I checked in for two nights before continuing my trip on to Hawaii. I requested through Priceline a room with two beds. What I got was a room with one queen bed. I called the front desk, and they claimed they "double checked" my requirements from Priceline, and that I did not request a room with 2 beds, but as a "courtesy" they "upgraded" me to a room with two beds. Bathroom was very small, as mentioned in previous reviews, and also had trouble closing the door when sitting on the toilet. I may be strange, but I like the door closed when I'm using the bathroom. First night, I went to take a shower and was rewarded with no hot water. Since it was 1AM when I decided to shower, I didn't inform the front desk because I knew maintenance was not available until morning.
I did inform the front desk the next morning, and I was told that a call would be placed to maintenance. I was out of the room all day, but when I returned and asked if the shower was fixed and I was told that maintenance "didn't show up." So, 2 nights with no hot water. When I asked if I could be moved to another room with hot water, I was told no, and that I could "use the shower down in the sauna" if I wanted to take a shower. I only accepted this offer because I really wanted to clean up and because I hadn't had a shower for 2 days.
Breakfast- edible, but not great.
Customer service- Anthony did his best with what he had, and I'm sure he was tired of hearing me complaining about no hot water.
Don't let them fool you-- this place is not close to the MAX at all. You have to walk about half a mile to get there, and had I known that, I would have never stayed here.
I did learn my lesson though: Spend the extra money and stay at the Red Lion or the Crowne Plaza across the street. This place is terrible!
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- Also Known As:
- Shilo Inn Portland Rose Garden Hotel Portland
- Portland Shilo Inn