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“Great staff make a noisy morning much more bearable” 4 of 5 stars
Review of Hotel Monaco Portland - A Kimpton Hotel

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Hotel Monaco Portland - A Kimpton Hotel
4.0 of 5 Hotel   |   506 SW Washington, Portland, OR 97204 (Downtown)   |  
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Ranked #2 of 133 Hotels in Portland
Certificate of Excellence 2014
Burnaby BC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Great staff make a noisy morning much more bearable”
4 of 5 stars Reviewed May 14, 2013

We are a retired couple from Burnaby BC and we travel extensively with our two large adult (8 and 9 yrs. old) mixed breed dogs. After recent stays at the Hotel Monaco, Alexis and Pan Pacific in Seattle and RiverPlace in Portland (along with several high-end weekly vacation rental homes), we decided to stay at the Hotel Monaco in Portland to break up an otherwise lengthy drive home from the Oregon Coast.

Immediately upon our arrival we were warmly greeted by the valet, who was obviously someone who enjoyed meeting people and being helpful. We had the good fortune to deal with him several times during our overnight stay and were totally impressed with him. However, this friendly, helpful behaviour turned out to be the norm at the Monaco, as all staff we came upon were sincerely welcoming - even with our 190 lbs. of canines in tow.

The hotel location is ideal, the rooms large and well-kept, but we had two room-related issues on our stay.

One was the room configuration, as the larger of two flat screens was situated above the bar fridge in the living room. Oddly, the sofa was positioned to require a 90 degree head-twist to watch TV. Oddly again, opposite the sofa is a desk/table that could easily be moved to where the TV/bar fridge, and then the TV/bar fridge go right across the room in front of you. There are also several electrical outlets at both locations, so that isn't an issue. Neither of us are interior decorators, but that floor plan needs work.

And then there's Macy's...

We stayed in room 321, and had hoped to upgrade to one of the premium rooms on the upper floors, but found that we couldn't because of our dogs. No problem, as we were just there for a good night's rest before heading home. At least that's what we thought.

Around 530AM we were both awakened by loud clashes of steel, heavy vehicles and other noisy activity in the side street below our room. We knew Macy's was on the opposite side of street, but had no idea it was their loading/unloading area for everything from semi-trailers to garbage/recycling trucks to local delivery vans. Imagine 30 minutes of unloading a semi using a pallet jack - that's one noisy process.

Despite these issues, the Hotel Monaco deserves a very good rating for the quality of their staff. We were also impressed that upon our departure both the desk staff and the valet were empowered to reduce/eliminate our parking fees without a manager's approval - that's the way it should be when you have such high-quality staff.

Room Tip: Not 321! If you can see Macy's, especially on the lower floors, get a rate reduction or a great...
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, General Manager at Hotel Monaco Portland - A Kimpton Hotel, responded to this review, May 16, 2013
Thank you for including Hotel Monaco Portland in your trip back from the Oregon Coast. I enjoyed reading the nice comments about our staff. Thank you for the feedback about the layout of our suites. I will share your review with our decorator and chief engineer. Together we will consider reconfiguring our suites. Thank you also for the comments about the noise your heard early in the morning. I will contact the occupants of our neighboring buildings to see if it is possible to delay their delivery and pick-up times. Thank you again for staying with us and I hope we see you again soon.

Craig Thompson
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (535)
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5 of 5 stars Reviewed May 14, 2013

I recently had the opportunity for another stay at Hotel Monaco. Once again, it has surpassed even my highest expectations. The vibe of this hotel is so amazing. The staff is unquestionably the most attentive, friendly, and energetic that I have ever experienced at any hotel. They truly love what they do and are always willing to go the extra mile to make sure that all my needs were attended to. The hotel itself is a positive and calming experience, when you walk through the doors you feel as though you have entered a sanctuary. For me, Hotel Monaco is the only choice when I am in Portland.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, General Manager at Hotel Monaco Portland - A Kimpton Hotel, responded to this review, May 16, 2013
Thank you for reviewing your recent stay at Hotel Monaco Portland. I especially enjoyed reading the nice comments about our staff. I agree that they are excellent. Thank you for staying with us and I hope we have the opportunity to see you again next time you're in Portland.

Craig Thompson
General Manager
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Kirkland, Washington
Top Contributor
79 reviews 79 reviews
35 hotel reviews
Reviews in 40 cities Reviews in 40 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed May 14, 2013

Hotel Monaco is a very nice hotel, in a great part of Portland. Within walking distance to most of the interesting sites. The happy hour provided by the hotel is one of the best attended happy hours I've been to at a boutique hotel. A nice cozy reception room with a fireplace, live piano music, people and dogs in attendance. This is a very pet friendly hotel, and it's fun to see people with their dogs sitting in the public spaces.

We stayed in a Superior King room. It's a smattering of patterns and color splashed throughout the room, but somehow it works. The room was large, the bed was comfortable, the view was acceptable, great sound protection in the rooms, bathroom large and tidy, good shower head pressure. I'd stay there again in a heartbeat.

Room Tip: A splurge for a king bed is worth the expense.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, General Manager at Hotel Monaco Portland - A Kimpton Hotel, responded to this review, May 16, 2013
Thank you for staying at Hotel Monaco Portland. I'm glad that you had the opportunity to join our complimentary evening wine reception. Thank you also for the nice comments about our guestrooms. I hope we see you again next time you're in Portland.

Craig Thompson
General Manager
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Seattle
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 14, 2013

We spent a weekend in a seventh-floor King Corner room, and for the most part we loved it.

Positives: Location is excellent: easy to reach from the highway, close to downtown attractions, a few blocks from a huge food cart pod, and a few more from the Pearl District. Design is fun and fabulous, a bright, bold mix of patterns and colors in everything from the lobby furniture and fireplace to the room wallpaper and lamps. Our room was bright and airy, good-sized for a couple, with relatively little noise from the outside (sirens couldn't be helped) and none at all from the hotel. The staff was nice, they have fun with the dog-friendliness of the hotel (guest dog names written on a board in the lobby, biscuits at the front desk), there was always a dispenser of fruit-infused ice water at the front desk, and the valet process in the garage went smoothly. They gave us a free late checkout (2pm instead of 12) and held our car and luggage, also at no extra charge, while we explored town awhile longer. Great place, right?

Negatives: The hotel is clearly a recent remodel and rebrand of an older hotel, which shows through in a few minor worn-looking areas, like our unremarkable bathtub--no major issue, just a contrast with the bright luxury of the rest of the place. Similarly, an older building means fewer outlets, and in this case they compensated well by putting banks of outlets on the nightstands. Our biggest mishap was in attempting to keep our room un-serviced: We couldn't find our do-not-disturb sign, so before leaving that morning we asked the front desk to stop the service for us, and when we returned we saw the room had been cleaned anyway. The twofold error (no sign--I swear we looked everywhere--and communication issue between the desk and maids) was a bummer given how much we liked the hotel otherwise.

Given the above, we had a great time and would definitely stay in the Monaco again, but we'd expect a few flaws.

Note to minibar lovers: They provide a large and eclectic selection, from the usual water and wine to Clif Bars, playing cards, and "adult" supplies.

Downside for leftover-hoarders and those with keep-cold prescription drugs: The fridge was so stocked with minibar drinks that there was little room for anything else, though a few vials could probably fit (or you could remove the drinks for the duration).

Room Tip: Our seventh-floor King Corner room was bright and airy, with relatively little noise from the street...
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, General Manager at Hotel Monaco Portland - A Kimpton Hotel, responded to this review, May 14, 2013
Thank you for the feedback about your recent stay at Hotel Monaco Portland. I am glad you enjoyed your time with us. I enjoyed reading the nice comments about our location, staff, and decor. I was happy to read that our staff set you up with a complimentary late check-out. Thank you also for the feedback about your bathrub and housekeeping. Hotel Monaco's guestrooms were recently remodeled. Our deluxe guestrooms and suites feature combination a combination shower/bathtub. Our grand suites, which are 850 square feet, features one and a half baths with a jetted soaking tub and seperate shower. Thank you for the comments about our housekeeping service. I am sorry that you room was cleaned even though you asked that it not be. I have shared your comments with our Executive Housekeeper. Together we will work with our housekeeping staff to make sure that this does not happen again. Thank you for staying at Hotel Monaco and I hope we see you again next time you're in Portland.

Craig Thompson
General Manager
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Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 13, 2013

The Hotel Monaco has become my go-to hotel in Portland. As a Kimpton Inner Circle member, I've been upgraded to mini-suite rooms during each stay. They are great rooms, with a front room so I'm not sitting on my bed the entire stay, but not so big that I lose clothes when I pack up. The full lobby is a nice benefit, another place to be able to hang out so that the room doesn't start to feel like a cave. The only thing holding me back from a 5-star rating is the workout room. Better weight machines would add the final star.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, General Manager at Hotel Monaco Portland - A Kimpton Hotel, responded to this review, May 14, 2013
Thank you for reviewing your stays at Hotel Monaco Portland and congratulations on your Inner Circle status. Thank you for the nice comments about our suites and lobby. Thank you also for the feedback about our fitness center. We are currently considering upgrading this space with new and updated equipment. Thank you again and we hope to see you again soon.

Craig Thompson
General Manager
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Cardiff
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 12, 2013

The location of the hotel is great, we arrived via the Amtrak and found it really easy to find. The room was great, really spacious and comfortable, with some great decor and finishing touches. The concierge was really helpful and gave us some great recommendations for places to eat for breakfast and dinner. We only managed to make it to one of the drinks evenings but had some very nice cocktail jars. The only thing we missed was meeting Timmy - maybe next time!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, General Manager at Hotel Monaco Portland - A Kimpton Hotel, responded to this review, May 14, 2013
Thank you for staying at Hotel Monaco Portland and for the TripAdvisor review. I enjoyed reading the nice comments about our location, guestrooms, and decor. Thank you also for the nice feedback about our concierge. I agree that he is excellent. I am sorry that you did not have the opportunity to meet Timmy while you were with us. Hopefully he will be working next time you stay with us. Thank you for mentioning our proximity to Amtrak. Hotel Monaco is within walking distance of the train station and is also accessible on MAX lightrail. Thanks again.

Craig Thompson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Virginia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 11, 2013

We just spent a long weekend (Friday - Tuesday) in this fantastic hotel.

I made a note in our online reservation indicating that our kids were looking forward to another stay at the Hotel Monaco...and here's a tip, Kimpton definitely reads and responds to those reservation notes! When we arrived in our room, we were all delighted to arrive to stuffed toys (a shout-out to the hotel's friendly resident dog Timmy), a vase of flowers, and a half-dozen incredible doughnuts from Blue Star. What a welcome!

We stayed in a queen suite, and the room was in great condition. The beds were comfortable, and the somewhat-recently-renovated decor looks fantastic. Maid service was super-thorough; every day we'd come home to find that the cleaning staff had found socks, crayons, etc that had been "lost" in the room. The hotel's location can't be beat in terms of walkability to so many of Portland's amazing attractions - coffee shops, PSU farmer's market (and the saturday market), Powell's Books, and for travelers with kids, Finnegan's toys.

Thanks Hotel Monaco - can't wait to visit again!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, General Manager at Hotel Monaco Portland - A Kimpton Hotel, responded to this review, May 14, 2013
Thank you for the TripAdvisor review and for staying at Hotel Monaco Portland. I was happy to read that our staff responded to the notes you left in your reservation. The doughnuts sound amazing! Thank you also for the nice comments about Timmy and our houskeeping service. I hope we have the opportunity to see you again next time you're in Portland.

Craig Thompson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Monaco Portland - A Kimpton Hotel

Address: 506 SW Washington, Portland, OR 97204
Phone Number:
Location: United States > Oregon > Portland > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Portland
#1 Family Hotel in Portland
#1 Spa Hotel in Portland
#2 Luxury Hotel in Portland
#2 Business Hotel in Portland
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Monaco Portland - A Kimpton Hotel 4*
Number of rooms: 221
Official Description (provided by the hotel):
The 4-diamond Hotel Monaco Portland, a Kimpton Hotel, offers an ideal sanctuary in downtown Portland, Oregon. Centered in the city’s cultural hub, this luxury hotel was named as one of the world’s Top 500 Hotels by Travel + Leisure magazine and is honored by TripAdvisor travelers as a Top 25 Hotel in the U.S. in 2012 (#9). Enter this unique boutique hotel and enter a world where everyone is warmly welcomed and pampered. Adjacent to the hotel is what some say is downtown Portland’s best restaurant, Red Star Tavern & Roast House. ... more   less 
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Also Known As:
Hotel Monaco Portland Kimpton

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