My family was in the process of relocating from milton Freewater to Kennewick. Due to a deposition in Pendleton the following day, we decided to get a room in Milton Freewater, then go to kennewick the folllowing day. My husband was still moving a few of our items out of our house. My daughter and I checked in hotel. I paid with cash and also paid a cash deposit. I understand this fee as I worked as the office manager for the best western for six years.
The next morning I called the front desk and carrie answered (very rude person). I requested a late check out so my daughter who has bronchitis could sleep while I went to my morning appointment in Pendleton. Carrie stated she could only due 11:30. I new my deposition could be as long as noon, so I requested the room another night. Carrie said I could have the room, but housekeeping is required to enter room due to problems with local people staying at hotel. I said that would be fine.
At 11:00 Carrie starts calling the room. Then housekeeper knocks on door at 11:15 and tells my daughter to call front desk. When my daughter calls Carrie, she tells her that I need to pay the additional night or leave room. My daughter told her again that I was in Pendleton and would be back soon. Carrie told her she had to leave. My sick child had to pack up our stuff and wait on the sidewalk in the rain for my father to pick her up from Walla Walla.
When I get back and my daughter tells me this , I am furious. How could a professional actually do this. This is not hospitality. When I return key, she takes it out of my hand and says that I will not get my depsoit back because she has me still checked into room. I said you made my sick child leave. She said "Well I still have you checked in and housekeeping is gone for the day, I have no one to clean room". That witch kept my deposit after she threw my sick child on the street. I can't believe a hotel would have such a rude, mean, person running their hotel. I will never stay there again. On top of that, toilet ran all night nonstop and wouldn't flush.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.