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“Clean, Comfortable, and Convenient” 5 of 5 stars
Review of Candlewood Suites Medford

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Candlewood Suites Medford
2.0 of 5 Hotel   |   3548 Heathrow Way, Medford, OR 97504-4004   |  
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Ranked #14 of 35 Hotels in Medford
Modesto, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Clean, Comfortable, and Convenient”
5 of 5 stars Reviewed April 11, 2013

This hotel provided a comfortable stay and the rooms were very clean-- I was amazed by the great customer service I needed some extra pillows and the staff was very prompt on making sure I received what I needed

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 reviews from our community

Traveler rating
    44
    37
    6
    10
    4
See reviews for
27
32
7
20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
La Pine, Oregon
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 8, 2013

I find that Candlewood's close proximity to the airport, nice sized rooms/suites and nicely appointed kitchens are something to look forward to, when I spend time in Medford. I also appreciate that Natalie and her front desk stall are always friendly and accommodating.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Medford, Oregon
1 review
5 of 5 stars Reviewed April 6, 2013

I and my wife were pleasantly suprised with our stay.The room was clean,as well as comfortable,the staff was more than pleasant and helpful,in in every aspect of our stay.I cooked myself a steak dinner in my room. That does not happen in most Hotel's . The outside was clean,we went down and got movie's to watch.Butter popcorn waiting in the microwave.A full refrigerator in the room,a stove in the room.All's I can say I'm just happy here.A very personable staff,wanting to make me happy,the stay here was verywell worth it...:}

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Top Contributor
70 reviews 70 reviews
54 hotel reviews
Reviews in 58 cities Reviews in 58 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 8, 2013

I stayed at the Candlewood Suites near Medford Airport on my way from Crater Lake to California. The hotel offers the same services as other Candlewood Suites hotels. The room has a kitchenette and there's a free self laundry facility, which I used. Unfortunately, there is no breakfast, but since I had the kitchenette, it was not a problem to buy a few supplies and eat breakfast in the room before checking out.
The airport is not busy at night, so the room was quiet, and I slept well.
The hotel staff was helpful and directed me to the closest supermarket, where I got food for diner and breakfast.
The location can be a bit problematic for those coming from crater lake. It is not near the road with which I came from Crater Lake. However, it was not difficult to find.
Overall, a positive stay experience.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auburn, Washington
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 6, 2013

Was in town for only a night and was actually kind of sad that I couldn't stay another night! The room was spotless, chair and bed comfy! Amazing guest service from McKenzie when I checked in. I was exhausted and she just got me checked in quickly and made sure I was taken care of. My only issue was the shower head. The water came out like pins and it wasn't my favorite but everything else was awesome!! I will definitely stay here next time I am in town!!! Thank you!!!!

Room Tip: I stayed in room 300...end of the hall with no one on one side of me so it was very quiet!!!
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon City, Oregon
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 7, 2013

Stayed overnite because of weather conditions, & had early flight on 1/22/13, booked online & requested got the free shuttle/taxi for the 3 minute ride to RVIA.....nice location & also the price was the best in the area, overall grade for everything A+ for what I needed.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canyonville, Oregon
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed January 27, 2013

Decided to do a park and fly as weather had been very foggy and did not want to risk missing a flight due to freeway commute from our home which is 50 minutes from airport.

The good: located directly across from the airport and a reasonable price considering we were not paying to park car. Nice kitchen if you need to cook.

The bad: requested a king and was given a queen which seemed like a double. Carpets in the entire facility are very worn and dirty. Actually everything in room was worn and cheap. Room was very hot and no method to cool it off. Work being done in hallways and sawdust everywhere, even at 9pm when we checked in.

Shuttle to airport was fine but pickup was not acceptable. We called as soon as we landed for pickup and had our bags with us. Went to specified pickup destination to be told by driver he already had a delivery and would be back. We waited 40 minutes in 32 degree weather, we could have walked across the street and got our car.

WE WILL NOT STAY HERE AGAIN.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Medford, responded to this review, February 10, 2013
Dear Thoop8,

Thank you for sharing your feedback regarding your stay with us. I am happy to hear that you found our location commendable. However, we are sorry to read that you received room accommodations and pick up service which was less than satisfactory. I also apologize for the inconvenience due to the renovations. We highly value your views and feedback, as this allows us to constantly improve the services we provide. Rest assured that these issues will be looked into.

Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Medford

Address: 3548 Heathrow Way, Medford, OR 97504-4004
Phone Number:
Location: United States > Oregon > Medford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 35 Hotels in Medford
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Medford 2*
Number of rooms: 72
Official Description (provided by the hotel):
Welcome to the Candlewood Suites Medford hotel, conveniently located next to the Rogue Valley International Medford Airport. You'll find us close to local businesses like Erickson Air Crane, Lithia Motors, Bear Creek Corporation, Amy's Kitchen and many others. If it is dining you want, we have restaurants galore within a half mile radius of the hotel. Restaurants include the Outback Steakhouse, Applebee s, Elmer s Pancake and Steakhouse and Red Lobster. You ll also find great tax free shopping at the Rogue Valley Mall. Enjoy over 110 store selections including Macy s, JC Penney s, Sports Authority and Kohls. As a guest at our Medford hotel you are a short drive from the Ashland Shakespeare Festival, the Britt Festival, or take the day and go see Crater Lake and enjoy this national park. All guest rooms feature full size kitchens, recliners, ample work space, coffee service, free wired and wireless high-speed Internet, DVD players and a complimentary video library. Enjoy the many tasty meals and treats in our exclusive Candlewood Cupboard. We provide complimentary airport transportation to and from the Rogue Valley International Medford Airport, or simply leave your car with us and take advantage of our Park, Stay, and Go rates. Visit Medford, Or and settle into the unique Candlewood Suites style. ... more   less 
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Also Known As:
Candlewood Medford
Medford Candlewood Suites

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