We arrived at this hotel in the evening after a long day travelling from Seattle and visiting other sites on route. We had booked the hotel months in advance and had requested a rollaway bed on our booking (done via the Holiday Inn website). On getting to the room we discovered that there was no rollaway. I went back to Reception and was told that I had not asked for one. I then produced my printed copy of the reservation clearly showing the request for the rollaway and the receptionist then said that they don't always get all of the info from the IC Hotels Group and I should have phoned! Yeh right, like I'm supposed to know that and what's the point of having online booking if they expect you to call from the UK just to make sure that they got all the info from the booking! Eventually they found a full size rollaway that my son and I had to collect from Reception and then maneouvre into the lift and along the corridor to our room but no apology was forthcoming! We were due to return to this hotel a couple of days later and I made sure that they took note of the rollaway requirement. Other than that the hotel was okay, it is located close to a typical American commercial area with the huge car parks, chain restaurants and shops. It is a bit of a drive to downtown Portland but no big deal.

Good rate through their website ($73) for a king size room on the fourth floor #409. Plentiful safe parking. The key cards didn't work on the first try, came down had them re-programmed, and then 1 out of 2 worked, not a big deal. Pretty large room (see pics) with couch, fridge, microwave. Meticulously cleaned pool, spa and fitness area which we used. The pool man even came in while we were swimming and asked me to help him pick up a dime off the bottom of the pool which he was unable to vacuum up, talk about pride in your work! Nice and quiet area, couldn't hear noise from the neighbors which was pleasant (although it was sunday night so we may have just not had any people next to us). can't comment on breakfast since we slept in but next to the lobby there's a table with cookies/muffins, fruit available at all hours, plus a free newspaper stand. overall, the same price we paid for the best western inn at the meadows (also in portland) but significantly better service and quality for the money.

The Holiday Inn Express at Jantzen Beach may not be posh, or downtown Portland, but it serves very well as a hub location for Portland vicinity sightseeing. My wife and I went out during the day - Mt. St Helens, Mt. Hood, walking around Portland downtown, the Japanese Gardens, etc. There was no need to have an expensive downtown hotel to pamper us. We like the clean, spacious, well maintained basics of a family hotel and especially one that has a continental breakfast room like this one. Very convenient. Free newspapers, free internet access in the lobby, helpful advice from staff.

Jantzen Beach is not really a beach, but an island. Near the hotel is a major shopping center with restaurants in the area as well. Though the hotel itself is internally quiet, there can be more noises all during the night. Probably more noticable to us, since we kept the window open. The more prominant noises were horns from the river - tug boats and other maritime craft. None visiable from the hotel though. These noises didn't bother us. They may bother people who want absolute quiet in their accomodations.

We accidentally left a keepsake shirt at the hotel at checkout. We called from home (out of state) and they searched, found it, and mailed it back. We paid postage. Fair enough.

It's about a 10 minute drive from the hotel to downtown Portland. It's about 15 minutes to and from the airport - the best route being on the Washington State side of the border.

This hotel serves the basic, non-frivilous needs of a traveler, so we'd recommend it for consideration by others.

We recently spent three nights at this location and would recommend it to travellers. It is conveniently located to the airport and downtown Portland. The staff is very friendly and helpful. The rooms with queen beds are very nicely arranged with a small seating area. The rooms with king beds are not quite as nicely arranged. The premises were clean and well cared for.