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Courtyard by Marriott Portland Downtown/Convention Center
3.0 of 5 Hotel   |   435 NE Wasco St, Portland, OR 97232   |  
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Ranked #15 of 133 Hotels in Portland
GreenLeadersBronze level
Eugene, Oregon
1 review
“Thank you”
5 of 5 stars Reviewed October 9, 2013

For the last 3 years I have stayed 2 nights a week at the Hotel. The recognition and treatment from the staff has always been above expectation and that goes for the entire hotel staff I have interfaced with during that time. A few of you have come and gone in that time such as Laura and Brandon who are now at the Waterfront property and they need to be included. For Brie, Calla, Chris, and Martha I want to thank you very much for making me feel at home when I was in the hotel. You all bent over backwards for me and made not one thing ever an inconvenience. I wish you all the best and thank you.

Dan

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, October 16, 2013
Dear dcarthy00,

Thank you so much for your business over the past 3 years! It truly has been a pleasure having you as a guest of ours. I will congratulate Bree, Calla, Chris, and Martha for doing a fantastic job of making you feel at home. We do miss Brandon and Laura but I am happy to hear that they are doing well in the next chapter of their careers.

Warm regards,
Peter Kilbourne
General Manager
pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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536 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
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  • Any
English first
Halsey, Oregon
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 9, 2013

Stayed here for 3 days for a convention. Staff was great. Walking distance to restaurants, Starbucks, shopping, and rose garden arena. Very clean and fresh cookies every night. We come here with a group of girls every year and it is safe and fabulous.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, October 16, 2013
Dear KariBowers17,

Great review! I am happy to hear that my staff took great care of you and that our location worked out well for your needs. Come back and stay with us again sometime soon.

Warm regards,
Peter Kilbourne
General Manager
pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2013

I am finishing my 9th night here. During that time, I have never been treated so well. It started with Chris at the front desk who gave me an excellent room since I was going to be here so long. I did have 2 different mechanical issues in my room and the maintenance staff, Scott and Nick, had them corrected so quickly that I was not inconvenienced at all. The staff in the restaurant always sent me back to my room with a full pitcher of tea. They accomodated every request and the food was not expensive at all.

I really can't say enough. Every staff member was wonderful

Room Tip: Ask if a jacuzzi room is available. Awesome!!!
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, October 16, 2013
Dear kathyhurstdavis,

Thank you for sharing your experience with the TripAdvisor community. I am thrilled to hear that Chris, Nick and Scott took care of your needs and provided you with excellent service. I hope you return sometime soon.

Warm regards,
Peter Kilbourne
General Manager
pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed October 7, 2013

Wonderful staff. Easy walk to convention center .friendly. Accommodating , no porn offered in rooms! Banquet facilities. Spacious rooms. Beautiful cozy lobby. Fresh cookies and apples everyday. Comfy beds, pillows, room darkening shades, in room coffee, frig. Balcony, shuttle, Anticipated needs. Service excellence!

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, October 16, 2013
Dear Karen G,

Thank you for your review. I am happy to hear that my staff took great care of you during the Women of Faith conference. I hope to see you again next year.

Warm regards,
Peter Kilbourne
General Manager
pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 26, 2013

My fiance' and I recently stayed at this hotel for the first two nights of our trip to Oregon and the last two nights. We were originally going to re-book our last two nights in a hotel that would be more central to the city so that we could walk to restaurants, shopping, etc. I was on my own for a couple of days since my fiance' was working. I was so pampered the first two nights that we decided to come back to the same hotel for the last two! The staff at this Courtyard went out of their way to shuttle me around the city to wherever I wanted to go. The best part was that I didn't have to find my way back to a specific location. I just called the front desk, and they sent a shuttle (or a taxi at their expense) to pick me up! Kelly, Marcy, Mari, and Jeremy all helped to make my/our trip special! The bed was super comfortable, the lounge/restaurant very good, and great secure parking on-site, too!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, October 16, 2013
Dear KondaB,

Another great five star review! I am pleased to hear that Kelly, Marcy, Mari, and Jeremy took great care of you. Our shuttle service is very convenient and I am glad to hear that it worked out well for you. During your next visit you will find that we now have a brand new shuttle van!

Warm regards,
Peter Kilbourne
General Manager
pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, Colorado
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 23, 2013

This Marriott on Wasco has become my "go to" place when I visit Portland since it's near my family's homes.. My recent stay was an example of some of the best customer service I've ever experienced. I called to confirm my favorite side of the building over the parking area which is quiet, but there was a mix-up. Kelly at the front desk and the Manager on duty really made my day when they fixed the room situation, so it was near where I requested, as well as providing me little gifts that just lifted my spirits, making my two days there really homey and comfortable. The hotel also has a nice lounge, the restaurant's food is good, there is a daily happy hour, and the facilities were recently updated. Other hotels can learn from the customer service I received, it was first class.

Room Tip: I like the upper floor over the parking area which helps mitigate the noise from two very busy stree...
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  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, October 16, 2013
Dear CountryCousin108,

Thank you for your five star review! I am happy to hear that Kelly and my team delivered “Superb customer service”. I hope you return as a guest of ours sometime soon.

Warm regards,
Peter Kilbourne
General Manager
pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merlin, Oregon, United States
1 review
5 of 5 stars Reviewed September 23, 2013

I have stayed in Portland many times on business, and this is my first time at this hotel. This is the best staff I have ever experienced in my travels to Portland. I was able to bring my wife and son on this trip and the staff took such great care of my family, I had no worries while I was working. They really went out of their way to make this trip memorable... and they did. All of my return trips to Portland, I will be staying with the Courtyard at the Convention Center. A special thanks to all the staff that made this trip so wonderful... Kelly, Megan, Susan, Magnalena, Corena, Amber and Chris... You guys ROCK!

Room Tip: Would have liked to have upgraded to a mini suite but they were booked because of a convention. Wil...
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, October 16, 2013
Dear Jerry T,

I greatly appreciate that you took the time to share your experience with the TripAdvisor community. I am thrilled to hear that my staff was the best you have experienced in Portland, I couldn’t agree more! I will congratulate Kelly, Megan, Susan, Magdalena, Karuna, Amber and Chris on a job well done.

Warm regards,
Peter Kilbourne
General Manager
pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Portland Downtown/Convention Center

Address: 435 NE Wasco St, Portland, OR 97232
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Portland
#12 Business Hotel in Portland
#15 Green Hotel in Portland
#24 Romantic Hotel in Portland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Portland Downtown/Convention Center 3*
Number of rooms: 202
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Also Known As:
Courtyard By Marriott Portland Downtown/Lloyd Hotel Portland
Courtyard Portland Downtown
Portland Marriott
Portland Courtyard

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