I stayed in the hotel for close to 2 weeks and had a good experience. The hotel was comfortable, albeit a bit old and the staff were friendly and helpful. I had the corner room on the top floor (the Starlight room) and was originally pretty thrilled that there were sloping windows with automatic blinds on them to let the sun in. Unfortunately, the room looked into a bank across the road on one side and another hotel on the other, so I usually kept the blinds down. The lobby was large and spacious with plenty of seating and I think that the hotel offers bicycles for those who would like to ride. The hotel is centrally located, a couple of blocks from Pioneer Square.
Pros: Nice bedding, large space, staff was always very friendly and helpful, always willing to answer my questions and to point me to someone who could help me. I also enjoyed that they had orange infused water in the lobby throughout the day and Starbucks coffee and tea in the mornings, which is great when you're in a rush. They also had wine tasting sessions in the evenings, which I unfortunately did not take advantage of. Wi-Fi was strong and free if you registered with your email. One major plus was that the hotel offered things like hair curling irons, stain removal wipes,TSA compliant bags, free of charge if you asked them for it.
Cons: The room was clean, except for when I unfurled a towel and found a hair in it. This happened twice. One of the lamps could not be switched off and I resorted to pulling the plug on it. The walls were thin (I could hear the woman in the next room on a video call with her young daughter) and there were times I jolted awake from the sound of the door shutting in the next room because it sounded like my own door closing. The air conditioning can be noisy and the elevators were slow and jerky. One disappointment was that there was no water provided in the rooms.
I still enjoyed my stay a lot despite the minor inconveniences. To note, pets are welcome in this hotel, which I liked, although people who are not dog friendly may be taken aback.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear PrisVivienne from Singapore, Singapore!
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What a gift to serve a guest for close to 2 weeks. Thank you for your thorough review of our hotel, the exceptional service, as well as our accomodations. I appreciate your acknowledgement and mention of our staff being friendly and helpful, that you had the corner room on the top floor (the Starlight room) and you loved the light and the sloping windows with automatic blinds on them to let the sun in. You had also highlighted that we do offer bicycles for those who would like to ride, complimentary. Again, thank you for noting the elements of your experience in such masterful detail! Two things that jumped out to me "staff was always very friendly and helpful, always willing to answer my questions and to point me to someone who could help me" and our recent investment in our guest connectivity: "Wi-Fi was strong and free if you registered with your email." We appreciate your choice to stay with us, the time it took to share with future travelers your experience and that we have been part of your Portland journey. All the best, Sandy Burkett, GM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.