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“Showing Signs of Wear” 3 of 5 stars
Review of Clarion Hotel Portland Airport

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Clarion Hotel Portland Airport
2.5 of 5 Hotel   |   11518 NE Glenn Widing Drive, Portland, OR 97220   |  
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Choice Privileges Points
Ranked #40 of 133 Hotels in Portland
Washington, DC
Top Contributor
304 reviews 304 reviews
135 hotel reviews
Reviews in 127 cities Reviews in 127 cities
2,363 helpful votes 2,363 helpful votes
“Showing Signs of Wear”
3 of 5 stars Reviewed September 1, 2013

This was a free stay using Choice Privileges points, so I won't complain, but I will make some observations on my one night stay. First, Jeff at the front desk is one of the best I've seen in terms of keeping things running smoothly, singlehandedly. After he checked me in, a tour bus full pulled up and within 30 minutes the lobby was clear of people and luggage-and he was working the desk by himself! Other than that, I don't have any other pleasantries to offer.

The carpets are badly stained, the sink in the bathroom is entirely too small and the furnishings look cheap and probably are. I will say, however, that the bed was very comfy and the Internet was fast and free. Unfortunately, I had an early flight, so didn't stay for breakfast, but I hear its decent. However, due to the plethora of hotels in the vicinity, I'd probably choose the Courtyard or Staybridge Suites if I were returning to the area and wanted to be near the airport.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionPDXManagement, General Manager at Clarion Hotel Portland Airport, responded to this review, September 17, 2013
romadaro

I am glad to hear that you enjoyed your interaction with Jeff and our bed. Jeff is an asset here at the Clarion. I am sorry that you won't be staying with us on your next trip to the area.

Don Gibson
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431 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Newark, Delaware
Top Contributor
169 reviews 169 reviews
65 hotel reviews
Reviews in 97 cities Reviews in 97 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed August 30, 2013

We came down to Portland for the day and decided to stay close to the airport as it was most convienent for us. Staff was helpful and pleasant. Our room was very large and beds were comforable and we did get a good night sleep. We did have a view of the pond behind the hotel, but it really needs some work around it to be a great view. We did our laundry while there and that was convienent, but $2 for a dry was too much. They tack on a few minor fees for "media acess assessment" ($1.50) and tourism levy ($2.25). The only issue I saw was that they hallway capets were a stained and needed to be cleaned or replaced. Breakfast was very good and a nice way to fill up for our exploring around Portand. I think this was a good choice for the money.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionPDXManagement, General Manager at Clarion Hotel Portland Airport, responded to this review, October 2, 2013
Werbrichfamily

Thank you for taking the time to share your experiences with us. The media access assessment was recently added to lessen the cost of watching individual movies. Guests now have access to dozens of movies for a minimal charge. The tourism levy is a fairly new tax imposed by the city of Portland. Glad to hear that you enjoyed the breakfast. Thank you for staying with us. We look forward to your next visit with us.

Thank you,
Don Gibson
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Beaver Dam, Wisconsin
Top Contributor
96 reviews 96 reviews
28 hotel reviews
Reviews in 49 cities Reviews in 49 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed August 22, 2013

My stay at the Clarion in Portland, Oregon provided for a good night's rest prior to my air travel to Phoenix. The room was clean and well apportioned and the bed was very comfortable. The staff of the hotel was friendly, courteous and did their best to be accommodating. The shuttle to the airport was comfortable and prompt. I would definitely stay here again.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionPDXManagement, General Manager at Clarion Hotel Portland Airport, responded to this review, September 17, 2013
Bruce M

Thank you for your review. We do our best to take care of our guests, and look forward to your next visit here to the Clarion.

Thank you,
Don GIbson
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Knoxville, Tennessee
Top Contributor
109 reviews 109 reviews
22 hotel reviews
Reviews in 36 cities Reviews in 36 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 13, 2013

We always stay here before we fly out of Portland and often the first night when we get in Portland. My husband had project he was working near the airport and always stayed here. The staff is always friendly and the room is always very clean. This time they had home made brownies in the lobby. I was impressed that there real dishes for breakfast and several hot items. The only thing we don't like is the small sink area. There is no place to put anything.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionPDXManagement, General Manager at Clarion Hotel Portland Airport, responded to this review, September 17, 2013
Charlotte T

I think our park and fly package is an excellent deal. There are a number of guests that stay here when going out of town. We look forward to having you back again.

Thank you,
Don Gibson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 12, 2013

We stayed here while touring Portland and didn't go through the airport. The hotel and rooms were clean and the staff checking us in and out were very friendly and knew their jobs well. I didn't realize breakfast was included in the deal so that was a nice surprise. It's the usual complimentary breakfast and the staff had the food continuously stocked. Recommend it, especially if you get a good deal through one of the third-party sites.

Room Tip: Hotel advertises view of the river, but you will want to stay high up to take advantage of the view...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionPDXManagement, General Manager at Clarion Hotel Portland Airport, responded to this review, September 17, 2013
The_Simple_Guy,

We thank you for taking the time to share your expreience with us, and look forward to your next visit.

Thank you,
Don Gibson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
49 reviews 49 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 10, 2013

Comfortable beds and pillows, great variety for breakfast, nice pool and workout room. Safe area for running and good selection of restaurants close by. Friendly people and fun managers reception Tuesday night. Thank you!

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionPDXManagement, General Manager at Clarion Hotel Portland Airport, responded to this review, September 3, 2013
skinzer1
Glad to hear that you made it out on a Tuesday night. John English puts on a good show. We hope to see you again for your next visit.

Don Gibson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Studio City, California, United States
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 5, 2013

This IS a Clarion, so you are going to get much what you would expect from a hotel in this chain - clean rooms, good service, basic hotel amenities such as a pool, jacuzzi & workout room - a basic large-chain hotel along the lines of a Radisson (in that category). What is different about this Clarion is it sits directly on May's Lake, a natural little lake which feeds into the Columbia River (it is from an underground spring) - and so every room has a view of this lake, and in our case, being on the 4th floor, a VERY nice view of it. And though it's near the airport, being Portland, you are also surrounded by a lot of green and trees, so it doesn't seem so much like the light-industrial area it is (being near the airport). It feels more upscale.

Also, the room we were in, 422, was large for the price. Not only a king-sized Temperpedic bed, but a small sitting room area with sofa, coffee table, large desk, and small kitchenette area complete with Fridge, Microwave, & coffee pot. The bathroom was pretty standard for a hotel chain such as this, as was the closet, though it was nice to have that little entrance-way where we could also put an extra suitcase (just had to request an extra suitcase stand for it, but they delivered it promptly). And the bathroom fixtures were all obviously recently updated and very nice with wood and granite, and extra shelving below to put your things (something many hotels do not have). The towels and such were also pretty standard for a hotel, so if you want soft luxury for that bring your own (the main reason I didn't give it a 5 star). However, it was all extremely CLEAN, which I liked. And as with the bathroom, the furniture and decorations look as though they've been recently renovated in a rather classy but modern style, making it nicer than other hotels in the same price range. The hallways still are a bit dated, perhaps they are still in the process of updating those, but the rooms themselves were extremely nice, as was the main lobby area where you get your breakfast.

The staff was very pleasant and very helpful - even giving directions to the cab driver from downtown Portland for us one night (guess the cabby was new, since our friends had no problems finding the hotel at all, it is very easily located). When we first checked in, there was a nicer room than the one we'd reserved available (with a better view of the lake and better bed, the Temperpedic), so they upgraded us automatically at no extra charge. They gave us advice about the best places around town to eat and drink, and activities to do, always answering our questions with a smile, even when they were busy.

Oh yes, location - though it is close to the airport, with the windows closed we couldn't hear the planes at all, and in fact never heard our neighbors around us, though we knew there were people next door to us. The only thing I ever heard was the fan in their bathroom when I was in ours, and that was very faint. So as far as quiet is concerned, this hotel is definitely the place to stay. Also, with the blackout shades provided, it is nice and dark, so no issues with sleeping. Especially with that incredibly comfortable temperpedic mattress on the king-sized bed!

Also, they have a free shuttle service to and from the airport, and they will also drop you at the airport train depot instead if you want, so you don't necessarily have to rent a car to get around Portland (the trains there are a great way to get around, and you don't have to deal with parking). It is only 10 minutes from the airport, about 20 minutes from downtown Portland, and 15 minutes from downtown Vancouver, Wa. across the bridge (depending on traffic), so it is very conveniently located for getting around.

The pool and jacuzzi, though older, are kept clean, and again are looking out onto May's Lake, so you can sit by the pool and look out onto the water of the lake as well. They have both a covered area to sit inside, as well as an outside lounge area, so you can choose depending on the weather.

The breakfast is a pretty standard business-person style continental - eggs, bacon, a waffle maker, muffins, fruit, yogurt, that type of thing. It may not be fancy, but it was good and a nice touch to have it included. Saved us having to go out to eat in the mornings. The coffee was very good, even the kind they had in the room, which surprised me as I usually don't like it.

And finally, if you are renting a car, the parking here is FREE, as is the WiFi (not all hotels in this area include these items free). A big bonus for us as we planned on renting a car for at least a couple of days, and absolutely had to have WiFi for our business. The room also included free HBO, Shotime and other cable stations as well as movies, though we were so busy we weren't able to take advantage of that feature. It had a flat-screen HDTV as well, which was nice.

Overall, if what you want is a nice hotel with a nice view at a nice price that is in an easy-access location to pretty much everything, you should take a look at the Clarion Portland Airport.

Room Tip: We had room 422, which had a very nice view of May's Lake, a very large and comfortable Temperpe...
See more room tips
  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ClarionPDXManagement, General Manager at Clarion Hotel Portland Airport, responded to this review, September 3, 2013
Jeanette D

Thank you for the complete and thurough review. I really appreciate the detail and time you put into writing about your stay here.

Don Gibson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Portland Airport

Address: 11518 NE Glenn Widing Drive, Portland, OR 97220
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Family Hotel in Portland
#40 Business Hotel in Portland
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Clarion Hotel Portland Airport 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Clarion Hotel Portland International Airport is a 101 room property where you will feel right at home. All of our rooms have lake views, we offer Tempur-pedic mattresses (ask for our Deluxe Rooms), a hot free breakfast and of course an airport shuttle. Perfect for a business traveler or a family getaway! ... more   less 
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Also Known As:
Clarion Portland
Portland Clarion

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