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“Nice Hotel, Internet Issues” 3 of 5 stars
Review of Aloft Portland Airport at Cascade Station

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Aloft Portland Airport at Cascade Station
3.0 of 5 Hotel   |   9920 NE Cascades Parkway, Portland, OR 97220   |  
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Ranked #37 of 133 Hotels in Portland
Certificate of Excellence 2014
GreenLeadersSilver level
Denver, Colorado
2 reviews
“Nice Hotel, Internet Issues”
3 of 5 stars Reviewed May 22, 2013

The hotel was very nice in presentation. Very Retro. I liked the fact that the pool and work out room are 24/7 with room key. Beds are a little hard and not very comfy. Pillow were fine. For 3 days I had issues trying to login to the wireless network and no one could help me. I even contacted their help desk, NOTHING! On my last day, Justine was a GREAT help.She was able to come up with a simple fix and stayed to make sure everythng was working properly! Thank you Justine, YOU ROCK!

Room Tip: Carry an Ethernet cable. You never know is the Wireless will work.
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Green Features: I think that it is great that they are going GREEN. Great practices.
  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal S, Manager at Aloft Portland Airport at Cascade Station, responded to this review, June 8, 2013
Thank you so much for your review! I would like to assure you that all internet connectivity issues have been resolved. I am so glad that Justine was able to help you out. We are so lucky to have her on our team.

We appreciate your feedback and hope to have you with us on your next visit to Portland!

Crystal Sincoff
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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704 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Tacoma
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 16, 2013

greeeting pleasant and prompt
nice room, a little howlow though due to concrete structure, though it helped with the sound insulation, and convenient to resturants, shopping, and airport
good place to stay a weekend when visiting portland for the weekend, I did not fly to portland
very accessible to freeway and public transportation

Room Tip: perhaps choose away from the airport
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal S, Manager at Aloft Portland Airport at Cascade Station, responded to this review, June 15, 2013
Thanks so much for the review, Joe! We hope you we see you again soon!

Crystal Sincoff
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlsbad, CA
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 13, 2013

We stayed at this hotel for two nights while visiting our daughter in Portland. We were on a road trip but wanted an economical and convenient location. This hotel fit the bill! We loved the modern and fun environment that is created from the time you walk into the lobby. There are several cozy sitting areas, a bar, and a pool table all in the main lobby area. The staff was very friendly and helpful.

Our room had a nice modern feel to it that you don't normally get in an affordable hotel. It was laid out beautifully for its size and had two good sized windows that overlooked the parking lot and some lush green fields. We enjoyed using the pool and also borrowed some bicycles and went for a ride. Definitely a plus for our family!

The reason I didn't give this hotel a perfect score is because of a couple of things. First they don't offer a complimentary breakfast and instead have a selection of foods you can purchase at a pretty steep price. Even though there are eating places close by, including a Starbucks, we didn't enjoy having to leave the hotel and find something to eat in the morning. Another thing we didn't like was the fact there wasn't a spa to relax in. These are both minor things, but they are things that make our stay more enjoyable.

Overall we had a great stay at this hotel!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal S, Manager at Aloft Portland Airport at Cascade Station, responded to this review, June 15, 2013
Thank you so much for review! We are so glad you enjoyed your stay while you visited your daughter...:)

A lot of families like that they can check out our complimentary bicycles and I am glad you got to take advantage of that.

We're sorry we don't have a spa...but hope you got to enjoy our pool. Just so you know in the future our sister property does have a hot tub and our shuttle can take you over so you can use theirs. You just need to show their front desk your room key.

Thanks again for your thoughtful review!

Hope to have you back with us soon!

Crystal Sincoff
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 12, 2013

I stayed here for a few days when I first moved to Portland, and loved it! The hotel is super stylish with nice lighting and atmosphere. The rooms are spacious, have all the amenities that you would need, and the bed is very comfortable. If you are needing to say near the airport, this hotel is perfect for you.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal S, Manager at Aloft Portland Airport at Cascade Station, responded to this review, June 8, 2013
We are so glad you chose us as your place to stay during your move. Our hip modern vibe is a lot of fun, isn't it? We hope you got a chance to hear some of our live music on Friday or Saturday night!

Thanks so much for your review! We hope you stay with us again soon!

Crystal Sincoff
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Castro Valley, California
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 9, 2013

You can fly into PDX, take their shuttle to the hotel or use the red line (get the 7 day pass if you're staying that long--I got it but I was only staying 5 days so I ended up giving it to one of the desk team members to use the rest of the days).

Nice pool house. Cool architectural style. Not an enormous pool, but it's big enough and indoor. Right across the street is a BBQ place and down the street a Jersey Mike's sandwich shop and a build your own burger place. Then just hop on the red line and in 40 minutes you're in the city. You don't have to transfer and the ride is pretty scenic. Portland public transportation is amazing and starting around 4pm everywhere you go there's a happy hour!

The entire desk team was great including Kayla and Gerard. They'll give you a lot of great tips on things to do. I do wish the website explained the public transportation situation a little better since it is so easy to grab the train or the hotel's shuttle.

Work out room was great (and was empty the two days I went!). No free breakfast but free coffee downstairs till 10am and of course coffee and tea in your room. I did hear the planes but with the way the hotel is built the planes sound far away (except for some of the military jets that fly in, but that's seldom).

There are nods to Portlandia in the lobby and the adjacent bar has a little indoor/outdoor fireplace. It definitely has a W feel on a smaller scale. They have a pool table and a computer station that's always open for use for free.

The views from the hotel are nice. There's an open green field on one side, a building with an IHOP on the bottom floor on another, the outlet mall on the other, and the little red line train station on the other. All sides show the beautiful Portland hills that surround the area.

I am definitely staying here again and am looking forward to it! I seldom say that about hotels I've stayed at, so that's really saying something!

Room Tip: If you are an SPG member ask to not have the cleaning service clean room and they'll give you ex...
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Green Features: I was blown away. I've never stayed at a place that rewards you for forgoing the room cleaners so that they conserve resources.
  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal S, Manager at Aloft Portland Airport at Cascade Station, responded to this review, June 15, 2013
Thank you so much for your review Michael. It was so thoughtful and Gerard and Kayla appreciated the shout outs.

We love Portlandia! Did you know that two episodes of Portlandia were filmed at our hotel?

We can't wait to have you stay with us again!

Thanks again!

Crystal Sincoff
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
So. Cal
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 7, 2013

Spacious rooms that are kept up well and clean. Not a big fan of the shower. It's a great shower only inconvenient for shaving legs (need a shelf for the ladies) I'm not a gymnast anymore. The front desk staff are very helpful and patient. They usually have live music in the evenings which is nice. Pool always looks great, just haven't tried it yet.
The location is great. You are right across the street from many stores and places to eat, the rail is just behind the hotel for easy transportation (teenage son used this quite a bit to visit friends in Portland). Airport shuttle has always been on schedule and the drivers friendly as ever.
It's obviously a pet friendly hotel, only noticed this because as soon as the first set of doors open there are water bowls lined up on the left.
This hotel is pretty much at the airport (seemingly on the landing pattern for Alaska Air). Not a big deal. Have never heard a plane once inside the hotel.
We prefer this hotel when at PDX.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal S, Manager at Aloft Portland Airport at Cascade Station, responded to this review, June 15, 2013
Hello Laura! Thanks so much for staying with us! We love our location too and it looks like you and your son were able to take advantage of that. Maybe next time you will get a chance to take a dip in the pool!

Thanks for your review and we hope to have you back again soon!

Crystal Sincoff
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
McMinnville, Oregon
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 7, 2013

Much better this time around. We had some issues on our last stay but they have definitely redeemed themselves. From the moment we were greeted when we checked in until we boarded our shuttle for our flight, the service and amenities are exactly what we have come to expect. This is the reason we choose Aloft at the Portland Airport!

Room Tip: If you are flying out of the Portland Airport, definitely book the park and fly package - it is the...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crystal S, Manager at Aloft Portland Airport at Cascade Station, responded to this review, June 8, 2013
We are so happy you got to take advantage of our Park & Jet package! It really is a great deal if you need to leave your car while you are traveling. Thanks so much for your review and we look forward to having you with us again soon!

Crystal Sincoff
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aloft Portland Airport at Cascade Station

Address: 9920 NE Cascades Parkway, Portland, OR 97220
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Green Hotel in Portland
#34 Business Hotel in Portland
#40 Family Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Aloft Portland Airport at Cascade Station 3*
Number of rooms: 136
Official Description (provided by the hotel):
For the traveler open to possibilities, Aloft Portland Airport at Cascade Station is a fresh, fun, forward-thinking alternative. We're minutes from Portland International Airport, with easy light rail access to downtown's urban energy-plus the great outdoors at our doorstep! ... more   less 
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Also Known As:
Aloft Portland Airport At Cascade Station Hotel Portland
Aloft Cascade Station

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