No towels, phone didn't work, bathtub not cleaned, someone else's underwear in the corner and locked out of our room for one hour. Remedy? $4 off our rate for the night and a $30 voucher for a future stay from HOJO HQ. There is nothing that would make me stay at a Howard Johnson ever again. It's a month later and I am still trying to get a satisfactory answer from someone. If you want good customer service, go to another hotel.

Ok - the good. The rooms are recently re-done and very spacious. Bathrooms are very tiny, but adequate. Beds are above average and you can't beat the rate when only paying $59 per night.

However - the staff needs a lesson in hospitality. We arrived at Noon, realizing that we may not be able to check into a room until later. Upon walking in the door I was greeted with "We don't do check-ins until 3:00 pm" - after pushing a little bit, they did have rooms clean and ready, which they gave us. While checking in I was astonished at all the little notes and "rules" posted. For example: "If you use your room towel at the pool, you will be charged $20 per towel." In the breakfast area - "If you need something, ask - don't assist yourself as you may make a mess."

We had reserved 5 rooms, but cancelled 2 rooms 3-weeks prior as some family members were not making the trip. When we arrived they had us down for 8 rooms - no big deal, until they checked my parents out of their room a day early and gave it to someone else who walked in on them.

Staff had a real attittude of they would prefer to run a hotel without any guests to mess things up. They keep up on this path and their wishes will come true.

The only reason I stayed at this hotel was because it was very close to the last stop on the MAX line. It was about $55.00 for the one night I stayed there. I had gone down to a festival and arrived at about 11pm. I had to wait for 15-20 minutes before they could check me in because they were doing some filing, or something, they were not really clear about what the hold up was. The room I was in had a giant dark red stain in the middle of floor, the smoke detector was missing, the toilet wouldn't flush, every channel on the television was blurry and their "contenintal breakfast" was pieces of bread, a bagle and dry cereal. So, like I said, you get what you pay for. The one up shot was that the bed was very, very comfortable. I would recommend this hotel for an overnight trip, or if you're simply passing through and need a cheap place to sleep for a few hours. I would not recommend it for a longer stay or if you're really picky about cleanliness.

We where called in the middle of the night and where told that we did not pay and we had to pay or get out. we payed the girl at the desk when we checked in. they have camera I don't know why thay just did not just look at them. we asked for the manager and was told she was not to be botherd with this so I said I do not care call her and look at the camera's. the manager came out was very nasty and then told the girl we payed after two hours of this by then it was time to leave. we will never stay there agen.