I’ve never written or posted any kind of negative review of anything inn my life, but the service and the deceptive charges by this hotel were upsetting enough that I now find it necessary to do so. First, for anyone not familiar with Portland, this hotel is not located downtown. Not really even that close, unless you like riding buses or streetcars. It is across the river and at least a two mile walk if it were possible to walk across the busy bridge. Next, as the title here suggests, please be aware of the over-priced additional charges not included in your room cost. Parking is $18.00. This is a marginal inner-city area and not prime downtown real estate. There is no other need to charge so much for parking other than to pile on charges. Even worse, they ended up charging me $20.25 on my credit card statement. I mean who is really going to go to the trouble of disputing the additional $2.25? Just an easy way to skim more small profits from unsuspecting guests. Buffet breakfast is $13.00. Ever pay $13 for a buffet breakfast before? I never have and never will again. The food was edible but not much better than a $4 McDonald’s breakfast. There is also no mini-fridge or microwave to fix a light breakfast instead.
The room and hotel were a decent three star accommodation, but certainly not worthy the four and five star ratings many have posted here. (Five star ratings in particular should be reserved for truly exceptional resort or downtown properties.) Because of the very upsetting service, however, I have no choice but to give this hotel two stars. The dishonest or at least deceptive additional charges made me want to post a one star rating, yet Ido realize that some people won’t mind throwing away and extra 30 or 40 dollars for over-priced necessary “incidentals.”
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Jim K,
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Thank you for taking the time to share your experience with the Tripadvisor community. I am very sorry to hear that you were not satisfied with your stay. We certainly do not want our guests to feel as though we are not offering them a fantastic value.
There are a few things that I would like to clarify for you and anyone else that has read this review. We absolutely do not hide charges on a guest's bill. Parking at our hotel (as stated on our website) is $18 for self-parking or $21 for valet (we are valet only on the weekends). Our parking garage is under the hotel in a secure area. Our parking rate is comparable with the other hotels in our neighborhood and almost half of what comparable hotels charge on the west side of the river in Portland. The additional $2.25 that you mentioned was for the 3 local calls that you made using your room phone at $.75 each and had nothing to do with the parking charge.
I am sorry to hear that you do not feel that $13 is a fair price for our breakfast buffet. We are currently ranked in the top 2% of all Courtyard by Marriott hotels worldwide for overall value and satisfaction of our breakfast. We are very proud of this and our rankings show that we are meeting the needs of our guests on a very consistent basis.
We are in the process of installing refrigerators in every room and we have microwaves available upon request. I certainly hope that you will see the value in what we offer. If you choose to stay with us again, we will already have a refrigerator in your room and we can deliver a microwave upon your request.
Please feel free to reach out to me if I can be of further assistance.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.