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“Disappointing” 3 of 5 stars
Review of Embarcadero Resort Hotel

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Embarcadero Resort Hotel
2.5 of 5 Resort   |   1000 SE Bay Blvd, Newport, OR 97365   |  
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Ranked #14 of 26 Hotels in Newport
Kirkland
1 review
“Disappointing”
3 of 5 stars Reviewed July 20, 2014

My husband and I visited celebrating our 25th wedding anniversary. I made the reservations far in advance, but we were moved into a room with only a double bed. Also, we had NO TV! Two large flat screens, one in living room and one in bedroom, but NO RECEPTION! When I called the front desk for assistance, I was told the cable was out and that we could rent movies from the lobby. I then spoke with the manager, who said they were in the process of switching cable companies and didn't get enough boxes for all the rooms and ours was one that didn't get a box, so we were "out of luck". When I pressed the issue, he told me that he had already "upgraded" our room because someone else had requested the room we originally booked, so he was already losing money. He neglected to address the fact that his "upgrade" did not supply the queen bed that we had reserved. He finally offered a 15% discount on our stay. Upstairs, there was a very noisy family with children that ran up and down the stairs and across the floors 'til the wee hours, so we got very little sleep. The view did not make up for everything else.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

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412 reviews from our community

Traveler rating
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    74
    50
    43
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Any
English first
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 20, 2014

Stayed here for four nights. When i got here I was told I got moved from bay view to bay front which meant you get to stare at the docks and office from your room and we are charging you more for that room even though we forced you to move. I didn't know that it was a managed rental property. Meaning people owned the condos and had the property rent them. One of those we will let the owners know it needs to be fixed places. Our unit was bare with an old mattress, a toilet that barely flushed and a tub that took half the day to drain, no curtain in the bathroom they figured a tree you could see through was enough. Room was always hot even with all the windows and patio door open. The box fan in the room was missing the control knob and covered in dust. We couldn't see the tv from the bed and had to move the couch just to watch tv. Cable box sat on the floor, cables all over and the built in DVD play was a joke to get to work.

Stayed July 2014
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Tigard
1 review
1 of 5 stars Reviewed July 19, 2014

When I stayed here the carpet was dark from stairs to the room. Bed was not that comfortable, I guess wont be staying here again and no blinds while taking a bath. Please clean this up and make sure it is clean for the next guests!



  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond, Oregon
1 review
3 of 5 stars Reviewed July 18, 2014

Why is it so hard to stay at Embarcadero? Why do we have our keys deactivated and have to go to the front desk to have them reset? Why do we have to ask for towels and room service? Why is it after we ask for such all we have is a stack of towels dropped off? Why is it we have a room that doesn't lock for privacy form the adjoining suite?

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with this hotel

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Eugene
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 16, 2014

I was on the lowest level, which was great being right on the water. However, it was about 3:00 a.m. when the people in the unit above arrived and that was the end of my sleep that night! Had a blast dancing in the lounge to fabulous entertainer!


  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gresham
1 review
3 of 5 stars Reviewed July 16, 2014

First off I have to say it is my understanding that this room is owned by another party but is within the Embarcaderos Hotel. Which is a fine location and everyone we spoke to was considerate and helpful!

It was a beautiful room with a beautiful view and a fantastic Jacuzzi tub that fits 2. Very nice touches are throughout the suite but there was no information in the room about the hotel, no wi-fi password info, no hotel or dining information for the Embarcadero or it's restaurant or the services provided and the room smelled a bit musty...like dirty clothes smell...but opening up the windows and deck door helped with that.

Our main complaints are as follows.

1.Used soap bar and wrapper in the shower when we arrived, shower was not clean.
2. We also had to clean the Jacuzzi tub before we could use it and not all the jets were working.
3. The fake candles (which would have been awesome for Mood) all had dead batteries in them and no replacements in the room. Luckily we had sense enough to bring 2 small real candles.
4. The electric fireplace (another great mood setter for a honeymoon suite) was not working..I found the manual online and it appears the bulbs are burnt out and need changed.
5. The walk to get ice for human use was ridiculously far away and up a nice size hill in a completely different building.

We will most likely try another room at the hotel in the future but this one wasn't worth the $$$ I spent. I shouldn't have to clean a shower or tub or have to smell funky body odor in a hotel room that cost over $200.00 a night.


Angela Wilder

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey V, General Manager at Embarcadero Resort Hotel, responded to this review, July 22, 2014
Hello Angela W,

Thank you for the review. I have spoken with our Executive Housekeeper regarding your experience. The level of cleanliness is well below our typical standards. Thank you for bringing the fireplace, tub & candle concerns to our attention. We are working to correct these items. Please contact me at 541-265-8138 or at Jeffrey@embarcadero-resort.com, I would like to discuss your stay and apologize for the inconsistencies personally. Again, thank you for the review. I look forward to speaking with you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 16, 2014

The unit was fine though a bit dated. It was a long ways from anywhere,, but the view was nice and it was quiet. The kitchen was well equipped and clean.
We had a little trouble with the TV, but a phone call brought help in a timely fashion.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffrey V, General Manager at Embarcadero Resort Hotel, responded to this review, July 22, 2014
Hello Byron B,

Thank you for reviewing our resort. I am glad to hear you enjoyed your stay and our team was able to correct the situation with your TV in a timely fashion. We very much appreciate your business and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embarcadero Resort Hotel

Address: 1000 SE Bay Blvd, Newport, OR 97365
Phone Number:
Location: United States > Oregon > Oregon Coast > Newport
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 26 Hotels in Newport
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Embarcadero Resort Hotel 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
Located on the shores of Yaquina Bay in Newport Oregon - every well appointed guestroom has a Million Dollar view of beautiful Yaquina Bay. Full Service Hotel - with Restaurant, Lounge, Indoor Salt Water Pool and Spa, Crab Boat Dock and Boat Rentals, 4000 Square Feet of flexible Meeting Space with Full Service Catering. ... more   less 
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Also Known As:
Embarcadero Resort Newport
Embarcadero Hotel Newport
Embarcadero Newport Oregon
Embarcadero Resort Hotel Newport, Oregon

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