Overall, I have to say that this is a fabulous hotel. I have read some of he recent reviews posted here and while I agree with some of the criticisms, I must say that The Nines is a fantastic hotel. I stayed on the 9th floor overlooking the atrium. I found that room quite comfortable once I turned down the temperature. The room was beautiully and tastefully decorated in a turquoise and brown theme. As others have said, the storage space is fine in the closet but the safe interferes slightly with the clothes hanging in the closet. The bed is super comfortable; like the heavenly bed found in the Westin, also in the Starwood family. The bathroom is great with a few comments: it's also beautifully done. A few minor things as others have said: the cheapy toilet paper seems strangely out of place in a classy joint like this. And, the lack of towel rack means you have to put your towel on the toilet seat when you take a shower or traipse across the floor to get a towel from under the counter when you're out of the shower. Oy vay. These are first-world problems, as they say. Overall I found the room quiet but the drapes do not do a great job of blocking the light from the atrium. A minor inconvenience but it's something they should address eventually. Definitely would recommend The Nines. I can't imagine people really being dissappointed here.