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“Good value - shop rates” 4 of 5 stars
Review of Hilton Garden Inn Portland/Lake Oswego

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Hilton Garden Inn Portland/Lake Oswego
3.0 of 5 Hotel   |   14850 Kruse Oaks Dr., Lake Oswego, OR 97035   |  
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Ranked #1 of 7 Hotels in Lake Oswego
San Diego, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good value - shop rates”
4 of 5 stars Reviewed June 1, 2013

Quality, value, safe/secure, true to brand, easy access, good local options for coffee, office services (FedEx Office), etc. AAA, AARP rates very favorable. Our package included breakfast daily (ask for made to order omelets/eggs as alternate to scrambled at breakfast bar. Around $100 per night, nice price!

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, June 6, 2013
Thank you for taking the time to write about us on Tripadvisor. I'm glad you enjoyed your stay with us. We hope to see you again on your next trip.
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339 reviews from our community

Traveler rating
    154
    131
    39
    8
    7
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
1 review
3 of 5 stars Reviewed May 30, 2013 via mobile

The room was everything I've come to expect from a Hilton, front desk was nice, helpful. Restuarant employee was crying in the dining room and complaining loudly about not making enough tips or something - seemed like a lot of drama going on with the restuarant side of things. Food was great though, and the waitstaff that served me was very friendly and professional.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, June 5, 2013
Thank you for taking the time to fill out the trip advisor review. Our goal is to exceed the expectations of every guest and to ensure that we deliver a high level of customer service. The server’s actions are unacceptable and if you have the time I would like to speak to you about this issue. I will bring up these points to all of the management team for discussion. If there is anything else we could have done to make your stay more enjoyable please do not hesitate to let us know. We hope that you will give us a second chance to show you the high level of service we strive to provide.
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Oregon, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2013

This was my most positive experience while staying in a hotel EVER!! The hotel was clean, pleasant, and met all of my needs but the staff, namely Joshua, made the experience truly exceptional. I was at the Hilton for a week long group training. Joshua took the time to learn all of our names and addressed us with genuine care and kindness. During my stay I learned of a death in my family. Joshua noticed that I was upset and brought me some tissues. Then when I returned to my room that night I found a bouquet of flowers, chocolate, and a sympathy card from the hotel staff. The compassion that was shown to me by complete strangers was something I will remember forever!! I have already told my story to countless people including everyone in the training that week. At the time I shared my story with my collegues at the training Joshua just happened to enter the conference room. The entire room clapped for him and we asked him to come to the front of the room. Then numerous people shared stories about how Joshua had gone above and beyond for all of us during the week. It was a very moving moment because his dedication and passion for his job was inspiring to others. I spoke with many of the individuals at the training and they all said that their experience at this hotel was phenomenal and that they would seek out Hilton's from now on when they traveled.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven P, Front Office Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, June 5, 2013
Jennifer P - Thank you for taking the time to share your experience. Josh is a valued employee here and I am happy to hear you and your group was able to find out why first hand. I will make sure he knows that he is appreciated.
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Santa Barbara, California
Top Contributor
599 reviews 599 reviews
105 hotel reviews
Reviews in 163 cities Reviews in 163 cities
406 helpful votes 406 helpful votes
5 of 5 stars Reviewed May 27, 2013

There isn't much around the hotel but it is a very nice Hilton Garden Inn. The staff are very nice and helpful. The rooms are clean and beds are very comfortable. Don't forget to adjust the mattress. Or at least check it to make sure someone hasn't made it too hard, or soft.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, May 29, 2013
Thank you for taking the time to write about us on Tripadvisor. I’m happy that you found our staff friendly and helpful. We pride ourselves on providing a high level of customer service to all of our guests. Thank your for staying at our hotel and we hope to see you on your next trip to the area.
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Regina, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 17, 2013

Although there are four other hotels within walking distance of this hotel, we chose the Hilton because I’ve had good experiences at other Hilton properties. The location is great, since it’s near the freeway, so we could go anywhere in the Portland area without hassle. The rate was reasonable, and the front desk staff were friendly and helpful. The rooms are nice, and quiet. The $10 breakfast is well worth it. Friendly, knowledgeable and helpful staff make all the difference when we stay in a hotel, and the staff here exceeded our expectations.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, May 24, 2013
I wanted to thank you for taking the time to write a review about our property on trip advisor. I'm glad that you found our staff so helpful. We pride ourselves on giving a high level of customer service to every guest that walks through our doors. We hope to see you on your next trip to the Portland area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, United States
1 review
3 of 5 stars Reviewed May 14, 2013

I have experienced better quality, service and comfort at less expensive hotels. The front desk staff did not seem to approve of us, and did the minimum to be courteous. I am still waiting for a call back from a call I made to the hotel.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, May 24, 2013
I want to start out by apologizing about your stay. Our main goal is to exceed our guest’s expectations and provide a high level of customer service. I can see from your words that we failed on both these counts for you. Please feel free to email or call me at the hotel and we can discuss your stay. I would really like to make it up to you and have you give us a second chance to show you that we pride ourselves on our service. I hope you have a great day and look forward to hearing from you.
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Washington
Top Contributor
135 reviews 135 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed May 9, 2013

Enjoyed staying at this HGI Lake Oswego. The location is quiet, the rooms very accommodating, and the staff are helpful. Restaurants are across the street, Trader Joe's and other shopping only a few blocks away.

Room Tip: All rooms are very much alike.
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  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric P, Guest Relations Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, May 13, 2013
Thank you for the kind words on Trip advisor. We like to pride ourselves on our friendly customer service. I'm glad you found our location convenient. I'm not sure if you have been their but we are also located within a short drive to Washington Square Mall, Bridgeport Village and Woodburn outlet mall. Once again thank you for the kind words and we hope to see you on your next visit to the Portland area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Portland/Lake Oswego

Address: 14850 Kruse Oaks Dr., Lake Oswego, OR 97035
Phone Number:
Location: United States > Oregon > Clackamas County > Lake Oswego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Lake Oswego
#1 Business Hotel in Lake Oswego
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Portland/Lake Oswego 3*
Number of rooms: 179
Official Description (provided by the hotel):
A relaxing Lake Oswego hotel, the Hilton Garden Inn Portland/Lake Oswego hotel is conveniently located near Tigard & Wilsonville, OR within close proximity to the beautiful Oregon Wine Country and only minutes from downtown Portland. We are also located near Bridgeport Village Shopping Mall, Washington Square Shopping Mall, Oregon Zoo, Rose Garden Arena, and Lewis and Clark College. Plus, the Hilton Garden Inn hotel in Lake Oswego offers 179 spacious guestrooms full of thoughtful amenities complemented by friendly service and a relaxed atmosphere. At the Hilton Garden Inn, you'll find everything you need, right where you need it during your stay in Oregon. ... more   less 
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Also Known As:
Hilton Garden Inn Portland/Lake Oswego Hotel Lake Oswego
Hilton Garden Inn Lake Oswego
Hilton Lake Oswego
Lake Oswego Hilton

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