My girlfriend and I booked a stay this weekend at The Nines for our anniversary. We booked on points, and after we had booked she saw photos of the continental breakfast buffet on the club level, and had to have it. So I called the front desk and asked if it was possible to pay to upgrade to the Club Level. The agent said it was no problem, but as I had literally just booked through another site it might take a day or so for my reservation to show up. He helpfully offered to keep an eye out for my reservation, and when it showed up he would put a note on my file with the upgrade. All i needed to do was call back in a day or two.
I called back 2 days later, only to find that there were no notes on my file. I explained what I was looking to do, and what the previous agent had said. Three times on hold later, I was finally told there were no upgraded rooms available on the middle day of our 3 day stay. So unfortunately "there is nothing I can do".But they would send a bottle of champagne up. As much as we appreciated the gesture, neither of us really likes champagne all that much. I then asked if it would be possible that we keep our current room, pay for the upgrade, and use the Club Level Amenities which I thought was a reasonable request given that the original agent had told us that it "wouldn't be a problem"? The manager now on the phone said "No, those are only for on floor guests or Platinum Members..."
It really just as though they felt I was asking for something unreasonable, and the whole process has definitely left a bad taste in our mouth leading into our anniversary weekend trip.
- Official Description (provided by the hotel):
- A downtown luxury hotel, The Nines, Portland hotel offers a boutique experience in the Pacific Northwest. Located next to Pioneer Square, we're the perfect starting point for your explorations. ... more less
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- Also Known As:
- The Nines, Portland Hotel Portland
- The Nines Hotel Portland