My family (2 Adults & 2 Kids ages 4 and 1) stayed here in Mid July. To be honest, I was fully expecting this to be a "paying for the view" type of situation where the room wasn't terribly nice but you got to enjoy the ocean. I couldn't have been more wrong.
We stayed in the Kids' suite w/ a Kitchenette. Here is a summary of my stay:
The room was really modern and contained a flat screen TV and had a PS3 in the Kids' room. The kitchenette was stocked with basic pots and pans as well as some silverware which was just awesome and also had a flat-top cooktop. The bed was a king sized bed which was awesome and comfortable enough for my taste. The balcony was more than large enough to spend some time on. I was expecting it to be rather small but it wasn't!
Maybe I am used to budget-minded middle-class living (so I don't get to enjoy Ritz-Carlton service), but the service at the hotel was fantastic! Everyone I interacted with was friendly and enjoyable. Even after having the "No Service" sign on the door I was pleased that housekeeping still called the room to make doubly sure that we didn't need anything. The front desk offered coffee for the french press, free DVD rentals, free PS3 and Wii game rentals, and free board games. This was awesome for the wife and I to utilize after the kids were in bed! We also enjoyed the complimentary breakfast. There was waffles, biscuits & Gravy, fruit, cereal, yogurt all available. It got a little cramped in there but it wasn't too bad.
Some of the reviews have complained that there was no direct beach access. I found this to be silly. It is literally a half a block walk to the hill/stairs that lead to the beach. This was a non-issue for me.
Now on to my minor (and mostly trivial) gripes:
The room is definitely designed for "older" kids. There is zero child-proofing in the room so we had to constantly chase the 1yr old who wanted to climb into cabinets and open the refrigerator. A little child proofing can take some stress off of the parents and avoid unnecessary meltdowns - which annoy everyone else.
The fridge is really small and has no freezer. A place like this is designed for multiple night stays. This will generally require both food and frosty beverages for mom and dad. The fridge was really limiting in this sense. A freezer is not a huge deal, but many people take long drives and being able to freeze the ice packs for lugging food home would have been nice.
The microwave was tiny and of little power. Microwaves are basically disposable anymore. There is more than enough counter space for a more powerful version. It took 4-5 minutes to reheat the leftovers from the previous night. Again, trivial complaint but would have been a nice touch.
Another example of how the room isn't necessarily tailored for toddlers is the balcony. The space between the vertical slats is more than wide enough for a 1-2yr old to slip through. I do understand that there is no good way to fix this without taking a little away from the view, but in a room marketed to families, taking a little extra precaution and blocking off 18-24 inches from the base would be helpful. I get it "Watch your kids!!!!", we do, but the buggers can be fast at times.
In summary, the stay was wonderful (4.8 cirlces?) but it would have been 5 if the room was slightly more configured to contain a curious 1 yr old.