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“Nice Room, Bad Service” 4 of 5 stars
Review of Ashley Inn and Suites

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Ashley Inn and Suites
2.5 of 5 Hotel   |   3430 NE Hwy 101, Lincoln City, OR 97367   |  
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Ranked #9 of 36 Hotels in Lincoln City
GreenLeadersSilver level
1 review
“Nice Room, Bad Service”
4 of 5 stars Reviewed August 28, 2012 via mobile

I was supposed to be camping with my friends, but decided to stay in a room at the Ashley Inn and Suites, instead. I wanted a bed, clean shower, etc. I found everything to be more than satisfactory until the morning of check-out. Having drank WAY to much the night before, I had a bad hangover. I got to the counter around 10 and saw that breakfast was over in the dining room. Fine, no biggie ... But I asked the lady checking me out if I could just get a glass of apple juice (I had been sick all morning). She said she would see if she could get me one. She came back a minute later saying they only had grape and orange juice, not apple. Suddenly, someone in a room behind the counter said, "breakfast is closed." The lady helping me answered that she was only getting me some juice. Again, from the room, a voice muttered, "breakfast is closed." The lady looked at me sadly and shrugged her shoulders. So, to THAT woman, I want to say "thank you" for your compassion and great customer service ... To the other chick (and you know who you are): you should be working alone in a dark room, because your customer service skills SUCK!

  • Stayed August 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara L, Front Office Manager at Ashley Inn and Suites, responded to this review, November 1, 2012
I wanted to thank you for the review and apologize for the service you received. We work extensively with our staff on customer service and do so to ensure that our guests feel at home. We have recently extended our breakfast hours until 10AM, so we hope this will help avoid this type of situation in the future. Again, I do apologize and hope that we will see you again in the future.
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375 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • German first
  • Any
English first
Vancouver, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2012

My wife and daughter and I recently stayed on a Friday night. Upon arrival the desk agent was very friendly and informative. We stayed in a family suite that included two separate rooms and was clean and well maintained. The next morning the complimentary breakfast area was extremely busy and the staff kept up with the demand. The food was great; homemade biscuits and muffins, eggs, cereal, whole fruit, juice and coffee, etc. Excellent value. Overall, a very nice experience.

Room Tip: We didn't use it but they have a salty water indoor pool.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sara L, Front Office Manager at Ashley Inn and Suites, responded to this review, November 7, 2012
I'm so glad that your family had such a nice stay with us! We've recently added to our breakfast, so we hope that you will continue to enjoy it when you stay with us. Hopefully next time you'll be able to use our pool-it really is fantastic!
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Redding, California
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 30, 2012

Walls are paper thin. We could literally hear the conversation in the next room and the following night when a person checked in at 1:30 am., we never got back to sleep. Beds were hard. Had to ask for shampoo and lotion at front desk. Breakfast was super crowded on Saturday morning with a long line. Also, they have a lot of rules..$100 deposit on top of a paid room, special keys for pool. And the walk in rate was $30 cheaper than what we pre-paid.

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silverton, Oregon
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed July 27, 2012

Our enjoyable trip started out bad...As we checked in it was ok, but came in late and desk clerk was not nice, she was really rude! Room was clean, but would not recommend this a place to stay, because customer service is not great.

  • Stayed July 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meridian, Idaho
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 14, 2012

Our recent stay at Ashley Inn and Suites was a pleasant surprise. The rooms are a very nice size and well furnished. This place will definetely be one of our first choices when going back to Lincoln City. The location is right on the highway at the north end and is convienent to the beach, casino, and anything else in town. The breakfast was complete as advertised, but was the one thing that could have been a bit better. Overall, a very good place to stay at a reasonable price.

Room Tip: The rooms to the right of the elevator are quieter as they are farther from the highway.
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  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Supervisor A, Front Desk Supervisor at Ashley Inn and Suites, responded to this review, July 22, 2014
Dear Mark P-
Thank you for writing us a review. I am glad to hear that you enjoyed your stay with us. We have changed our breakfast around quit a bit since the beginning of the year. All of our rooms are over sized and have couches and tables in them. We are also centrally located with restaurants, the beach and Casino all in walking distance. We look forward to your next visit with us.

Sincerely,
Kachiri Flanagan
Front Desk Supervisor
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Michigan
Top Contributor
64 reviews 64 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
47 helpful votes 47 helpful votes
1 of 5 stars Reviewed July 9, 2012 via mobile

Beds were barely reasonable, bedding was dirty. Sheets clean but bedding dirty. Bathroom had stray hairs located throughout. Location was the only saving grace on a spur of the moment trip.

  • Stayed March 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 4, 2012 via mobile

Drew this place randomly off Hotwire. First off, Hotwire charged us $105 and the walk in rate posted on the sign was $69! We typically stay in much nicer hotels but this was very last minute and was one of the last rooms left in Lincoln City, OR the night we were to be there. It's supposed to be a non-smoking hotel but our room periodically smelled like a cheap dive bar in Tiajuana when someone...guest or staff...would light up at all hours. The smoke seemed to come in through the bathroom vent and just fill the whole place. Staff didn't care when notified. Every detail down to the slick single-ply toilet paper that doesn't really clean anything was right along these same lines. Quite a rat hole. Not with it even for free.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ashley Inn and Suites

Address: 3430 NE Hwy 101, Lincoln City, OR 97367
Phone Number:
Location: United States > Oregon > Oregon Coast > Lincoln City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Lincoln City
#5 Romantic Hotel in Lincoln City
#7 Family Hotel in Lincoln City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ashley Inn and Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Ashley Inn and Suites is a 100% smoke free establishment and features a variety of amenities designed to make your stay memorable. Enjoy one of our generously furnished guest rooms, or a spacious two-room suite. Or, pamper yourself within one of our luxurious spa suites. Each room is designed and furnished with your comfort in mind and includes a refrigerator, microwave, iron and ironing board in each room as well as TVs and DVD players. Thoughtful touches such as a delicious Deluxe Hot Homemade Breakfast make you feel right at home. There is a guest laundry facility for those who choose to extend their stay. For fun, we have an indoor salt water pool and spa. There is also a sauna and fitness room with aerobic equipment. WiFi Internet access is available throughout the hotel whether you bring a laptop to use in your room or choose to use our business center located near the lobby. ... more   less 
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Also Known As:
Ashley Hotel Lincoln City

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