That we experienced such disappointment with this hotel is bad enough.
That its manager, has yet to respond to both emails and phone messages re. our concerns is inexcusable.
Rm. 104 reeked of cigarette smoke upon entering (presumably non-smoking) an unusable radio/MP3 hook-up and Labor Day construction.
Labor Day! Beginning early in the morning.
But not being able to enjoy the Jacuzzi tub was the final straw.
While enjoying a soak, the ceiling "rained" cold water down on us from the room above; a result of long term plumbing issues it appeared.
This one amenity was THE reason for our reservation and that we weren't able to partake and that our bill was not amended to reflect it, is both unprofessional and reprehensible.
Whereas the initial check-in employee was slow and unhelpful, the check-out staff was at least pleasant and sympathetic, despite orders from her supervisor not to make charge adjustments that weekend.
Breakfast was above average; limited vegetarian selections, but that's usually the case.
(No bagels and cream cheese seemed odd.)
And the abundance of Styrofoam was peculiar given how it's now 2012 and Oregon is particularly eco-sensitive.
If you want to pay higher prices for a sub-par product, by all means- book here.
Otherwise, pass on this deceptive and dissatisfying facility.
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- Also Known As:
- Comfort Hotel Hood River
- Comfort Suites Hood River
- Hood River Comfort Suites