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“staff extremely accomodating, room perfect” 5 of 5 stars
Review of Hilton Garden Inn Portland/Lake Oswego

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Hilton Garden Inn Portland/Lake Oswego
3.0 of 5 Hotel   |   14850 Kruse Oaks Dr., Lake Oswego, OR 97035   |  
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Ranked #1 of 7 hotels in Lake Oswego
Glenview
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“staff extremely accomodating, room perfect”
5 of 5 stars Reviewed October 27, 2011

Everything went smoothly here, from the room I requested to the shuttle service requests I had made, the hot breakfast was very good....I cannot complain about anything at all....how unusual it is to find everything to be just the way you expected it to be, and have staff that is very professional and caring.

Room Tip: I had a nice room with a view of pine trees, which was nice because it obscured the parking lot view...
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  • Stayed October 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CsmithGM, General Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, November 2, 2011
Redandmed - I will make sure and share your thoughts with my staff. We work hard to provide the service that you expect. Thank you for the review.

Carlos Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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278 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • German first
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English first
Columbus, Ohio
Top Contributor
119 reviews 119 reviews
29 hotel reviews
Reviews in 59 cities Reviews in 59 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed October 11, 2011

This property is a good, with an excellent and attentive staff. Located next to freeway, and popular with groups and teams, apparently. Nice bed, nice amenities, and overall very good experience.

Hot breakfast (including made to order omlettes) may be included in your rate.

  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CsmithGM, General Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, October 17, 2011
OttoSchwartz – I appreciate you kind words about our staff. They are hard working people that take interest in our guests. We currently do have a Bed and Breakfast package available on our web site that is a great value. Thank you for the review.


Carlos Smith
General Manager
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Big Lake, Minnesota
Top Contributor
336 reviews 336 reviews
159 hotel reviews
Reviews in 158 cities Reviews in 158 cities
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed October 9, 2011

Arrived around 10pm and left by 8 am the next morning. Standard HGI, comfortable, clean, good nights rest. Restaurant on-site, free parking, good internet. What I have come to expect from HGI.

  • Stayed September 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CsmithGM, General Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, October 17, 2011
Triplewin - It is good to see that we have met your expectations. We strive to have great service in all of the areas that you have mentioned. Again thank you for the review and we look forward to your return.

Carlos Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
61 reviews 61 reviews
5 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 15, 2011

clean, friendly, lots of covered parking. Amenable to large groups- great breakfast for hungry soccer players. Trails nearby for walking.

Room Tip: A great hotel for large groups.
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  • Stayed June 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CsmithGM, General Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, September 16, 2011
seattlecrew –We enjoyed having your team stay with us. We are centrally located to may events in the area. We enjoy baseball, hockey, soccer, hood to coast and many other team sports through out the year. Thank you for the great review.
Carlos Smith – General Manager
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Salem, Oregon
Senior Contributor
44 reviews 44 reviews
35 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 13, 2011

If you are looking for a suburban Portland, OR hotel that is close to great restaurants and shopping, this fits the bill perfectly! I frequently do weekend get-a-ways to Portland and often choose the Hilton Garden Inn Portland/Lake Oswego as it is close to the suburban cities of Tigard, Wilsonville, Lake Oswego and just minutes to downtown Portland. If you are looking to explore the wonderful Oregon wine country, this hotel is close. Located right of I-5, this hotel is located near several major shopping areas. This hotel is also located at the intersection of Interstate 5 and US Hwy 217, which take you into Beaverton, and Washington Square mall.

Located near a busy interstate freeway would make one think the rooms would be noisy – they are not! The hotel is in a very woodsy setting, located right along SW Kruse Way, complete with an excellent sidewalk/trail for running, jogging or walking! The hotel has a nice fitness center for those workouts, in case you’re not up to a run, or Oregon weather decides to turn to rain showers!

There are many excellent restaurants located within walking distance, and for a really “good, long walk”, you can hit the local Trader Joe’s!

The times I have stayed at the Hilton Garden Inn Portland/Lake Oswego, the front desk staff has been very cordial and helpful. I’ve always been given the room requested. The most recent stay was just a few weeks ago, and I was greeted and assisted by Sandra. I must give a mega shout-out to Sandra. She was able to change my room type and had me on my way in minutes! She’s a great representative for Hilton and makes you feel welcomed at this property. Thanks, Sandra!

The only downside to this property is the lack of suites (The property consists of all standard rooms, which are very spacious and comfortable) for upgrades. This is always a nice added perk for HiltonHHonors Gold and Diamond members, to get an upgrade at a HGI.

The on-property restaurant is only open for breakfast, which can be very busy at times. The buffet is the typical HGI breakfast, good and filling! One does not need to go too far for lunch or dinner choices, as there are many outstanding establishments close by, many within walking distance. If you’re adventurous you can take SW Kruse Way into downtown Lake Oswego for lunch, dinner, and shopping options. Downtown Lake Oswego provides a variety of upscale choices.

I would highly recommend this property for leisure or business stays. It’s close to many corporate offices and business located in the Tigard/Wilsonville/Lake Oswego corridor, and yet minutes from downtown Portland.

Room Tip: Rooms are quiet despite being located right next to Interstate 5.
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  • Stayed September 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CsmithGM, General Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, September 16, 2011
jetguy727 – Thank you for taking the time to review our hotel. I can tell by your review that you are an experienced traveler. You noticed all the small detail. Thank you for the fair and positive review.
Carlos Smith – General Manager
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Fort Washington, Pennsylvania
Top Contributor
275 reviews 275 reviews
99 hotel reviews
Reviews in 138 cities Reviews in 138 cities
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed September 8, 2011

Plenty of parking, friendly staff, clean, comfortable, bed was decently firm but I am really not thrilled by these foam/Tempur-pedic-esque beds in rooms. Hard to get to and stay asleep.

Room Tip: Join HiltonHonors... same rub as all hotel chains!
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  • Stayed September 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CsmithGM, General Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, September 16, 2011
originalXfactor – Thank you for taking the time to review our hotel. We are very serious about our service to all guests. Our beds are adjustable and you can custom set how firm the beds is.

Carlos Smith – General Manager
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Auburn, California
Top Contributor
54 reviews 54 reviews
27 hotel reviews
Reviews in 32 cities Reviews in 32 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 5, 2011

We have stayed at this hotel many times on our travels. The staff is always very helpful and the rooms clean and comfortable. This time was as good as the last. I'll be back.

  • Stayed September 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CsmithGM, General Manager at Hilton Garden Inn Portland/Lake Oswego, responded to this review, September 7, 2011
Travelhobbyist – close to the freeway, close to downtown Portland, close to restaurants, clean, great service, and Hilton Hhonors. We agree this is a great place to stay. Thank you for the response!
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Additional Information about Hilton Garden Inn Portland/Lake Oswego

Address: 14850 Kruse Oaks Dr., Lake Oswego, OR 97035
Phone Number:
Location: United States > Oregon > Clackamas County > Lake Oswego
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 hotels in Lake Oswego
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Portland/Lake Oswego 3*
Official Description (provided by the hotel):
A relaxing Lake Oswego hotel, the Hilton Garden Inn Portland/Lake Oswego hotel is conveniently located near Tigard & Wilsonville, OR within close proximity to the beautiful Oregon Wine Country and only minutes from downtown Portland. We are also located near Bridgeport Village Shopping Mall, Washington Square Shopping Mall, Oregon Zoo, Rose Garden Arena, and Lewis and Clark College. Plus, the Hilton Garden Inn hotel in Lake Oswego offers 179 spacious guestrooms full of thoughtful amenities complemented by friendly service and a relaxed atmosphere. At the Hilton Garden Inn, you'll find everything you need, right where you need it during your stay in Oregon. ... more   less 
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Also Known As:
Hilton Garden Inn Portland/Lake Oswego Hotel Lake Oswego
Hilton Garden Inn Lake Oswego
Hilton Lake Oswego
Lake Oswego Hilton

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