We had a reservation that required a 7 day notice to change or cancel so when I called two days ahead to ask about a change, they did not have to honor my request, but they did. They changed our reservation without any problem and even offered to let us check in early that afternoon. They were very helpful and friendly. I'll definitely stay there again if I'm in the area.

Hotwire.com rated and sold this hotel 1 star more than it actually was rated. Thus they overcharged me, which I'm finding is their regular practice. Stacy from the hotel however was very upfront about their rating and confirmed that Hotwire had it wrong, apologized that we were having such a misleading evening, told us which hotels in the area had the higher star rating we were expecting should we choose to go somewher else, spoke to the Hotwire.com representative who called to verify and confirm their mistake, and even upgraded us to a more convenient and luxurious room w/ a hot-tub when we decided to stay. I rec'd a 5-star service from Stacy while Hotwire gave me a 2-star.

We have stayed here twice in the last two years, visiting family during the holidays. We stay for a few nights, and have no complaints. Service is great, complimentary breakfast is very good. Close to the freeway, free internet, helpful staff.