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“Clean, comfortable, convenient and courteous.” 5 of 5 stars
Review of Hotel Monaco Portland - A Kimpton Hotel

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Hotel Monaco Portland - A Kimpton Hotel
4.0 of 5 Hotel   |   506 SW Washington, Portland, OR 97204 (Downtown)   |  
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Ranked #2 of 133 Hotels in Portland
New York, New York
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
Reviews in 27 cities Reviews in 27 cities
56 helpful votes 56 helpful votes
“Clean, comfortable, convenient and courteous.”
5 of 5 stars Reviewed April 9, 2007

I have nothing but rave reviews for this hotel. I have stayed with Kimpton Hotels before (in San Francisco), but I would have to say the Hotel Monaco in Portland is my favorite so far. The decor was identical, quirky and festive ... certainly not for the designer-phobic. I found the front desk staff incredibly friendly and helpful (they allowed for a fellow traveler to take some toiletries free of charge from the mini-bar after her bag was lost). The rooms were well-kept and very comfortable. There is free WiFi in the rooms, and the NY Times is delivered every morning. I found the location agreeable ... the hotel is located in the perfect location to walk to Powell's famous bookstore, Chinatown, further downtown or to the river.

  • Liked — Location, Front Desk, Comfortable Room
  • Disliked — Nothing ... great stay!!
  • Stayed April 2007, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,193 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (492)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Northern CA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 26, 2007

Just got back from staying at the Hotel Monaco. Nice lobby area, great idea to offer the kids coloring books and crayons and Art the dog is a nice plus for the kids to pet and see. We got to our King Suite and saw a wonderful stuffed animal on the bed - 2 kids, one stiuffed toy already an issue. THinking it was a little gift, we noticed the price tag of 32.00! Onward to check things in the room out and there were socks in the closet that had a $12.00 tag on them and my husbnad joked "how much for the curtains"...Wine reception was nice but the receptionist said there would be juice and sodas for the kids and when we got there, all they offered for the kids was sprite and water. Goldfish in a bowl nice, but the kids had to put them in a napkin - couldn't they provide holders of some kind? Wine with no cheese and crackers??? Kind of strange if you ask me.
Rooms were quiet enough, fitness center was nice as well - business center woked for what I needed. 15 minutes and 5.95 adds up so I should have brought the laptop...
Red Star restaraunt was OVERPRICED and not so good for breakfast (bacon so salty I couldn't eat it (and they make it there!), pancakes were cold and they never once came to offer us more coffee but all the other tables were serviced) - save your money and hop into a Starbucks for a muffin or a delicious coffee cake.

  • Liked — Quiet hotel and cool decor
  • Disliked — restaraunt
  • Stayed March 2007, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gearhart, Oregon
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed March 20, 2007

Having stayed at many of Portlands best hotels (and all of Portland's 4-star properties) I can say that the Hotel Monaco (formerly 5th Avenue Suites) is the best of the best.

They've always had great rooms and service but they've just made the transformation to Hotel Monaco and the renovations that came along with the change area beautiful. The service (which was always great) even seems to have stepped up to some of the best I've ever received. Add to that a great central location in downtown Portland and a fantastic restaurant and bar in the hotel and I can find no fault with the hotel at all (and we're pretty critical generally).

The rates are quite fair for the exceptional experience that you'll no doubt get at the Hotel Monaco.

Stayed March 2007
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whiterock british columbia
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed March 12, 2007

A warning to all travellers who are looking forward to the serenity of the 5th Avenue Suites, now operating under the moniker of Hotel Monaco: prepare yourself to witness an interior design disaster in the making, and the concurrent destruction of the hotel's previously understated, sophisticated style. Upon entry, one immediately notices (is assaulted by) a lime-green mural behind the check-in desk, depicting a curious mixture of birdlife frolicking in a bamboo forest, a tapestry-like scene that would be best spray-painted on velvet. The entry lobby walls are now a vibrant lavender (not exactly a neighboring spoke to lime-green on the color wheel) and then, just when one's eyes are coming back into focus, the peripheral vision picks up another color intruder emanating from the large, once-inviting sitting room: raspberry sorbet. Venturing into the sitting room, as Alice into Wonderland, one is confronted by a style most aptly described as "neo-brothel": raspberry walls, pink floral chaises, high-backed leather chairs, and other incompatible styles. The design madness continues in the hallways, with hallucination-inducing geometric design carpets, tinged in pink. The inspiration for this debacle? According to a staff member, "The style attempts to capture a period in the 1800s when the English were fascinated with all things Chinese." Say what? The staff are noticably, apologetically uncomfortable in this once-welcoming space. A wedding party (who had obviously booked the sitting room prior to the makover) put on their best face; fellow travellers shook their colleective heads. And, the experience reaffirmed that raspberry sorbet is best left as one of the 31 flavors. All in all, very tacky Kimpton.

  • Liked — location; friendly staff
  • Disliked — the destruction of this once-beautiful, sophisticated hotel; the charge for a toothbrush ($4.00) and a bottle opener ($10.00), both of which are free at most hotels
  • Stayed March 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 27, 2007

Great hotel right in the middle of town. Everything within an easy walk. It is an old hotel, but fully updated. Not cheap, but a fair price.

Room was very large and comfortable. Staff was terrific.

The hotel's dog is Art. He is very friendly. Although we don't have one, we were glad to see that the hotel is dog friendly.

Portland is a very wet place and they have plenty of loaner umbrellas for the guests.

  • Stayed February 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, WA
Contributor
14 reviews 14 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 19, 2007

I travel quite a bit and am often unimpressed by lackluster service. Not so with the 5th Avenue Suites (in the process of changing to a Hotel Monaco, operated by Kimpton).

My family and I spent the weekend of Feb. 9-10, had a wonderful room (clearly already renovated) and enjoyed the best service I've ever experienced. The staff was friendly, knowledgeable, and prompt. Room service arrived quickly and was quite tasty.

The hotel decor was lovely.

I will definitely stay here whenever I come to Portland.

Stayed February 2007
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 12, 2007

I stayed in room 220 (156 dollars at AAA rate), which is a great corner room. This is an all-around great hotel, esp for a not-huge city like Portland. I would recommend it before the over-rated hotels in the city such as the Heathman, Bentson, and Governor, and then of course the run-of-the-mill Marriott and Hilton. To compare, all you have to do is visit one of the other hotels to appreciate how the Fifth Ave Suites excels in terms of consistently high service levels and room quality.

Note that the name of the hotel changes to the Monaco on Feb. 16 2007 (I think). This is good because the old name makes it sound comparable to the Embassy Suites, which of course it is not. The latter is a mainstream hotel chain and not that good when you really think about it.

Here are the hotel highlights as I see them:

1) Only two blocks from the central downtown area of Pioneer Square, which means it's not as noisy and swamped with tourists -- and thus a little more exclusive.

2) EXCELLENT room service. Fast and friendly. Great food.

3) VERY friendly and well-trained staff. They address you with quiet respect and refineness and not with contempt and coarseness like they do at the other hotels, esp. the big-name hotels like the Marriott and Hilton. These hotels are several notches down in quality but are priced similarly to the Fifth Ave. Suites. So why stay at one of these?

4) Overall service is consistently excellent rather than spotty. This should tell you something about the way the hotel trains and manages its staff, to say nothing of the way it considers its guests.

5) Free in-room WiFi service that's fast. A lot of other hotels make you pay for it.

A few points need addressing though:

1) They need to put a phone on the desk instead of making you stretch it across the room from the bedside table. I was in room 220 (excellent corner room by the way) and had to wrestle with the phone to get it to stretch over to the desk. And then there was all this twisted cord lying on the floor. Kind of a hassle. Other rooms might have had desk phones, but mine didn't.

2) Bedside and desk-lamp wattage is not sufficient for bedtime reading or work purposes. I really felt like running out and buying brighter lightbulbs. This would be really easy to fix.

3) Replace the TVs. Way too small (old-style tube TVs) and they are angled weird (at least in my room) so you really have to stretch to view it from the bed. I couldn't find the remote control in my room although I could have called for one.

4) Room service charges are extraordinary. I ordered coffee and a large OJ one morning and it was $23!!! A glass of wine was $14!!!

I would definitely stay at this hotel again.

  • Liked — Great service, great employees
  • Disliked — nothing really
  • Stayed February 2007, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Monaco Portland - A Kimpton Hotel

Address: 506 SW Washington, Portland, OR 97204
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Portland
#1 Family Hotel in Portland
#1 Romantic Hotel in Portland
#2 Luxury Hotel in Portland
#2 Business Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Monaco Portland - A Kimpton Hotel 4*
Number of rooms: 221
Official Description (provided by the hotel):
The 4-diamond Hotel Monaco Portland, a Kimpton Hotel, offers an ideal sanctuary in downtown Portland, Oregon. Centered in the city’s cultural hub, this luxury hotel was named as one of the world’s Top 500 Hotels by Travel + Leisure magazine and is honored by TripAdvisor travelers as a Top 25 Hotel in the U.S. in 2012 (#9). Enter this unique boutique hotel and enter a world where everyone is warmly welcomed and pampered. Adjacent to the hotel is what some say is downtown Portland’s best restaurant, Red Star Tavern & Roast House. ... more   less 
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Also Known As:
Hotel Monaco Portland Kimpton

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