We stayed 3 nights as short getway for our anniversary. The reviews made it seem like a desirable place to stay. We had their largest room that has a jacuzzi tub and seperate areas for the bed and lounging, including 2 TVs, one with DVD. It looked very promising when we got in there. The first night someone started laundry at 10:00 pm and it turns out the washer and dryer are right against one of our walls, it did wake us. They need a sign in there that restricts the hours of using the W & D. The first full day of exploring we came back to a room that partially cleaned. No coffee cups rplaced, coffee pot not cleaned, Ice tub was not cleaned, cups were left on tables. The gym was freezing, has heaters that might start working by the time you finish the workout. First gym that I have been to that did not have towels available. The stationary bike did not wrk and elipitical I thought was dangerous. Our last night we had pizza and were going to watch a DVD. The TV and DVD player would not work, 3 calls to the front desk, to a very helpful staff person, and her coming to our room to get the last bit of cable fixed. 5 minutes into the movie rushing water in the wall was so loud we could not hear the movie (and we were on the top floor), it did end in 5 minutes. Other than than this helpful staff person I felt the rest were not that friendly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am sorry to hear you did not enjoy your stay here at our hotel. I really do appreciate your survey. We review these surveys with our staff to see how well we are doing. We honestly always do want our guest to feel as comfortable here in our hotel as if they were at home and I am sorry to hear that somehow we failed you.
I do hope we will have the chance to make this up to you in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.