I booked this hotel because of the location close to downtown, and ability to sleep family of four in the suite room. In general, stay was satisfactory, and hotel is reasonably well run and decent, but not great condition. But there were many annoying let-downs that would cause me to select another hotel next time I am in Portland. First, I booked directly through the Embassy Suites reservations desk. I told the agent that the Internet was offering parking at $10 per night, instead of the standard $25 per night, and asked her if it would be possible for me to get the Internet special on parking if I booked directly, rather than over the Internet. She said she could not get that confirmed on my reservation, but that she would put a note in the file that I was supposed to get the favored parking rate. When I got to the hotel I told the clerk at the registration desk that I was supposed to get the favored rate, and she told me it was not in her computer file, so I could not receive the rate. I explained that I had been promised this by the ES reservations agent. She told me firmly that she could not allow me to have the rate, and did not attempt to check with anyone regarding the issue, which left me feeling I had been ripped off, and she did not care whether I got what I was promised or not. I ended up parking across the street in the lot next to Enterprise rent a car for $13 per day, $3.50 per day on weekends.
The room was OK, but disappointing. It looked tired, and the mattress on the sofa-bed was dirty. I reported this when I checked out. The bathroom was fairly large, but had no towel racks except in the tub. The breakfast, as is typical at ES, offered a good selection, but the food appeared to be highly processed - my daughter commented that she "could taste the packaging the food came in". The breakfast room had high ceilings painted dark blue, and the feel of the room was dark and in need of an update and renovation.
Everything comes at a price -- parking, Internet access, early check in, later check out. Given the experience with the parking charge, I thought I was being nickeled and dimed.
On the bright side, the hotel is a short walk from the Saturday market, which was great, and about a fifteen minute walk from the Pearl District, which had many great shops and restaurants. It is also only a few minutes walk from the Chinese gardens. As noted in some other reviews, the hotel is very close to the Voodoo donut shop, but the lines were so long every time we passed by, we could not wait to sample the donuts.
- Also Known As:
- Embassy Suites Portland - Downtown Hotel Portland
- Embassy Suites Portland - Downtown Hotel
- Embassy Suites Portland
- Portland Embassy Suites
- Official Description (provided by the hotel):
- Located in the heart of downtown Portland, the Historic Embassy Suites Portland -Downtown features large two-room guest suites and a well-known foyer adorned in grandeur and architectural beauty. Built in 1912, the building combines it's original classic style and features along with modern comfort. The hotel is within walking distance of tax-free shopping, restaurants, nightlife, Portland’s revered Voo-Doo doughnuts and Powell’s books. The hotel also offers a luxurious Jacuzzi and Indoor pool for you to warm up to. ... more less
- Reservation Options:
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