We are a retired couple from Burnaby BC and we travel extensively with our two large adult (8 and 9 yrs. old) mixed breed dogs. After recent stays at the Hotel Monaco, Alexis and Pan Pacific in Seattle and RiverPlace in Portland (along with several high-end weekly vacation rental homes), we decided to stay at the Hotel Monaco in Portland to break up an otherwise lengthy drive home from the Oregon Coast.
Immediately upon our arrival we were warmly greeted by the valet, who was obviously someone who enjoyed meeting people and being helpful. We had the good fortune to deal with him several times during our overnight stay and were totally impressed with him. However, this friendly, helpful behaviour turned out to be the norm at the Monaco, as all staff we came upon were sincerely welcoming - even with our 190 lbs. of canines in tow.
The hotel location is ideal, the rooms large and well-kept, but we had two room-related issues on our stay.
One was the room configuration, as the larger of two flat screens was situated above the bar fridge in the living room. Oddly, the sofa was positioned to require a 90 degree head-twist to watch TV. Oddly again, opposite the sofa is a desk/table that could easily be moved to where the TV/bar fridge, and then the TV/bar fridge go right across the room in front of you. There are also several electrical outlets at both locations, so that isn't an issue. Neither of us are interior decorators, but that floor plan needs work.
And then there's Macy's...
We stayed in room 321, and had hoped to upgrade to one of the premium rooms on the upper floors, but found that we couldn't because of our dogs. No problem, as we were just there for a good night's rest before heading home. At least that's what we thought.
Around 530AM we were both awakened by loud clashes of steel, heavy vehicles and other noisy activity in the side street below our room. We knew Macy's was on the opposite side of street, but had no idea it was their loading/unloading area for everything from semi-trailers to garbage/recycling trucks to local delivery vans. Imagine 30 minutes of unloading a semi using a pallet jack - that's one noisy process.
Despite these issues, the Hotel Monaco deserves a very good rating for the quality of their staff. We were also impressed that upon our departure both the desk staff and the valet were empowered to reduce/eliminate our parking fees without a manager's approval - that's the way it should be when you have such high-quality staff.
- Official Description (provided by the hotel):
- The 4-diamond Hotel Monaco Portland, a Kimpton Hotel, offers an ideal sanctuary in downtown Portland, Oregon. Centered in the city’s cultural hub, this luxury hotel was named as one of the world’s Top 500 Hotels by Travel + Leisure magazine and is honored by TripAdvisor travelers as a Top 25 Hotel in the U.S. in 2012 (#9). Enter this unique boutique hotel and enter a world where everyone is warmly welcomed and pampered. Adjacent to the hotel is what some say is downtown Portland’s best restaurant, Red Star Tavern & Roast House. ... more less
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- Also Known As:
- Hotel Monaco Portland Kimpton