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“Awesome place to stay in Portland!” 5 of 5 stars
Review of Hotel Vintage Plaza - a Kimpton Hotel

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Hotel Vintage Plaza - a Kimpton Hotel
4.0 of 5 Hotel   |   422 SW Broadway, Portland, OR 97205 (Downtown)   |  
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Ranked #10 of 132 hotels in Portland
GreenLeadersSilver level
Seattle, Washington
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Awesome place to stay in Portland!”
5 of 5 stars Reviewed May 3, 2013

Fantastic location, comfy, clean cute room and the best part is the wonderful people who run the hotel. Every time I turned around I felt like someone was going out of their way to make our stay more comfortable. Looking forward to visiting again. Oh! And you get a super cuddly stuffed puppy on your bed - we need two next time because my husband and I both want one! :)

Room Tip: Be sure and sign up for the Kimpton rewards program - you get free internet!!
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Hotel Vintage Plaza - a Kimpton Hotel, responded to this review, May 6, 2013
Dear Talefaio;
Your feedback started my Monday off with gratitude! I appreciate the feedback about our team here at the Vintage Plaza about the wonderful team we have. They truly enjoy serving great people and ensuring a fabulous hotel experience while in Portland. Thanks for noting our location too. We look forward to having you back, soon! Until then, enjoy the journey.
All the best, Sandy Burkett, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
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English first
Los Angeles
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 30, 2013

The hotel is ok, good restaurant, but I find the for-sale junk that kimpton stuffs it rooms with annoying. If you have kids, I'd imagine the cute animal on the bed becomes a hard sell, because there's no way to avoid it. Everywhere you turn, there's stuff for sale (not just the regular mini-bar contents).
The upgraded king-size bed room on the 8th flow is weird, large, quite empty and without windows except for some roof windows which you don't see directly.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Hotel Vintage Plaza - a Kimpton Hotel, responded to this review, May 1, 2013
Dear HTK 13;
I appreciate your feedback on enjoying our service, restaurant and your thoughts about your entire guest experience. Kimpton embraces the entire guest experience. Whether you are traveling for business or pleasure, our goal is to surprise and delight you. We embrace the whimsical animal print robes, zebra socks to keep your feet warm and comfy and yes even something to take home to the kids. I realize that is not for everyone and I appreciate your perspective.

We do have many different room types, of which you appear to have been in an interior room, which is indeed large, having sunlight but no window view. Thank you so much for sharing your travel experience with others. We truly hope to see you return and I am always available to connect with personally to ensure you have the best experience possible with us.
All the best, Sandy Burkett, GM
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Seattle, Washington, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 28, 2013

I've stayed here a number of times and it's fine for a solo traveler. The silly stuffed animal on the bed and the animal print bathrobes don't do much for me, the rooms are cramped, and the furniture all seems to have been ordered from the standard "boutique hotel" catalog. There was no hair dryer in the room and the bed was a bit lumpy, but overall, not a bad place to stay.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Hotel Vintage Plaza - a Kimpton Hotel, responded to this review, May 1, 2013
Dear Mark U;
Thank you for taking the time to review the hotel. It is pleasing to see that you are a return guest. You had mentioned a few things that were interesting... our decor, somehow seems a bit boutique - generic, which after responding to serveral reviews, this am tickled me a bit, we have 17 different room types here (more than most hotels) including our Garden Spa rooms on the roof, starlight rooms (neither of which you were in on this last visit- based on your review) and yes the remainder of our decor is "boutique standard " in comparison. I hope that you called down when you discovered that there was no hair dryer in the room, so that we could take care of the issue for you and the following traveler. I am always available and would love to meet on your next stay in Portland. Thank you again for your overview. Sandy Burkett, GM
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Arlington, Virginia, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 16, 2013

I have stayed numerous times at the Vintage Plaza in Portland. It is really a great property. The Pazzo restaurant is great and they also have a bakery that is fantastic for a quick morning breakfast if you don't have time for a full breakfast.

They also do a wine happy hour in the lobby that is really nice and well attended.

The rooms are great. Very up to date with a very comfortable bed. Everything is just "really nice". Also, the staff is very friendly and responsive.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Hotel Vintage Plaza - a Kimpton Hotel, responded to this review, April 26, 2013
Dear Frequent Traveler at the Vintage Plaza Portland:
I have been spending my time on a flight from San Diego to Seattle responding to our online reviews. Yours made me smile. As a hotelier for 25 years, nothing brings us greater joy than being a road warriors favorite place and friend. We love having the opportunity to get to know you, your expectations, needs and wants... even at a small hotel like ours serves over 100,000 guests annually. When you return, for our staff, we see our friend is returning.

Thank you for your support on this site, letting other travelers see our hotel and the exceptional friendly service that our team provides thru your eyes. We certainly enjoy serving you. We look forward to welcoming you back again soon.
Happy trails! Sandy Burkett, GM
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Colma, California, United States
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 14, 2013

Had a fabulous stay at this hotel! Check-in was quick and easy. Our room was small, but looked like it had been recently updated. Comfy bed. Crisp sheets. Great workspace. When I got up in the morning and was frantically getting ready for a meeting across town, I discovered that the room's hairdryer didn't work. The front desk had a new one sent up in no time. At every turn, the staff went out of their way to ensure that I was having a good stay. We checked in too late to enjoy the free wine happy hour, but were given coupons for free wine at the adjoining restaurant. And then there was a coffee/tea set up in the lobby in the morning. All in all, I'd be happy to stay here again.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Hotel Vintage Plaza - a Kimpton Hotel, responded to this review, April 26, 2013
Dear "Great Stay and Fantastic Staff" at the Vintage Plaza in Portland:

I agree! I saw that you were here for business. Thank you you made my day! Our team strives to ensure that you have a fabulous stay at this hotel! I noticed that you especiallly noted that you "Loved that Check-in was quick and easy and "Comfy bed, with Crisp sheets". Nothing like crisp sheets!

I was especially pleased to see that the front desk was responsive at every turn and the staff went out of their way to ensure that you were having a good stay.Don't you love the coupons for free wine at Pazzo? We look forward to your next visit to Portland and thank you so much for letting us know you had an exceptional stay. Here's to continued happy trails!
All the best, Sandy Burkett, GM
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Milwaukee, Wisconsin
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 13, 2013

I'm surprised to see some of the recent reviews--we had a wonderful experience staying at this hotel. We were on our honeymoon, so we splurged for one of the rooftop rooms with its own hot tub. It was wonderful! Comfortable bed, stylish decor and furniture, everything was clean and the bathroom was nice. Our room was really big. The rooftop area wasn't big exactly, but a private rooftop and hot tub is already an embarrassment of riches. Staff met all of our needs and did some nice little "extras." They comped us a bottle of champagne and left a welcoming note celebrating our honeymoon. They had good restaurant recommendations and were helpful with directions as we were finding our way. We went to the wine reception each night and found the people we met there approachable and fun. Couldn't have asked for a nicer stay!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Hotel Vintage Plaza - a Kimpton Hotel, responded to this review, April 26, 2013
Dear honeymooners:
Our Garden Spa Rooms are a "splurge" and a 'splash'! I am so pleased that your entire experience was exceptional, from our genuine friendly service to the exceptional staff at Pazzo, We really do care and aim to please. We take the approach "smile and the world will smile with you" Newly married and an exceptional experience brings joy to our team! We love it when we wow our guests. Congratulations and don't forget to spend your anniversary with us next year! We look forward to welcoming you back!
All the best, Sandy
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South Lake Tahoe, California
Top Contributor
156 reviews 156 reviews
25 hotel reviews
Reviews in 44 cities Reviews in 44 cities
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed April 11, 2013

This is a beautiful building in dire need of cleaning and maintenance The Vintage has an excellent (if overworked) staff and a fantastic location. But it's dirty and needs to put some money into replacing worn and damaged fixtures.

The toilet in our first room (a Deluxe King) was disgustingly dirty in a way that only happens when the job isn't done properly for a very long time, and when there is no manager supervising quality control. (check out the pictures)

We upgraded to a Starlight and loved the view, but were less than thrilled with the thick dust on the window ledges that go all the way around the room, the dirty windows, and the less-than-fresh couch.

Check the pictures I've posted and it's clear that no money is being spent on upkeep, much less updating. There's a huge burn mark on the wall where the wobbly swinging light fixture melted the vinyl star decoration. The lamp on the desk is bent, and wobbly as well. The retractable shades for the windows are frayed, brittle and cracking. The bed linens are starting to get limp. The white surfaces in the room needed a fresh coat of paint.

One other note: The walls are extremely thin in the King Deluxe room and we could hear our neighbors quite easily.

I wanted to like this hotel so much, but was disappointed in many ways. If they want to be a boutique hotel they need to sink some money into the place. Otherwise, drop the prices and the pretension. Good service and a charming building only go so far.

Room Tip: The top floor has excellent views, but has no king sized beds.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandyGM2013, General Manager at Hotel Vintage Plaza - a Kimpton Hotel, responded to this review, April 26, 2013
Dear traveler;
I appreciate your feedback on multiple sites. It appears that we did our best to make your stay a positive experience by changing rooms and providing an upgrade. It sounds like you made the effort to enjoy your stay, that our housekeeping department was disheartened about not meeting your expectations. We do take your feedback to heart and we have a real focus on the delivery of exceptional cleanliness and friendliness. Again, we hope to see you come back and that we are able to provide you with a different experience. All the best, Sandy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Vintage Plaza - a Kimpton Hotel

Address: 422 SW Broadway, Portland, OR 97205
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Spa Hotel in Portland
#5 Family Hotel in Portland
#7 Luxury Hotel in Portland
#9 Green Hotel in Portland
#10 Business Hotel in Portland
#13 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Vintage Plaza - a Kimpton Hotel 4*
Official Description (provided by the hotel):
The Hotel Vintage Plaza was named one of the “World’s Best Hotels” by Travel + Leisure magazine, and Condé Nast Traveler includes the Hotel Vintage Plaza on its prestigious Gold List – the only Portland hotel to make both lists. In 2009, the hotel completed a multi-million dollar makeover. This gracious boutique hotel, adjacent to the convivial Pazzo Ristorante, is located in downtown Portland’s cultural hub, near Pioneer Square and the hip and happening Pearl District. ... more   less 
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Also Known As:
Hotel Vintage Plaza Kimpton

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