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“Excellent service - very helpful Manager.” 5 of 5 stars
Review of Bestway Inn Grants Pass

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Bestway Inn Grants Pass
1253 NE 6th Street, Grants Pass, OR 97526   |  
Hotel amenities
Ranked #13 of 19 Hotels in Grants Pass
Veneta
1 review
2 helpful votes 2 helpful votes
“Excellent service - very helpful Manager.”
5 of 5 stars Reviewed April 23, 2012

We were returning up north after spending time along the coast. We decided to spend the night in Grants Pass. The manager, Barry, checked us in. The room was clean and adequate with frig,, microwave, and coffee maker, and ample linen. While driving around Grants Pass, we had a car accident which made our vehicle undriveable. We were stranded and talked to Barry about what we could do. He went way beyond anything we expected by calling around until he was able to arrange a car for us so we could get back home.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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36 reviews from our community

Traveler rating
    11
    13
    5
    1
    6
See reviews for
12
11
5
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Jackson, Ohio
Top Contributor
78 reviews 78 reviews
26 hotel reviews
Reviews in 43 cities Reviews in 43 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed March 30, 2012

We found this place in the AAA Oregon Tour book, so you would think it would be highly approved. However, the first room we were given had spiders in the tub and the tv did not work either with or without the remote. Very old-fashioned rooms, beds and furnishings. Upon complaining, we were given another room which worked out for the night. The owners were not American and they provided two different kinds of muffins and apple juice for breakfast in their office. No breakfast room. Would never stay there again.

Stayed June 2011, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed March 23, 2011

This place is not recommened and next time I'm in Grant Pass I'd rather spend some more money and stay in a nice clean place. On top of being of third category, the people at the front desk don't have any clue as to how to treat guests. In the morning when we went to the psedudo-lobby for coffee there was no coffee, and after ringing the bell a girl 20 somtehing girl in pajamasand bare feet -the daughter of the owners or wife- showed up and prepared some coffee. The room smelled old and it was not very clean...and it looked rather depressing.

  • Stayed March 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oregon City, Oregon
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 24, 2010

when we got into the room it had a pet odor,and it went downhill from there, my husband actually found a bobby pin on the floor by the bed. this made us nervous that the room had not been cleaned to any kind of decent expectation anyone would have had about the appropriate cleaning of a motel/hotel room. when my husband entered the bathroom he was not happy about any obvious hole in the wall that had a very substand patch job done and it had not even been painted over I was very upset about the obvious lack of cleaning done to the room, I had driven 230 miles to get here, just to be sickened by the room's condition. we were late to the birthday party because i took the time to call the office. a man answere and told me he was the manager. i was nice but i
told him my concerns. he did not offer to have it cleaned or put us in another room. I did not have the time to argue the point with him so my husband used the soap and one towel and we had to leave to attend the family function. when i had told the manager the problems he asked what i wanted him to do?

I would have expected the offers i just mentioned,but sadly that was not the case. we were gone for four hours and when we returned the bobby pin was still there!, at this point we were so disgusted, we grabbed our things and left the key in the office drop box, and left. what a nightmare!

The next day I called the Best Way Inn, and unfortunately got the same guy, I guess he is the manager, how unfortunate. I do not see how they stay in business. Perhaps, when others have had this problem, he stonewalls them telling other people who want to know who to complain to the same things he has told me. When i asked who his superiors are he refused to tell me, just saying it is an LLC, so i asked if i could have the number of the LLC. the manager said there was no number or address he could give me, and that he is the only one who takes care of problems. This has left me no recourse but to file a complaint with the better business bureau. which i am doing.
Recommendation? Do Not Stay Here! It is unclean, rude management, you decide.

  • Stayed June 2010, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bestway Inn Grants Pass

Address: 1253 NE 6th Street, Grants Pass, OR 97526
Location: United States > Oregon > Grants Pass
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #13 of 19 Hotels in Grants Pass
Price Range (Based on Average Rates): $
Number of rooms: 20
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