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“Beware” 1 of 5 stars
Review of Riverview Lodge

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Riverview Lodge
2.0 of 5 Lodge   |   1505 Oak St., Hood River, OR   |  
Hotel amenities
Boise, Idaho
1 review
3 helpful votes 3 helpful votes
“Beware”
1 of 5 stars Reviewed April 22, 2011

Beware, you may be a victim of shady business practices too. Or, you could experience horrible customer service as well.

My partner and I had booked a room with the hotel months in advance. A couple of days before making the trip, we called to confirm our stay. My partner was told that she did not have a reservation. Understandably, this caused us some alarm and stress....wondering if maybe we had gotten our reservation wrong. We called EVERY hotel in Hood River to see if perhaps we had made reservations elsewhere by mistake. No one had our reservation, so we were forced to find another hotel at the last minute.

Well, it turned out that Riverview Lodge DID have our reservation and our credit card number, and charged the card two days into our vacation. We immediately went to the hotel and calmly explained the situation (we even showed them that we had called two days prior-the record was on our phone). INSTANTLY, we were met with extreme denial and argument. There was absolutely no consideration of giving us our money back. Most shocking was simply how unhelpful and argumentative the female at the counter was.

I hate to say it, but either the owners of this hotel are either 1) mildly inept (not seeing our reservation initially) and extremely hostile, or 2) they've got a running scam to snatch up a little money from travelers who need confirmation for reservations.

  • Stayed April 2011, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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34 reviews from our community

Traveler rating
    6
    8
    8
    3
    9
See reviews for
9
16
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4
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Any
English first
Mount Vernon, Washington, USA
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 27, 2011

The operators are very rude, unwilling to make any effort to accomodate us. When multiple rooms were incorrectly charged to one credit card, we called to try to get the other rooms charged to the appropriate cards. The "manager" was VERY unhappy to be fielding such a request and essentially turned it into such a big ordeal that we just left it and exchanged the money amongst ourselves. We will not be returning to this hotel.

  • Stayed August 2010, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Yorks
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed September 26, 2010

In a word, this place is grim. Got stiffed $106 for a night here, the room was just horrible, the sheets were like tissue paper, as were the towels.

  • Stayed September 2010, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Senior Contributor
35 reviews 35 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 24, 2010

Spent one night at this hotel in Hood River. I guess I should have known what I was in for, it was the only place in town that had a vacancy. Carpet in the room was so stained I think they may have stored car parts in our room. The tub was disgusting, and the caulking looked they the local elementary school had a field trip and the management let them put it in. The in room coffee machine was so disgusting had I used it I am sure I would have either gotten very sick, or if the mold in the water well was medicinal in nature never gotten sick again

  • Stayed August 2010, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed May 16, 2009

There's nothing fancy here. Just a clean, pleasant motel near the center of Hood River. The rooms are surprisingly large, with sitting area, microwave, small fridge. It's nicely affordable for a resort town. Wouldn't hesitate to stay here again for a short stay (1-2 nights).

  • Stayed April 2009, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riverview Lodge

Address: 1505 Oak St., Hood River, OR
Location: United States > Oregon > Hood River
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Specialty Lodging in Hood River
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Riverview Lodge 2*
Number of rooms: 20
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