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“Good room, unpleasant desk receptionists, bad breakfast.” 3 of 5 stars
Review of Ashley Inn and Suites

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Ashley Inn and Suites
2.5 of 5 Hotel   |   3430 NE Hwy 101, Lincoln City, OR 97367   |  
Hotel amenities
Ranked #9 of 36 Hotels in Lincoln City
Certificate of Excellence 2014
GreenLeadersSilver level
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“Good room, unpleasant desk receptionists, bad breakfast.”
3 of 5 stars Reviewed September 16, 2013 via mobile

The rooms here are nice enough for the price, however, we did have to pay an additional $25 since we have a dog. The check-in desk receptionists weren't the friendliest and we would have stayed elsewhere because of that but we were having difficulty finding a hotel who accepted dogs over 25 pounds. The room was clean and spacious but the AC was finicky throughout the night and woke us up a few times. When we got up in the morning we were hungry and looking forward to a hot breakfast but the food was horrible. The potatoes and muffins were the only tolerable items and we checked out still hungry and very unimpressed. The check-out receptionist and manager were both very kind.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara L, Assistant General Manager at Ashley Inn and Suites, responded to this review, September 17, 2013
Thank you so much for your review. As you can tell from our other reviews, we take guest satisfaction very seriously. I apologize that your stay fell short, as I stress to my staff that every interaction with our guests is important. We are one of the only hotels in Lincoln City that welcomes pups of all sizes and also has air conditioning. I do hope that you will try us again, so that you may have a typical Ashley Inn and Suites experience.
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412 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • German first
  • Any
English first
Grass Valley, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed September 13, 2013

We were extremely impressed with this hotel. The room was spacious and and functional. We travelled with our dog and found the staff very dog friendly. The pet area was fenced in and adequate. Their breakfast was particularly good! We felt the hotel was better than many upscale hotels we have stayed in.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Supervisor A, Front Desk Supervisor at Ashley Inn and Suites, responded to this review, November 1, 2013
Dear BEatGV,

Thank you so much for the great review! We here at the Ashley Inn and Suites do certainly love all of our furry friends and enjoy interacting with those that come to stay with us. We are actually one of the few motels in Lincoln City that doesn't have a weight limit on pets, so we get to see quite a variety! Our breakfast is a definitely a favorite with our guests and since your stay, we've actually added some new menu items in. We pride ourselves on our service to our guests and it sounds like you got to experience what makes the Ashley Inn and Suites so unique. We hope to see you the next time your travels bring you to Lincoln City.
Sincerely,
Mercedes Galasso
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Portland, Oregon
Top Contributor
62 reviews 62 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed September 13, 2013

We made a quick trip to Lincoln City last weekend and were pleasantly surprised by this hotel. We usually stay right on the beach and the Ashley Inn is very close to the highway. However it is only a ten minute walk to the beach.

The room was good sized and the staff was very helpful. The only improvement I can suggest is that their air conditioning kept going on and off. Normally, at the Oregon Coast, we would not even use it, but this weekend was very hot!

Overall a very good value.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Supervisor A, Front Desk Supervisor at Ashley Inn and Suites, responded to this review, November 24, 2013
Dear Sander F,

Thank you so much for your kind review. I was glad to hear that you enjoyed your stay with us here at the Ashley Inn and Suites. I apologize that on one of the few weekends at the coast that you needed your air conditioner that it wasn't performing as it should, as one of the few hotels in Lincoln City that has air conditioners in every room we are always performing maintenance on them to make sure they are up and running, once again I apologize and hope that one issue won't keep you from returning to us the next time you are in Lincoln City.

Sincerely,
Mercedes Galasso
Front Desk Supervisor
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Tualatin, Oregon
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2013

My husband & I have stayed with Ashley Inn two times now & we are very pleased with each visit. From the super cleanliness of entire hotel to the scrumptious breakfast in the a.m., we had a delightful time! We even enjoyed the pool! And might I add, the beds are the most comfortable we've found yet on the road! So close to ocean. Will return time again.

Room Tip: Higher floors have brighter lighter rooms than the ones below which face cement or dirt walls.
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Supervisor A, Front Desk Supervisor at Ashley Inn and Suites, responded to this review, November 24, 2013
Dear Esther E,

Thank you so much for your review. We always love to hear back from our guests and especially those that have stayed with us more then once! It sounds like you have had two chances to enjoy what makes the Ashley Inn and Suites such a unique place to stay. Our housekeepers are always working hard to make sure our building stays clean from top to bottom because cleanliness is so important in making a stay comfortable. I'm also glad to hear that you also enjoyed breakfast and am pleased to tell you that since your stay with us in September we have added in some new items, so be sure to look for those the next time you stay with us! Thank you again so much for your review.

Sincerely,
Mercedes Galasso
Front Desk Supervisor
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Albuquerque, New Mexico
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 7, 2013

We were very impressed with this property. The room was large, very clean and well appointed. The staff was very nice and the breakfast was an upscale continental. Exceptional value for the price. This is not a chain motel, but should be!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Supervisor A, Front Desk Supervisor at Ashley Inn and Suites, responded to this review, November 24, 2013
Dear David105,

Thank you for your review its always nice to hear back from our guests! I am glad to hear that you enjoyed your stay with us. As of right now the Ashley Inn and Suites has only one sister hotel located just north of us on the Oregon Coast, but we never know what the future holds and could very well open more hotels. I am glad to hear that you also enjoyed your room, which was oversized just like all of our rooms are here. Thank you again so much for your review and we hope to see you again when your travels bring you back to the Oregon Coast.

Sincerely,
Mercedes Galasso
Front Desk Supervisor
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Central Point, Oregon
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 4, 2013

Although there are no views of the ocean or a walkway to the beach this hotel has great staff, attractive rooms and delicious chocolate chip cookies warm from the oven each afternoon. The hotel is beginning to show its age but is extremely clean and the rooms are spacious, ours with a comfortable couch. But the bed mattresses are soooo hard. The hotel is quiet and close to restaurants and shopping. The breakfast is just okay but again, the staff is anxious to accommodate.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Supervisor A, Front Desk Supervisor at Ashley Inn and Suites, responded to this review, November 24, 2013
Dear Smith3family,

Thank you so much for your review. It's always good to get feedback from our guests after they leave us. As you mentioned our building is an older building since the Ashley Inn and Suites has been in business for almost 20 years. We underwent renovations 2 years ago and are always upgrading and changing so that uncomfortable mattress you had may already be gone! Our breakfast is always changing as well and since your stay we have changed some things and added some in. We hope that you will come into see us again the next time you are in Lincoln City.

Sincerely,
Mercedes Galasso
Front Desk Supervisor
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Portland, Oregon, United States
1 review
5 of 5 stars Reviewed September 4, 2013

Clean, professional, huge room, comfortable. They even had fresh baked chocolate chip cookies. The linens were not the nicest, but hey for a $75 room I'm not complaining. And the hot breakfast is pretty weak, but its FREE so whatever. They also had bagels, toast, yogurt, cereal, etc....all free. Its not right on the beach but if you need a place to sleep two minutes from the beach, and are on a tight budget its perfect.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Supervisor A, Front Desk Supervisor at Ashley Inn and Suites, responded to this review, December 8, 2013
Dear Jarred D,

Thank you so much for your review. I was glad to hear that you enjoyed your stay with us here. Here at the Ashley Inn and Suites we are always making improvements and we have started changing out our linens and changing things with our breakfast to make sure our guests are 100% satisfied. Thank you again for your recommendation and we hope to see you again next time your travels bring you to Lincoln City.

Sincerely,
Mercedes Galasso
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ashley Inn and Suites

Address: 3430 NE Hwy 101, Lincoln City, OR 97367
Location: United States > Oregon > Oregon Coast > Lincoln City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Lincoln City
#7 Family Hotel in Lincoln City
#7 Romantic Hotel in Lincoln City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ashley Inn and Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Ashley Inn and Suites is a 100% smoke free establishment and features a variety of amenities designed to make your stay memorable. Enjoy one of our generously furnished guest rooms, or a spacious two-room suite. Or, pamper yourself within one of our luxurious spa suites. Each room is designed and furnished with your comfort in mind and includes a refrigerator, microwave, iron and ironing board in each room as well as TVs and DVD players. Thoughtful touches such as a delicious Deluxe Hot Homemade Breakfast make you feel right at home. There is a guest laundry facility for those who choose to extend their stay. For fun, we have an indoor salt water pool and spa. There is also a sauna and fitness room with aerobic equipment. WiFi Internet access is available throughout the hotel whether you bring a laptop to use in your room or choose to use our business center located near the lobby. ... more   less 
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Also Known As:
Ashley Hotel Lincoln City

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