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“Comfortable stay” 5 of 5 stars
Review of Hilton Garden Inn Portland/Lake Oswego

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Hilton Garden Inn Portland/Lake Oswego
3.0 of 5 Hotel   |   14850 Kruse Oaks Dr., Lake Oswego, OR 97035   |  
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Ranked #1 of 7 Hotels in Lake Oswego
Silverthorne, Colorado
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Comfortable stay”
5 of 5 stars Reviewed December 28, 2013

Recently stayed at the Hilton Garden Inn, Lake Oswego to visit family in Portland. The location is perfect, easy on easy off interstate access to anywhere in the Portland area and the airport. The hotel is very nice and the front desk personnel gracious and helpful. We had our breakfast at the hotel each morning and the food selection was good (I am always happy to see real oatmeal, not instant) and the dining area was clean. The rooms are a good size with nice furnishings, comfortable beds (need to select your setting for each side of the bed) and the bath area large enough to move around in without feeling cramped. My number one priority in a hotel is clean rooms and linens and comfy beds and the HGI did not disappoint. For those of you who are Starbuck's groupies you will be happy to know there are two within walking distance, one behind the hotel and one in front of the hotel...my husband was in Starbuck's heaven. This is a really nice, more established area of Portland; a few restaurants in walking distance and the setting of the hotel with the big trees made it feel more like a residential area than being surrounded by businesses. This will be our future base hotel when we visit Portland.

Room Tip: The rooms on the back side of the hotel may be quieter. Our daughter was on the front side and was...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, December 30, 2013
Thank you for taking the time to write about us on Tripadvisor. Our primary goal is to provide a high level of customer service to our guests and from looking at your response I can see that we were able to do that during your stay. I hope that the next time you come to the area you will stay at our hotel again.
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339 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
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English first
Qualicum Beach
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 25, 2013

We stayed four nights and loved the location. It was close to the freeway, close to Bridgeport Village and in walking distance to restaurants and a block from Starbucks. Our room was roomy and very comfortable. We ate at the Oswego Grill and Standfords and enjoyed both. We also went to both of these restaurants and enjoyed their Happy Hour. An exceptional value and the food was really good. The service at the hotel was excellent! Everyday we enjoyed warm cookies in the lobby and in addition to the room having coffee there was always coffee and lemon water in the lobby. The room window opens and the room was not stuffy like some hotel rooms. This is not a new hotel but we would definitely stay here again. Parking is no charge.
We really enjoyed it.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, December 29, 2013
Thank you so very much for the review complimenting our hotel and service. I know that you are very busy and much appreciate the time that you took to let us know that we did a great job for you.

I will be sure to pass along your kind words as it helps us when we know we have truly made a difference to those we serve each and every day. We look forward to helping you in the future.
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Albany, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 18, 2013

My stay was magnificent !! The staff were friendly and knowlegable. The property was lovely and very well maintained. The staff made us feel welcome and the rooms were clean and very well appointed. I would definately reccomend this hotel to anyone in the Portland OR area who wants to have a luxurious stay with wonderful amenities for a great price !!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, December 21, 2013
I want to thank you for the positive review. Your thoughts are important to us, but we're especially pleased when the feedback is positive. I'll be sure to share it with our staff.

We try hard to provide as you so aptly put it "a luxurious stay with wonderful amenities for a great price !!" The more satisfied customers we have, the more our business will thrive.

We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.
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Seattle
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 6, 2013

We stayed at the HGI over Thanksgiving, visiting our son and wife and new grand baby. Lots of parking with an underground facility, very nice safe area. Decent sized rooms, spotlessly clean, nice BIG vanity area in bathroom, comfy chair and ottoman and dependable free wi-fi. GREAT lighting for reading (a personal picky thing for me). The entire hotel was sparkling clean and the most pleasant, friendly, helpful staff. Very quiet, too. Nice little cafe with good enough food……lots of restaurants very close by. We've like this best of the several hotels in this area….seems a bit more updated. Surprised that both Marriott properties nearby seem very tired compared to HGI. For the best rooms, try to stay on 6th floor south east wing…….no smoke smell from the lobby fireplace, or cooking smells from restaurant vents AND no one above. In addition, if you are a member of the Hilton Guest program you get a few extra goodies at check in.

  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, December 12, 2013
Thank you for taking the time to write about us on trip advisor. We appreciate your kind words and hope that you will stay with us again on your next trip to the Lake Oswego area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Oswego
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 4, 2013

I have stayed at this hotel many times and recently stayed here for 3 nights. The rooms are quiet and comfortable. Amenities are Neutragena brand. Heating/cooling has a constant fan option which gives good white noise without being overly loud. They have a modest breakfast which I didn't have this stay but have had in the past. Scrambled eggs, variety of meats, fresh fruit (melon) and cereals. Room is always clean and customer service is always excellent. It is within walking distance to a variety of restaurants, but you need a car to get to most everywhere else.

  • Stayed November 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, December 12, 2013
Thank you for taking the time to write about us on Tripadvisor. We appreciate your kind words because we enjoy having our guests enjoy their stay by providing a high level of customer service. There are over 10 restaurants within a short walk from the hotel. We also have a restaurant that is open for breakfast and dinner (room service is available during dinner hours). We hope that you will stay with us again on your next trip to the Lake Oswego area.
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fairbanks, alaska
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 3, 2013

My husband and I stayed at the Hilton Garden for one night, just before Thanksgiving. We arrived very late (1AM) and were greeted by a friendly and helpful staff. Our room was very clean, comfortable, and quiet. If we had not already booked a B&B for the remainder of our Portland stay, I could have been quite comfortable remaining at the Hilton Garden Inn. We did not eat at the hotel so have no comment on that. I would definitely stay there again!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, December 12, 2013
Thank you for the kind words that you wrote on trip advisor. Hopefully that next time you come to the area you can stay with us for a longer period of time. If you decide to stay with us we offer a breakfast buffet with cook to order eggs, omelets, pancakes and french toast. We also offer dinner service in our restaurant and room service during dinner hours. Thank you again and we hope to see you on your next trip to the Lake Oswego area.
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Comox, Canada
1 review
4 of 5 stars Reviewed December 3, 2013

We were very comfortable during our stay. We felt safe and slept well. Staff was very accommodating, rooms were clean, our room was quiet, the tv was easy to operate. Location was convenient, breakfast was good and the coffee was hot.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, December 12, 2013
Thank you for taking the time to write about our hotel on trip advisor. We are happy that you enjoyed your stay and we hope that you will come and stay with us again on your next trip to the Lake Oswego area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portland/Lake Oswego

Address: 14850 Kruse Oaks Dr., Lake Oswego, OR 97035
Phone Number:
Location: United States > Oregon > Clackamas County > Lake Oswego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lake Oswego
#1 Family Hotel in Lake Oswego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland/Lake Oswego 3*
Number of rooms: 179
Official Description (provided by the hotel):
A relaxing Lake Oswego hotel, the Hilton Garden Inn Portland/Lake Oswego hotel is conveniently located near Tigard & Wilsonville, OR within close proximity to the beautiful Oregon Wine Country and only minutes from downtown Portland. We are also located near Bridgeport Village Shopping Mall, Washington Square Shopping Mall, Oregon Zoo, Rose Garden Arena, and Lewis and Clark College. Plus, the Hilton Garden Inn hotel in Lake Oswego offers 179 spacious guestrooms full of thoughtful amenities complemented by friendly service and a relaxed atmosphere. At the Hilton Garden Inn, you'll find everything you need, right where you need it during your stay in Oregon. ... more   less 
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Also Known As:
Hilton Garden Inn Portland/Lake Oswego Hotel Lake Oswego
Hilton Garden Inn Lake Oswego
Hilton Lake Oswego
Lake Oswego Hilton

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