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“A good stay” 5 of 5 stars
Review of Oxford Suites Portland - Jantzen Beach

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Oxford Suites Portland - Jantzen Beach
3.0 of 5 Hotel   |   12226 N. Jantzen Drive, Portland, OR 97217   |  
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Ranked #15 of 133 Hotels in Portland
Certificate of Excellence 2014
Vancouver
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“A good stay”
5 of 5 stars Reviewed July 28, 2013

We stayed at the hotel for 2 days and the room was nice and clean. Althought there's always a long lineup, the breakfast was awsome among other hotels that provide free breakfast! They have a few secured entrances so you don't need to walk far if your room is further away from the lobby. You can just park close to the entrance closest to your room. The hotel itself was on an island right next to Washington so it's a shorter drive for us from Seattle. However I feel it takes a bit longer for us to drive around the city of Portland. This issue is actually very minor with the good price and value of the hotel. I would recommend this hotel if you don't want to stay in the town center and would like to have a relaxed stay. We got the vouchers for light dinner but we didn't have a chance to try because we always got back at about 11pm. So I have no comments of the light dinner.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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804 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Pewaukee, Wisconsin
Top Contributor
90 reviews 90 reviews
13 hotel reviews
Reviews in 51 cities Reviews in 51 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 27, 2013

Our 7 year old grandson lives with us so when we travel we look for suites to stay in. Oxford was a good choice for us because the cost is reasonable and an ample breakfast with many choices were included. The beds were comfortable. And the front desk was always helpful.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grasonville, Maryland, United States
Top Contributor
158 reviews 158 reviews
21 hotel reviews
Reviews in 58 cities Reviews in 58 cities
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed July 25, 2013

My wife & I stayed here for 3 nights while we visited the Portland area.

PROS: Going to downtown is quick and easy on the light rail as the Suites provides a shuttle to the lite rail 2 miles away

The rooms are nice and have everything you need.

Burger King is across the street along with a Safeway.

The breakfast is OK.

Vandi & Shelby are the stars of the front office staff. I hope they check you in and give you information.

CONS:
If you go anywhere by car, and try to return to the hotel from 4-7 pm you are caught in the Portland rush hour. We did 2 day trips to the to the Columbia River Gorge and Mt Hood. Coming back to the Suites was horrible both days and you have to take I-5 to get back here. 90 minutes in bumper-to-bumper rush hour is a horrible way to spend a vacation.

It seems that the front desk staff are not properly trained. Everything single person had different information on local attractions and places to eat. One staff person gave us a list of local places to eat, when we asked for the list from a different person, they didn't know what we were talking about. When we asked for directions we were told go a block here and there......instead no local map for visitors.

I think my biggest pet peeve was their pet policy. Seems that Oxford Suites will allow pets to go into any room. I asked the head housekeeper, what is done after the pet leaves. I was told they vacuum the room and will shampoo it. Most hotels will limit the number of pet rooms available the same way they limit the number of AARP or AAA rates they allow, not make all 250 rooms available to pets.

The evening reception they mention on their website is nothing more than soup and salad with some crackers/chips. On all 3 nights the coffee served in the reception room was cold, I think the coffee is leftover from the morning breakfast.

Oxford Suites Management.....get a SOP book for the front staff so they all know the same information. Ensure that all handouts are up-to-date and make that the responsibility of the Front Desk Manager.

Overall......Oxford Suites can do better and the local rush hour traffic is not their fault.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrieta, California
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 24, 2013

This was a good choice for us on our 3 week road trip. With the windows closed, the room was quiet in spite of the nearby airport. The room was very clean, the beds were comfortable, and the extra evening light meal and beverage, as well as the breakfast were a nice bonus, for the price. We would definitely stay here again.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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BC
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 23, 2013

If your ok with being away from the downtown the location was great. Easy to get on the highway. Rooms were clean and neat. The breakfast was great and there was lots of choice. Staff was friendly. I would definitely stay again.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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santa cruz
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 22, 2013

The staff was outstanding and everything else was 4.5 stars EXCEPT... for 2 days in a row we returned to our room at 5:30 after being gone the entire day (left at 9 am) and our room was not made up. The first time we informed the housekeeper who was working her way thru our floor and told her to forget it, the next day we decided to wait in the lobby as the receptionist informed housekeeping of our situation. The receptionist failed to notify us that the service was completed until after i hour of sitting right in front of him, we asked him to phone housekeeping! Oh well our other 2 days were good, but they need a have a system where remaining guest rooms are given priority service, after all, new guests cannot get into their room until 3:00pm!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Saint Louis
Top Contributor
95 reviews 95 reviews
19 hotel reviews
Reviews in 44 cities Reviews in 44 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 21, 2013

My husband and I stayed at the Oxford Suites for three nights in early July. We were so pleased with our room, clean and oh, so comfortable bed. Lots of space. We had a room on the 4th floor, which was very quiet. The hot breakfast in the morning was great, with lots of options. All of this for about $110 a night, which was a great price for the Portland area! It was very easy to get into Portland or go explore in Washington from this location. The staff was very accommodating and helpful.

Room Tip: I think the rooms on the 4th floor have separate sleep space from the sitting suite, which is very n...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oxford Suites Portland - Jantzen Beach

Address: 12226 N. Jantzen Drive, Portland, OR 97217
Phone Number:
Location: United States > Oregon > Portland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Portland
#14 Family Hotel in Portland
#17 Romantic Hotel in Portland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Oxford Suites Portland - Jantzen Beach 3*
Number of rooms: 200
Official Description (provided by the hotel):
Exceptional has never been so affordable! Located on Hayden Island, the Oxford Suites Portland–Jantzen Beach is situated just minutes from downtown Portland, the Rose Quarter, the Oregon Convention Center, the Portland International Airport and downtown Vancouver, WA. Complimentary amenities include Full Hot Breakfast Buffet, Evening Reception, High Speed Wi-Fi, Parking, Indoor Pool, Spa, Sauna, Steam Room & Fitness Center. ... more   less 
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Also Known As:
Oxford Suites Portland - Jantzen Beach Hotel Portland
Oxford Hotel Portland
Portland Oxford Hotel

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