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“Nice stay” 4 of 5 stars
Review of Hilton Garden Inn Portland/Lake Oswego

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Hilton Garden Inn Portland/Lake Oswego
3.0 of 5 Hotel   |   14850 Kruse Oaks Dr., Lake Oswego, OR 97035   |  
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Ranked #1 of 7 Hotels in Lake Oswego
Singapore, Singapore
Top Contributor
128 reviews 128 reviews
40 hotel reviews
Reviews in 52 cities Reviews in 52 cities
75 helpful votes 75 helpful votes
“Nice stay”
4 of 5 stars Reviewed October 10, 2013

Stayed here during our drive along the Oregon coast to do some shopping. The hotel lobby was under renovation which the hotel inform me via email before my arrival. The checkin was a breeze and the staff very pleasant. Car park was abundant around the building. Comfortable sleep.

Stayed September 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, October 11, 2013
Thank you very much for your kind survey response. We hope that you will stay with us again the next time you are in our area.
Sincerely,
Miranda Marks
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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339 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • French first
  • German first
  • Spanish first
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English first
Sacramento, California
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 9, 2013

Spent two nights at the Hilton and were very impressed. Great location at the south side of Portland with an easy on-off of I-5. The staff were very professional and offered plenty of friendly help. The area didn't have many close by (easy walk) establishments but across the freeway up OR 217 there are plenty as well as Washington Square Mall (huge!).
Easy access to Portland (I-5) and surrounding areas east of Portland via I-205 (south of the hotel). The restaurant is currently under renovation but they still offer the breakfast in a separate room. We would definitely stay here again.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, October 11, 2013
Thank you for taking the time to respond to our survey. It's always a pleasure to hear that we have met or exceeded the expectations of our guests! We look forward to you staying with us again!
Sincerely,
Miranda Marks
Guest Service Manager
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Calgary
1 review
5 of 5 stars Reviewed October 8, 2013

Our stay was outstanding. Staff go beyond the call of duty. The Waitress Debra is exceptional as well as Miranda the front desk receptionist, Danny the waiter and Brittnay the maintenance lady. I was amazed at the dedication and friendliness of these people that made our stay an experience we will not soon forget.

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, October 11, 2013
Dear Christopher S.,

Thank you for your kind review. We take great pride in offering exceptional service to all of our guests - therefore it is greatly appreciated when our efforts are recognized. We hope that when you return to the Lake Oswego area, we will be your hotel of choice!

Sincerely,
Miranda Marks
Guest Service Manager
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Calgary, Canada
1 review
5 of 5 stars Reviewed October 6, 2013

This hotel was very impressive. We had looked into other hotels but decided to stay here because the wedding we were attending had guests we knew staying at this hotel and we wanted to be with them but it turned out to be a great experience. The people at the front desk were very friendly and helped us check in quickly after a long day of traveling. Since we were not from the area they were also very helpful in helping us find great things to do and printing off maps for us. We spent our evenings in the pool which was quiet at night and appeared clean and kept up. We thought the breakfasts were great. On top of the normal continental breakfasts served at a restaurant they also had things you could order from the kitchen. There was always hot food coming and the servers were very friendly and helpful. We left the hotel feeling very welcomed and impressed! Would gladly recommend to others.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda M, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, October 9, 2013
Thank you for taking the time to write about your stay at our hotel. We take great pride in delivering the best service and it's always rewarding to get a review that verifies that we are exceeding our guests expectations. We hope that you will stay with us again, should your travels bring you back to our area in the future.
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Bangalore, Karnataka, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 3, 2013

The Hilton garden inn staff very extremely sweet and friendly . the place is very close to the lake and many decent restaurants , good wifi reception and other facilities.
bus shuttle available anywhere to 5 mile radius of the hotel.
the breakfast could have been better with more vegetarian options.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda M, Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, October 9, 2013
Thank you for taking the time to write about us on tripadvisor. I’m glad that you enjoyed your stay. One of our primary goals is to deliver a high level of customer service while making our guests feel at home. Your comments about our staff being successful in making your stay more enjoyable will be shared at our next staff meeting.
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Bangalore, Karnataka, India
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 29, 2013

Oh America!! I had been to an awesome 2 week long business trip by company in September 2013. It was just awesome! the Hilton Garden Inn was the best place to stay!

It was situated in a place called lake oswego, behind a big beautiful lake, near to Downtown portland - a 20 minute ride. Near to Wilsonville, and a place surrounded by a lot of diverse restaurants!

The hotel has a very good and neat rooms, neat room service everyday, clean bed, a big room, and an awesome view outside! It was a very good experience!

The hotel is big and it cost me around $100 per night for two people. - Worth for the luxury and comfort given the place its situated in. :)

The breakfast buffet in the morning was good too.

Room Tip: Just don't worry about the travelling because the hotel provides you a FREE shuttle to travel an...
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miranda M, Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, October 9, 2013
Thank you for taking the time to write about us on tripadvisor. I’m glad that you enjoyed your stay and found our location convenient. We take great pride in delivering a high level of customer service . I hope we see you again on your next trip to the Portland area.
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SoCal
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 24, 2013

This is a very serviceable hotel in a good location close to Portland (we were visiting Lewis and Clark College, but easily made it into the city by car several times during our stay). It was an easy (but kind of long) trip by rail from the airport to the local transportation center, then the hotel sent a shuttle to pick us up from there and picked up our rental car in town. The rooms are pretty standard and a little thrashed. Box A/C units are kind of noisy and ineffective during hot weather. Loved the bath amenities. They offer complimentary cookies in the afternoon -- a bit unusual, but good. You pay for the wine/cheese in the afternoon or the breakfast. What wasn't clear from our research on various sites is that there are two or three other comparable lodgings RIGHT NEXT DOOR that would be competitively priced. Do your research to get the best deal.

Room Tip: Elevators are kind of slow.
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  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, November 14, 2013
Thank you for taking the time to write about our Hotel on Tripadvisor. There are 4 diffrent hotels within walking distance but if you want to stay at the highest rated Hotel on trip advisor that would be the Hilton Garden Inn Lake Oswego. We hope that you will stay with us again on your next trip to the Lake Oswego area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portland/Lake Oswego

Address: 14850 Kruse Oaks Dr., Lake Oswego, OR 97035
Phone Number:
Location: United States > Oregon > Clackamas County > Lake Oswego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Lake Oswego
#1 Family Hotel in Lake Oswego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland/Lake Oswego 3*
Number of rooms: 179
Official Description (provided by the hotel):
A relaxing Lake Oswego hotel, the Hilton Garden Inn Portland/Lake Oswego hotel is conveniently located near Tigard & Wilsonville, OR within close proximity to the beautiful Oregon Wine Country and only minutes from downtown Portland. We are also located near Bridgeport Village Shopping Mall, Washington Square Shopping Mall, Oregon Zoo, Rose Garden Arena, and Lewis and Clark College. Plus, the Hilton Garden Inn hotel in Lake Oswego offers 179 spacious guestrooms full of thoughtful amenities complemented by friendly service and a relaxed atmosphere. At the Hilton Garden Inn, you'll find everything you need, right where you need it during your stay in Oregon. ... more   less 
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Also Known As:
Hilton Garden Inn Portland/Lake Oswego Hotel Lake Oswego
Hilton Garden Inn Lake Oswego
Hilton Lake Oswego
Lake Oswego Hilton

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