We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“rough beginning, great stay” 4 of 5 stars
Review of Courtyard by Marriott Portland Downtown/Convention Center

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Courtyard by Marriott Portland Downtown/Convention Center to your Saves list
Courtyard by Marriott Portland Downtown/Convention Center
3.0 of 5 Hotel   |   435 NE Wasco St, Portland, OR 97232   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Earn Rewards Points
Ranked #17 of 133 Hotels in Portland
Certificate of Excellence 2014
GreenLeadersBronze level
Cleveland, Ohio
Top Contributor
61 reviews 61 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
23 helpful votes 23 helpful votes
“rough beginning, great stay”
4 of 5 stars Reviewed July 1, 2013

We arrived past midnight due to weather changing our flights, checked in to our rooms , no refrigerator, and I had called twice to make sure there would be one for medication to be kept cool, and was told twice all the rooms have refrigerators. OUrs did not, but one was promptly devlivered. In the morning we requested another room as we were above the garage door which opened and closed with regulatity and much noise. The ;management was very accomodating and moved us to the 5th floor. The room was also wider and very quiet. The extra space was welcome as was the solitude.
I cannot say enough about the people at the desk, or those that helped us into the cabs or shuttles. Everyone was 100% on all the time and the hotel was very full . The breakfast we ate was delicious and we liked ordering ala acarte. When the shuttle was busy, the manager called a cab for us and took care of the tab both ways. I cannot give thie staff enough praise. Always smiling and helpful. Thank you all for making our 4 nights and and 3 days in Portland terrific.

Room Tip: Stay on a higher floor 5 or 6 .
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Watchb4go.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, July 3, 2013
Dear leformi,
I am pleased to hear that you thoroughly enjoyed breakfast in the restaurant and the high level of service my staff is known for delivering. I am sorry to hear that there was confusion regarding the refrigerator in your room. During your stay we were installing refrigerators in every room. I can assure you that this will not be an issue during your next stay with us. I hope we see you soon.

Warm regards,
Peter Kilbourne
Pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

562 reviews from our community

Traveler rating
    289
    186
    66
    14
    7
See reviews for
115
110
34
194
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Fresno, California
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 27, 2013

Excellent place to stay. Everyone (front desk, staff in the hallway/using the elevator, wait staff) was so friendly and helpful the entire time. We had shuttle service to downtown Portland and when we called to get the shuttle back, they were busy. So, the hotel called us a cab and put it on their tab. The hotel was very clean. It was the third time staying at this hotel and I will choose it every time I visit. Convenient location, but tucked away so it's not so noisy.

Room Tip: The higher the room, the better. View of the courtyard = view of the city (from a distance, but nic...
See more room tips
  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, July 3, 2013
Dear Calitraveler36,
Thank you for your wonderful 5 star review! I am thrilled that you found my staff to be friendly and helpful. I appreciate your comments regarding cleanliness and our convenient shuttle service too. I am thrilled to hear that we have gained you as a loyal guest! I look forward to you returning soon.

Warm regards,
Peter Kilbourne
General Manager
Pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, Washington
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 27, 2013

A decent hotel. Easy off/on to freeway. Clean. You can walk to both Starbucks and the convention center from here! Easy access to Hwy. 99 as well. We found street parking nearby, which is rare in Portland.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, July 3, 2013
Dear Colettobros,
Thank you for your recent stay. I appreciate that you took the time to share your thoughts with the TripAdvisor community. It sounds like you had a wonderful stay and I would appreciate the opportunity to turn this 3 star stay into a future 5 star stay. I welcome your feedback.

Warm regards,
Peter Kilbourne
General Manager
Pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poulsbo, Washington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed June 16, 2013

I have stayed in many hotels across the country and this is the ONLY time that I have had such a wonderful experience with a hotel. Me and a friend were in town for a conference at Veteran's Memorial Stadium, so this was a perfect location. From the moment we walked in the door, we were treated like VIP's. Customer service was at its highest, from everyone, all the time, during our 3 day stay. When we got to our room, it had no fridge so I called the front desk asking for one, and in a matter of 10 minutes, one was delivered to our room. The breakfast buffet was wonderful with a chef available making omelets, and all of the wait staff went above and beyond. When I return to Portland this will always be my first choice of hotels. I am in a service business also (housecleaning), and details are crucial. Courtyard by Marriott did not miss a beat when it came to the details.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, June 24, 2013
Dear Sue K,

Thank you for your 5 star review! It sounds like my staff made quite the impression on you. I couldn’t be any more proud of my team and how good they are at making all of our guests feel like VIPs. I am happy to announce that as of June 21st, all of our rooms now have a refrigerator. I hope that we see you soon during your next trip to Portland.

Warm regards,

Peter Kilbourne
General Manager
pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 16, 2013

From our first greeting at the check-in counter, we were impressed with the high standard of customer service. We had booked on-line the day before and all was in order with our reservation. We were driving with our GPS, the hotel was easy to find and we were delighted to find that secure underground parking was available at no cost to guests. When we enquired about local restaurants, specifically citing a shell fish allergy and our desire to have mussels, the clerk called the restaurant to enquire for us! We were provided with directions and coupon booklet for the nearby shopping mall as well as information about Powell's bookstore. Every little detail was taken care of by the accommodating staff. When we reached our room, we appreciated the scrupulous cleanliness of the bathroom facilities and well stocked amenities. King size bed was dressed with immaculate white linen and attractive accents. A comfortable sofa bed and coffee table invited us to relax and look over the literature on attractions. Window blinds were of a roller design with minimal fussing about and no dust collectors! Ice buckets and real glasses accommodate travellers' thirst. Wall and door decor were tasteful, attractive and exceptionally clean. We enjoyed a delightful hot breakfast served by friendly wait staff in the morning. Our departure was with some regret as we had enjoyed the attentiveness of the staff so much. Overall, we were most impressed with the quiet, clean and warm charm of the Marriott and would recommend it highly to fellow travellers.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, June 24, 2013
Dear Jean Q,

What a great review! I am happy to hear that you found our service, cleanliness and breakfast to be incredible. Our breakfast team has been consistently performing in the top 2% of all Courtyards in the world and we are very proud of their accomplishments. Our housekeeping team will love hearing that you were impressed by the cleanliness. It sounds like you booked the Portland Perks package which includes parking, breakfast and a coupon book. This package is a great value. Please come back and stay with us sometime soon.

Warm regards,

Peter Kilbourne
General Manager
pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montpelier, Vermont
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 13, 2013

I normally don't linger at the hotel bars when I travel and prefer to get out to more local establishments, but the staff here, specifically Chris at the bar, made it an easy choice. The staff was knowledgable about local wines and beers and made it seem like I was at a local establishment. This isn't the normal courtyard, and I've staircase at many. It is also an easy walking distance to downtown.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, June 24, 2013
Dear Pete M,

Thank you for taking the time to share your experience with the TripAdvisor community. I am thrilled to hear that you had a great experience with the staff, especially Chis at the bar. I will congratulate him on a job well done. Thank you very much for staying with us.

Warm regards,

Peter Kilbourne
General Manager
pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgewater, NJ
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 10, 2013

Lobby area is quite nice and the staff is over the top friendly. The room was large and comfortable, except for the noisy a/c. However the bathroom, though clean, was dreary and needs renovation. Soaps, towels, paper cups were low end. Breakfast buffet was to standard, but no one at the omelette station and I saw the eggman hanging out in the kitchen peeking occasionally out to his station.
Overall, fine for a night or two of business travel

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter K, General Manager at Courtyard by Marriott Portland Downtown/Convention Center, responded to this review, July 3, 2013
Dear Jack G,
I am thrilled that you found my staff to "over the top friendly". I will pass your feedback regarding our omelette chef on to our Food and Beverage Manager. That level of service is far outside of normal for us. In fact, we have one of the highest rated breakfasts in the Courtyard chain of hotels. Our bath amenities are Paul Mitchell and our towels far exceed the standard Courtyard towel in both weight and size. Our paper cups are disposable and work great with our single cup in-room brewers. During your next stay, I would be happy to provide you with whatever amenities would make your stay more comfortable.

Warm regards,
Peter Kilbourne
General Manager
Pkilbourne@csmcorp.net
503-382-3144
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Courtyard by Marriott Portland Downtown/Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott Portland Downtown/Convention Center

Address: 435 NE Wasco St, Portland, OR 97232
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Portland
#15 Business Hotel in Portland
#16 Green Hotel in Portland
#32 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Portland Downtown/Convention Center 3*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Priceline, Hotels.com, Orbitz, Despegar.com, Marriott, TripOnline SA, Odigeo and Tingo so you can book your Courtyard by Marriott Portland Downtown/Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Portland Downtown/Lloyd Hotel Portland
Courtyard Portland Downtown
Portland Marriott
Portland Courtyard

Owners: What's your side of the story?

If you own or manage Courtyard by Marriott Portland Downtown/Convention Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.