2013
Thank you very much for noticing our staff and their attention paid to accommodating our guests. We truly appreciated your review and recommendation to other readers. We are looking forward to seeing you again soon!
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Billings, Montana
1 review
5 of 5 stars Reviewed April 16, 2013

Excellent hotel stay. Friendly and accommodating staff, convenient location, decent restaurant on site, amazing architecture/history/decor, and the best hotel bed I've ever slept on! This is the lap of luxury without costing an arm and a leg in the process. After many years of experience, the Benson Hotel knows how to treat their customers.

Room Tip: If you can manage a Junior Suite or one of the corner executive king rooms, you'd be impressed e...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron G, General Manager at Benson Hotel, responded to this review, April 17, 2013
Thank you very much for your comments about your recent stay at The Benson Hotel. We are pleased to read you found our staff friendly and accommodating, location ideal, restaurant enjoyable and property comfortable! We truly appreciated your patronage and look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkland, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 15, 2013

Hello, Just this past weekend I stayed at the Benson. It was such a beautiful building. Great furniture, great moldings. 100 year old building with lots and lots of class. BUT , BUT what will bring you back again and again is the STAFF. From Linda who checked us in and Cordell who handled the bags and got us safely to our rooms. They were friendly and sweet. Also when you come make sure you stop by the Palm Court and have a little drinkie you will the staff there also.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Benson Hotel

Address: 309 Southwest Broadway, Portland, OR 97205
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #24 of 133 hotels in Portland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Benson Hotel 4*
Official Description (provided by the hotel):
Classic Landmark Hotel located in heart of business & financial district. ... more   less 
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