I walked in to the pizzeria on a busy Saturday night and ordered take-out pizza. One hour and 40 minutes after placing my order I finally asked where my pizza was. It was sitting on the oven. Had been sitting there for some time, since it was cold.
Order taker asked if I wanted them to make another pizza. I didn't have another 1 hr 40 minutes to wait.
No redress whatsoever.
The moral: bug these folks. They are busy, and it's easy for your order to slip through the cracks.
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