The good - check in quick and courteous, rooms clean and comfortable, traditional buffet, Plateau restaurant great food and excellent service- hostess was exceptional. Cineplex is affordable and comfortable with nice system and screen, arcade small but my child enjoyedit, workout room was clean and adequate, good perks with Club Wild, entertainment in lounge is average, slots win and lose with a decent selection
The bad- room service trays w/ food left in hotel hallway for at least 4 hours -not so charming, the area around the pool (deck) dirty as well as the hot tub, door not working correctly at pool entrance and people kept on banging on the doors for me to open them, which became irritating
The ugly- Club Wild staff- let me preface this with there is one woman there that was phenomenal but three times I have been greeted with horrible service-staff was non helpful, rude, with the I hate my job and I don't give a rip about you attitude. You would figure that customer service for this area would be top-notch. This service is typical and has been dealt to me on three separate occasions with three different staff - enough to where I will take my business/pleasure elsewhere.
- Official Description (provided by the hotel):
- Expanded in the fall of 2011, the 10 story hotel offers rooms and suites, indoor pool and sauna, fitness center and business center. Adjoining to the hotel is a full Las Vegas style casino, 7 restaurants, a 5 screen cineplex, video arcade, Children's Entertainment Center and conference center. On the resort grounds: a 18-hole championship golf course, a RV Park, a Tipi Village and a world-class Tribal museum. 5 miles east of Pendleton, Oregon at the foot of the Blue Mountains. Just off I-84 at exit 216. ... more less
- Reservation Options:
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- Also Known As:
- Wildhorse Resort And Casino
- Wildhorse Hotel Pendleton