We stayed in a first-floor room in early September, 2012, about ten rooms down from the front desk and overall, didn't have a great experience.
- Staff was friendly and efficient
- If you stay on the first floor, it's convenient for transporting luggage to your car
- Really hard to get a full sleep if you are a light sleeper. The noise level is similar to if you had a window open, due to the air conditioner placement. I woke up twice during the night as (what sounded like) trucks drove in the parking lot. I woke up again around 7 a.m. and couldn't fall back to sleep due to the constant noise of other customers chatting as they passed our room, and loud vehicles starting up in the parking lot, etc.
- We care a lot about cleanliness and wipe down some of the surfaces of the room when we arrive. The white paper towels we used were yellow or brown after wiping each surface. The one exception was the toilet, which was fairly clean.
We paid $98 incl. tax for the room, and wish we had stayed at the nearby Hilton for the sound issue alone, as it would have been worth an extra $20 for a proper sleep.
I realize that the staff cannot do much about the sound issue (other than significant renovations), but wanted to let others know who are not really sound sleepers, so they can make an educated choice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are sorry you didn't get a good nights rest. It is fair to say that outdoor corridors are not for everyone. While we have a very strong following of those who love the access to their cars when they can park their cars at their doors, we definitely understand that the activity of our busy hotel, can challenge a light sleeper. You had some very kind words for our staff, which we really appreciate. We are glad to find that we were able to give you a pleasant service experience.
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Grateful for your kind words,
Darby Stricker, CHA
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.